AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Carousel Logistics Holdings Tech Stack and Enterprise Applications

Carousel Logistics Holdings ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Dynamics 365 Business Central ERP Financial ERP n/a 2018 2018
In 2018 Carousel Logistics Holdings implemented Microsoft Dynamics 365 Business Central as an ERP Financial application to consolidate and standardize group finance operations. The implementation positioned Microsoft Dynamics 365 Business Central to serve core finance functions across the business, supporting accounts payable, accounts receivable, general ledger, bank reconciliation, and period close workflows. Configuration centered on chart of accounts design and ledger configuration, with explicit ownership for chart of accounts and finance data quality gatekeeping. Approval workflows and close process orchestration were implemented as part of the Microsoft Dynamics 365 Business Central configuration, and a named Product Owner role managed the Business Central product lifecycle, overseeing multiple rollouts. Operational scope extended to the group finance ledger teams and covered implementations for eight group companies across Europe, with the D365 Business Central Product Owner responsible for about 15 implementations and supporting approximately 75 users. TeamDesk was managed in tandem as a finance product, and governance practices emphasized internal controls, finance data quality gates, and structured approval workflows to enforce consistent processes across the group.
Carousel Logistics Holdings HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Dynamics 365 Human Resources Core HR HCM n/a 2019 2019
In 2019 Carousel Logistics Holdings implemented Microsoft Dynamics 365 Human Resources as its Core HR system. The rollout targeted a one group one platform objective, consolidating employee information from the UK headquarters and other European sites to create a unified HR record and standardized processes across the group. The implementation work focused on configuring Microsoft Dynamics 365 Human Resources for core employee data management, recruitment portal configuration, and employee self service. Practical tasks included employee data checks and entry, designing and implementing new sickness processes, and creating new forms to support scaled operations. The program used Microsoft Power Apps and MS Flow to automate approvals and routine workflows, and leveraged Microsoft Forms and Excel for data collection and cleansing during configuration. Integrations were constructed between Microsoft Dynamics 365 Human Resources and Microsoft 365 tools including Excel, Forms, Power Apps, MS Flow, Visio and Teams to enable consolidated data entry, process orchestration, reporting, and user training delivery. The recruitment portal configuration streamlined hiring processes within the Dynamics 365 Human Resources environment and linked candidate workflows back into the central employee record. Operational coverage explicitly included cross site coordination with European locations and group wide access for employees through self service capabilities. Governance and process transformation included rollout of standardized absence and sickness workflows, training and communications led alongside the HR director, and creation of operational and strategic board reports on employee engagement and company NPS. Change activities emphasized operational training, ongoing data quality checks, and using Teams for company communications and issue escalation. The implementation established Microsoft Dynamics 365 Human Resources as the central Core HR platform while aligning forms, processes, and reporting for future scaling.
Carousel Logistics Holdings AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LivePerson Legacy LivePerson Conversational Cloud Chatbots and Conversational AI AI-Powered Application n/a 2014 2014
In 2014, Carousel Logistics Holdings deployed LivePerson Conversational Cloud on its public website to support web-based customer interactions. The implementation uses LivePerson Conversational Cloud within the Chatbots and Conversational AI category to surface automated messaging and live agent handoff on the carousel.eu site, and it is implemented as a cloud-hosted SaaS messaging channel embedded in the website front end. Operational scope focuses on customer service and customer-facing operations for the companys UK web presence, routing site visitors to automated flows or available agents depending on conversational intent. Configuration emphasizes conversational automation, intent-based message flows, session transfer to human agents, and conversation history capture to support ongoing support workflows. Modules and capabilities implemented reflect standard Chatbots and Conversational AI functionality including automated responses, routing logic, and analytics instrumentation for conversation volume and agent activity, with governance framed around web channel routing rules and agent escalation workflows managed by customer service leadership.
Carousel Logistics Holdings Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Process Mining Analytics and BI 2019 2019
Carousel Logistics Holdings Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2019 2019
Collaboration Collaboration 2015 2015
Collaboration Collaboration 2018 2018
Event Management Collaboration 2019 2019
Carousel Logistics Holdings Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2017 2017
Enterprise Content Management Content Management 2019 2019
Intelligent Document Processing Content Management 2018 2018
Carousel Logistics Holdings SCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Warehouse Management SCM 2015 2015
Carousel Logistics Holdings CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Account Based Marketing CRM 2023 2023
Customer Support CRM 2019 2019
Marketing Automation CRM 2021 2021
Marketing Automation CRM 2018 2018
Carousel Logistics Holdings PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2021 2021
Carousel Logistics Holdings IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Carousel Logistics Holdings CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2018 2018

IT Decision Makers and Key Stakeholders at Carousel Logistics Holdings

First Name Last Name Title Function Department Email Phone
Head Of Information Technology Director IT
HR Manager Western Europe Manager HR
Human Resources Business Partner Manager HR
Head of Business Intelligence Director IT
Information Technology Support Manager Manager IT

Apps Being Evaluated by Carousel Logistics Holdings Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Carousel Logistics Holdings IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Carousel Logistics Holdings digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Carousel Logistics Holdings Technographics
Carousel Logistics Holdings is a Transportation organization based in United Kingdom, with around 200 employees and annual revenues of $45.0 million.
Carousel Logistics Holdings operates a diverse technology stack with applications such as Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Human Resources and LivePerson Conversational Cloud, covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Carousel Logistics Holdings has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and LivePerson.
Carousel Logistics Holdings recently adopted applications including Zoominfo Platform in 2023, Hubspot Marketing Automation in 2021 and Twilio Sendgrid in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Carousel Logistics Holdings’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Carousel Logistics Holdings’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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