Carrier
1 Lakeside,
Cheadle, SK8 3GW,
United Kingdom
Cheadle, SK8 3GW,
United Kingdom
44 16 1491-7600
Professional Services
Carrier Technographics
Carrier Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Carrier and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 84 Carrier employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Carrier has purchased the following applications: Sojern for Guest Management in 2018, LiveChat for Chatbots and Conversational AI in 2012, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Carrier is running and its propensity to invest more and deepen its relationship with Sojern , LiveChat, Inc. , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Carrier revenues, which have grown to $56.1 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Carrier intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Carrier Tech Stack and Enterprise Applications
Carrier ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Carrier implemented Sojern, deploying the Guest Management application on its corporate website. Carrier is a Professional Services firm headquartered in the United Kingdom with 84 employees and uses Sojern on their website to capture visitor interactions and manage online guest engagement. The implementation is web-deployed and centers on site-side configuration to record web behavior and persist guest profiles for digital engagement workflows.
Sojern at Carrier supports guest profiling, audience segmentation, campaign orchestration and measurement modules typical of Guest Management solutions, aligning with marketing and customer acquisition functions. Operational ownership sits with digital marketing teams and requires privacy governance and consent management linked to website data capture. The deployment is focused on online guest lifecycle orchestration and reporting tied to the corporate website rather than back-office transaction systems.
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Carrier AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, Carrier implemented LiveChat on its website as a Chatbots and Conversational AI solution. The deployment centralized real-time customer messaging on the public site, providing a web chat widget for visitors. Carrier uses LiveChat to support customer service interactions and to capture inbound sales and service inquiries directly through the website.
The implementation includes the LiveChat web widget embedded in site pages and an agent console for live operators, supporting standard Chatbots and Conversational AI capabilities such as proactive chat invitations, canned responses, chat transcripts, and session logging. Configuration emphasis appears on agent routing, availability scheduling, and transcript retention to align with web support workflows. Reporting and conversation histories are maintained within the application to support operational oversight and handoff to back office teams.
Operational coverage is focused on web-facing customer support and frontline sales teams, with governance managed through administrative controls inside LiveChat and operator-level chat policies. Rollout is scoped to the corporate website, with staffing and schedule configuration driving live coverage and escalation patterns. The Carrier LiveChat deployment positions the application as the primary Chatbots and Conversational AI touchpoint for online customer engagement.
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Carrier Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Carrier implemented Zoom to provide hosted conferencing and to present meeting access directly via its public website. The deployment of Zoom sits within the Audio Video and Web Conferencing category and is used to support client meetings and external engagement surfaced through carrier.co.uk. Carrier is a United Kingdom professional services firm with 84 employees, and the Zoom implementation centralizes real time communication and scheduling capabilities for both client facing and internal collaboration workflows.
Functional capabilities observed include video meetings, screen sharing, and web conference entry points exposed on the company website, consistent with standard Zoom functionality. The configuration emphasizes web based meeting initiation and external attendee access to streamline customer engagement, with adoption focused on client facing teams and internal staff. Governance appears oriented around simplifying external participant access via the website while embedding conferencing controls into existing customer interaction processes.
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Collaboration | Collaboration |
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2020 | 2020 |
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Carrier CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Carrier IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Carrier CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Carrier
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Carrier Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Carrier IT executives and key decision makers. This section highlights Carrier's latest recorded technology evaluations, including Algolia Search for Application, Web and Enterprise Search on 2026-04-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Carrier digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-04-13 | Carrier | Evaluated | Algolia | Algolia Search | Application, Web and Enterprise Search | Content Management |
FAQ - APPS RUN THE WORLD Carrier Technographics
Carrier is a Professional Services organization based in United Kingdom,
with around 84 employees and annual revenues of $56.1 million.
Carrier operates a diverse technology stack with applications such as
Sojern, LiveChat and Zoom,
covering areas like Guest Management, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Carrier has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sojern, LiveChat, Inc. and Zoom Video Communications.
Carrier recently adopted applications including
Microsoft Clarity in 2022, Hubspot Marketing Automation in 2021 and GoDaddy in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Carrier’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Carrier’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Carrier technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.