Martinsville, 24112, VA,
United States
Carter Bankshares Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Carter Bankshares and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Carter Bankshares employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Carter Bankshares has purchased the following applications: UKG FMSI Scheduler (ex Kronos FMSI Scheduler) for Workforce Scheduling in 2024, Finboa Reg E Dispute Management for Dispute Management in 2021, WorkFusion Document Intelligence for Intelligent Document Processing in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Carter Bankshares is running and its propensity to invest more and deepen its relationship with UKG , Finboa , WorkFusion or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Carter Bankshares revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Carter Bankshares intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG FMSI Scheduler (ex Kronos FMSI Scheduler) | Workforce Scheduling | HCM | n/a | 2024 | 2024 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Finboa | Legacy | Finboa Reg E Dispute Management | Dispute Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Carter Bank implemented Finboa Reg E Dispute Management to automate back-office payment dispute processing in finance and payments across its Virginia and North Carolina operations. The initiative used the Finboa Reg E Dispute Management SaaS application as a centralized Dispute Management platform to consolidate intake, case handling, and compliance reporting for regional processing teams.
Configuration emphasized Reg E specific workflows and compliance controls, with automated case routing, investigation workqueues, document capture, correspondence templating, and SLA-driven reporting. The Finboa Reg E Dispute Management application was configured to enforce adjudication rules and standardize workqueues, reducing manual reconciliation and supporting audit trail requirements.
Operational scope covered the bank's finance and payments departments across Virginia and North Carolina, centralizing dispute handling into a single operational workflow. The deployment was delivered as a SaaS model and brought regional back-office teams onto a unified case lifecycle and monitoring platform to improve consistency and governance.
Governance changes included standardized escalation paths, SLA monitoring, and process redefinition for dispute adjudication to align with Reg E obligations. According to the vendor case study, the SaaS deployment delivered a reported 500% ROI, a 50% improvement in operational efficiency, approximately 15% better SLA adherence, and error rates falling to single digits.
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| WorkFusion | Legacy | WorkFusion Document Intelligence | Intelligent Document Processing | Content Management | n/a | 2019 | 2020 |
In 2019, Carter Bank implemented WorkFusion Document Intelligence to automate manual document workflows in retail banking operations. The deployment focused on accelerating account opening reviews, identity verification, and AML KYC processes while centralizing document intake for faster downstream processing.
WorkFusion Document Intelligence was configured to apply OCR and learning bots for document capture and extraction, combining optical character recognition with machine learning-based extraction and validation. Implementation emphasized Intelligent Document Processing capabilities such as automated data extraction from heterogeneous document types and workflow orchestration to route validated data into downstream compliance and account systems.
Operational coverage included account opening units and compliance teams responsible for identity verification and AML KYC controls, where document handling and review workstreams were instrumented for automation. The solution supported document-centric business functions across customer onboarding and regulatory compliance, reducing manual review touchpoints and standardizing extraction workflows.
According to the vendor case study dated 2020, the Carter Bank implementation achieved between $2.5 million and $3 million in annual labor cost savings and approximately a 50% reduction in document handling time, with rapid return on investment reported within months of deployment. The case study highlights document capture and extraction benefits consistent with the Intelligent Document Processing category and demonstrates outcomes tied to operational efficiency and reduced manual processing burden.
|
|
|
|
|
Web Content Management | Content Management |
|
2024 | 2024 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2024 | 2024 |
|
|
|
|
|
Tag Management | CRM |
|
2021 | 2021 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2024 | 2024 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2024 | 2024 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Robotic Process Automation | PaaS |
|
2018 | 2018 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2024 | 2024 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
|
2024 | 2024 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||