Montgomery, 36104, AL,
United States
CBE, Inc. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by CBE, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 CBE, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CBE, Inc. has purchased the following applications: Amtech ServTrac for Field Service Management in 2013, Zendesk Service for Customer Support in 2014, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CBE, Inc. is running and its propensity to invest more and deepen its relationship with Amtech , Zendesk , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CBE, Inc. revenues, which have grown to $65.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CBE, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amtech | Legacy | Amtech ServTrac | Field Service Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, CBE, Inc. implemented Amtech ServTrac to schedule and dispatch technicians to implementation sites. Amtech ServTrac is presented here in the "" Apps Category and was configured to generate project reports and analytics, reconcile billing, and coordinate project scheduling across territories.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2014 | 2014 |
In 2014, CBE, Inc. deployed Zendesk Service to centralize customer inquiry handling on its website. Zendesk Service is implemented as the firmwide Customer Support platform to capture web-based requests and to provide a single ticketing backbone for support workflows across the organization.
The implementation configured core Customer Support capabilities including centralized ticketing, a web support widget embedded on the CBE, Inc. website, a public knowledge base for self service, and rule-based routing for inbound requests. Configuration work emphasized ticket categorization, templated responses and automation rules such as macros and SLA-driven escalation policies to standardize response workflows.
Operationally the Zendesk Service rollout covered the customer service and client delivery functions, with role based access controls and defined escalation lanes to align support and professional services teams. Governance centered on ticket lifecycle rules, knowledge base editorial ownership and periodic review of routing logic to maintain consistent support handling on the website.
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
In 2020, CBE, Inc. adopted Microsoft Azure Cloud Services to host its public website and associated web-facing applications. CBE, Inc. uses Microsoft Azure Cloud Services for Application Hosting and Computing Services to provide scalable cloud compute, managed platform services, and cloud storage for its web infrastructure.
The deployment is concentrated on the company website, with Microsoft Azure Cloud Services providing web hosting, content delivery and secure traffic termination while supporting platform-level application processes that enable marketing and client engagement workflows. Operational ownership is held by CBE IT, and the implementation centralizes Application Hosting and Computing Services for the professional services business function, aligning web operations with cloud platform practices and standard cloud-native hosting patterns.
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2018 | 2018 |
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