Sittingbourne, ME10 3RN,
United Kingdom
Carousel Logistics Holdings Technographics
Carousel Logistics Holdings Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Carousel Logistics Holdings and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Carousel Logistics Holdings employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Carousel Logistics Holdings has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2018, Microsoft Dynamics 365 Human Resources for Core HR in 2019, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Carousel Logistics Holdings is running and its propensity to invest more and deepen its relationship with Microsoft , LivePerson , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Carousel Logistics Holdings revenues, which have grown to $45.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Carousel Logistics Holdings intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Carousel Logistics Holdings Tech Stack and Enterprise Applications
Carousel Logistics Holdings ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Business Central | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018 Carousel Logistics Holdings implemented Microsoft Dynamics 365 Business Central as an ERP Financial application to consolidate and standardize group finance operations. The implementation positioned Microsoft Dynamics 365 Business Central to serve core finance functions across the business, supporting accounts payable, accounts receivable, general ledger, bank reconciliation, and period close workflows.
Configuration centered on chart of accounts design and ledger configuration, with explicit ownership for chart of accounts and finance data quality gatekeeping. Approval workflows and close process orchestration were implemented as part of the Microsoft Dynamics 365 Business Central configuration, and a named Product Owner role managed the Business Central product lifecycle, overseeing multiple rollouts.
Operational scope extended to the group finance ledger teams and covered implementations for eight group companies across Europe, with the D365 Business Central Product Owner responsible for about 15 implementations and supporting approximately 75 users. TeamDesk was managed in tandem as a finance product, and governance practices emphasized internal controls, finance data quality gates, and structured approval workflows to enforce consistent processes across the group.
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Carousel Logistics Holdings HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Human Resources | Core HR | HCM | n/a | 2019 | 2019 |
In 2019 Carousel Logistics Holdings implemented Microsoft Dynamics 365 Human Resources as its Core HR system. The rollout targeted a one group one platform objective, consolidating employee information from the UK headquarters and other European sites to create a unified HR record and standardized processes across the group.
The implementation work focused on configuring Microsoft Dynamics 365 Human Resources for core employee data management, recruitment portal configuration, and employee self service. Practical tasks included employee data checks and entry, designing and implementing new sickness processes, and creating new forms to support scaled operations. The program used Microsoft Power Apps and MS Flow to automate approvals and routine workflows, and leveraged Microsoft Forms and Excel for data collection and cleansing during configuration.
Integrations were constructed between Microsoft Dynamics 365 Human Resources and Microsoft 365 tools including Excel, Forms, Power Apps, MS Flow, Visio and Teams to enable consolidated data entry, process orchestration, reporting, and user training delivery. The recruitment portal configuration streamlined hiring processes within the Dynamics 365 Human Resources environment and linked candidate workflows back into the central employee record. Operational coverage explicitly included cross site coordination with European locations and group wide access for employees through self service capabilities.
Governance and process transformation included rollout of standardized absence and sickness workflows, training and communications led alongside the HR director, and creation of operational and strategic board reports on employee engagement and company NPS. Change activities emphasized operational training, ongoing data quality checks, and using Teams for company communications and issue escalation. The implementation established Microsoft Dynamics 365 Human Resources as the central Core HR platform while aligning forms, processes, and reporting for future scaling.
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Carousel Logistics Holdings AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Carousel Logistics Holdings deployed LivePerson Conversational Cloud on its public website to support web-based customer interactions. The implementation uses LivePerson Conversational Cloud within the Chatbots and Conversational AI category to surface automated messaging and live agent handoff on the carousel.eu site, and it is implemented as a cloud-hosted SaaS messaging channel embedded in the website front end. Operational scope focuses on customer service and customer-facing operations for the companys UK web presence, routing site visitors to automated flows or available agents depending on conversational intent.
Configuration emphasizes conversational automation, intent-based message flows, session transfer to human agents, and conversation history capture to support ongoing support workflows. Modules and capabilities implemented reflect standard Chatbots and Conversational AI functionality including automated responses, routing logic, and analytics instrumentation for conversation volume and agent activity, with governance framed around web channel routing rules and agent escalation workflows managed by customer service leadership.
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Carousel Logistics Holdings Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Process Mining | Analytics and BI |
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2019 | 2019 |
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Carousel Logistics Holdings Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Event Management | Collaboration |
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2019 | 2019 |
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Carousel Logistics Holdings Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2017 | 2017 |
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Enterprise Content Management | Content Management |
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2019 | 2019 |
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Intelligent Document Processing | Content Management |
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2018 | 2018 |
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Carousel Logistics Holdings SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Warehouse Management | SCM |
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2015 | 2015 |
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Carousel Logistics Holdings CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Carousel Logistics Holdings PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Carousel Logistics Holdings IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Carousel Logistics Holdings CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Carousel Logistics Holdings
Apps Being Evaluated by Carousel Logistics Holdings Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||