Chester, CH3 9DQ,
United Kingdom
Carden Park Hotel Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Carden Park Hotel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 225 Carden Park Hotel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Carden Park Hotel has purchased the following applications: Recruit Genie ATS for Applicant Tracking System in 2020, Oracle OPERA Property 5 Management for Hotel Property Management in 2013, Zendesk Chat for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Carden Park Hotel is running and its propensity to invest more and deepen its relationship with Recruit Genie , Sage , Thinking Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Carden Park Hotel revenues, which have grown to $24.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Carden Park Hotel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Recruit Genie | Legacy | Recruit Genie ATS | Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, Carden Park Hotel deployed Recruit Genie ATS as their Applicant Tracking System. The implementation is embedded on the hotel careers site at careers.cardenpark.co.uk, capturing candidate applications directly through the public job application flow and centralizing intake on the hotel owned careers page.
Recruit Genie ATS provides job posting management and application form capture, a centralized candidate database, configurable applicant tracking workflows, automated candidate communications, and interview scheduling capabilities. The Recruit Genie ATS configuration emphasizes application intake and candidate lifecycle tracking, using configurable stages and status management to support screening and shortlisting workflows consistent with Applicant Tracking System functionality.
The implementation is operationally scoped to recruitment activities for Carden Park Hotel and surfaces applicant records to HR users and hiring managers through an administrative console with role based access controls. Governance is organized around centralized candidate capture on the careers site and standardized hiring workflows in Recruit Genie ATS, aligning recruitment operations and candidate record management for the hotel.
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Payroll | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2014 | 2014 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OPERA Property 5 Management | Hotel Property Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Carden Park Hotel implemented Oracle OPERA Property 5 Management as its central Hotel Property Management platform. The implementation supported commercial operations and reservations workflows for the 225-employee leisure and hospitality property in the United Kingdom, and was used to produce daily statistics of turnaways and no shows for the commercial team while managing rate codes and special offer rate codes.
Oracle OPERA Property 5 Management was configured to support reservations and front office workflows, rate code configuration, third party agent close outs, and monthly accruals for finance. Functional capabilities implemented include operational reporting for daily statistics, call statistics tracking, quality assurance for inbound and outbound calls, spot checks on team workload, and management of special offer rate codes.
Operational coverage spanned the commercial team, reservations, revenue management and finance functions, and included daily oversight of a live chat system to maintain response time and conversion levels. The system produced daily statistical outputs consumed by the commercial team and was used to orchestrate close outs for third party agents and to align booking activity with monthly accrual processes.
Governance emphasized ongoing spot checks, call quality assurance, and active monitoring of live chat to uphold guest engagement standards. Operational controls within Oracle OPERA Property 5 Management supported call stats management and monthly accrual routines, enabling the commercial and finance teams to operate from a unified Hotel Property Management record set while maintaining first class response expectations and high conversion levels of business.
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Hotel Property Management | ERP Services and Operations |
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2019 | 2019 |
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Point Of Sale | ERP Services and Operations |
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2015 | 2015 |
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Reservation and Booking Management | ERP Services and Operations |
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2014 | 2014 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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