CareFirst BlueCross BlueShield
1501 S Clinton St,
Baltimore, 21224, MD,
United States
Baltimore, 21224, MD,
United States
1 410-581-3000
Insurance
CareFirst BlueCross BlueShield Technographics
CareFirst BlueCross BlueShield Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CareFirst BlueCross BlueShield and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9000 CareFirst BlueCross BlueShield employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CareFirst BlueCross BlueShield has purchased the following applications: SAP Concur Expense for Expense Management in 2008, Accruent EMS for Facility Management in 2016, Microsoft Skype for Business Server for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CareFirst BlueCross BlueShield is running and its propensity to invest more and deepen its relationship with SAP , Accruent , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CareFirst BlueCross BlueShield revenues, which have grown to $9.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CareFirst BlueCross BlueShield intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CareFirst BlueCross BlueShield Tech Stack and Enterprise Applications
CareFirst BlueCross BlueShield ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2008 | 2008 |
In 2008, CareFirst BlueCross BlueShield implemented SAP Concur Expense. The deployment was scoped to Expense Management and centralized executive and departmental travel and expense reporting for the Public Policy & Community Affairs team and the CEO's office.
SAP Concur Expense was configured to support core expense report submission, receipt capture and attachment, travel itinerary and per diem handling, and multi-step approval routing. Functional configurations emphasized secure handling of confidential materials and administrator-driven workflows to support meeting and out-of-town travel arrangements managed by executive support staff.
Operational usage covered processing of expense reports and invoices for payment using Concur and other accounts payable software, and ran alongside existing administrative tools including Microsoft Outlook for calendar and meeting coordination. The implementation connected expense capture and approval workflows to finance and accounts payable processing to ensure invoices and reimbursements moved toward payment.
Governance centered on departmental approval rules, confidential document controls for senior executive expenses, and coordination between executive assistants, departmental approvers, and accounts payable. SAP Concur Expense was explicitly used to streamline expense reporting across executive offices and the Public Policy & Community Affairs function while aligning approval workflows with corporate finance processes.
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CareFirst BlueCross BlueShield ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Accruent | Legacy | Accruent EMS | Facility Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, CareFirst BlueCross BlueShield implemented Accruent EMS. The deployment targeted Facility Management for the United States insurer, aligning facilities operations with enterprise infrastructure requirements; CareFirst BlueCross BlueShield has roughly 9,000 employees and reported revenue of 9.6 billion.
The Accruent EMS implementation encompassed core Facility Management capabilities including work order management, preventive maintenance scheduling, space and asset management, and facilities lifecycle tracking. Configuration emphasized computerized maintenance workflows and mobile-enabled technician processes to support service requests and maintenance execution, reflecting standard EMS functional modules.
Operational coverage focused on the insurer's facilities, real estate, and operations teams, and the implementation established centralized facility governance, standardized work order processes, and asset lifecycle controls. Accruent EMS was deployed as the primary Facility Management application for managing maintenance and asset data within CareFirst BlueCross BlueShield.
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CareFirst BlueCross BlueShield Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Skype for Business Server | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013 CareFirst BlueCross BlueShield implemented Microsoft Skype for Business Server as its enterprise real time communications platform, classified under the Collaboration category. The deployment was centered on integrating unified communications with existing Exchange and Office 365 messaging infrastructure to provide organization wide presence, instant messaging and conferencing capabilities.
The implementation included user account and access management through the Microsoft Lync management console and extended to provisioning for Outlook desktop integration across Outlook 2010, 2013 and 2016. Conference room and scheduling functionality was tied into EMS for room and flex space booking, while incident and user request workflows were managed through the service desk process that supported Unified Communications operations.
Microsoft Skype for Business Server was operated alongside Exchange management consoles and Exchange Online, with identity and device management tied into Azure AD and Intune. The environment interoperated with Symantec Enterprise Vault for email archives, Everbridge for emergency mass notifications used by Facilities and Disaster Recovery teams, and desktop and VDI endpoints including Windows 10 clients and VMware Horizon clients, running on Windows Server 2008 R2 and 2012 R2 Unified Communications servers.
Operational governance emphasized ongoing maintenance and support, with monthly server patching and a rotating 24/7 on call cadence of one week every two months. Day to day responsibilities included mailbox and Skype account administration, troubleshooting Outlook and client connectivity, and supporting company wide Office 2013 to Office 365 and Exchange to Exchange Online migration activities that intersected with the Collaboration platform.
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CareFirst BlueCross BlueShield CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Sales Automation, Sales Engagement | CRM |
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2018 | 2018 |
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CareFirst BlueCross BlueShield IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Backup as a Service (BaaS) | IaaS |
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2013 | 2013 |
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Cloud Storage | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at CareFirst BlueCross BlueShield
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Financial Planning & Analysis and Treasury | Director | Finance | |
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IT Audit Director | Director | Risk | |
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Senior Director, Budget, Sourcing & Assurance | Director | Procurement | |
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Director, Finance and Contracts / FEP Operations Center | Director | Finance | |
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Treasurer | Manager | Treasury | |
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Director, FEP Claims, Audit, and Corporate Products Delivery | Director | Customer Service | |
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Director, Underwriting Strategy, Reporting and Financial Settlements | Director | Finance | |
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Senior Vice President and Chief Informatics Officer | CXO | IT | |
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SVP Human Resources | VP | HR | |
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Director, Cloud & Platform Engineering | Director | IT | |
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Director, Data Warehouse Operations | Director | Supply Chain | |
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Principal Cloud Architect, Cloud Engineering & Operations | Director | IT | |
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Program Manager-Events | Manager | Finance | |
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Manager, Facility Programs & BC,DR,EP / FEP Operations Center | Manager | Operations | |
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Director Core Technology Services Operations | Director | IT | |
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Apps Being Evaluated by CareFirst BlueCross BlueShield Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CareFirst BlueCross BlueShield IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CareFirst BlueCross BlueShield digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD CareFirst BlueCross BlueShield Technographics
CareFirst BlueCross BlueShield is a Insurance organization based in United States,
with around 9000 employees and annual revenues of $9.60 billion.
CareFirst BlueCross BlueShield operates a diverse technology stack with applications such as
SAP Concur Expense, Accruent EMS and Microsoft Skype for Business Server,
covering areas like Expense Management, Facility Management and Collaboration.
CareFirst BlueCross BlueShield has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Accruent and Microsoft.
CareFirst BlueCross BlueShield recently adopted applications including
Pega Sales Automation in 2018, Accruent EMS in 2016 and Amazon EC2 in 2016,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CareFirst BlueCross BlueShield’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CareFirst BlueCross BlueShield’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CareFirst BlueCross BlueShield technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.