CCV
Westervoortsedijk 55,
Arnhem, 6827,
Netherlands
Arnhem, 6827,
Netherlands
31 26 384 9911
Banking and Financial Services
CCV Technographics
CCV Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CCV and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 CCV employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CCV has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2011, Verint Workforce Management for Workforce Management in 2013, LiveChat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CCV is running and its propensity to invest more and deepen its relationship with SAP , Verint Systems , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CCV revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CCV intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CCV Tech Stack and Enterprise Applications
CCV ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2011 | 2012 |
In 2011 CCV implemented SAP ERP ECC 6.0 as its ERP Financial platform. The SAP ERP ECC 6.0 deployment became the backbone for CCV Netherlands, providing a standardized ERP Financial instance to support core financial and logistics operations while CCV maintains other systems across its European footprint.
The implementation emphasizes logistics and core financial modules, with existing modules actively optimized over time, especially in logistics. SAP ERP ECC 6.0 has been subject to upgrades in the ECC stack and the company upgraded its PI environment to maintain integration and process orchestration capabilities. myBrand consultants operate as an extension of CCV’s IT team, performing functional management, application-level technical management, software adjustments and responsibility for upgrades, while CCV retains responsibility for hardware.
Integrations center on the SAP PI integration layer and the broader ECC transactional landscape, enabling data flow between SAP ERP ECC 6.0 and peripheral systems used in other countries. Operational scope includes CCV Netherlands with plans for closer operational cooperation with CCV Belgium, and day-to-day use touches finance, logistics and application services. The deployment architecture separates application management from hardware ownership, with application-level administration handled by myBrand and infrastructure maintained by CCV.
Governance and runbook practices evolved to support the ECC environment, with customer satisfaction embedded in the SLA, weekly operational calls and monthly face-to-face meetings to prioritize work. Early post-go-live remediation required intensive coordination described as all hands on deck, and ongoing knowledge sessions and customer stories are used to transfer SAP process knowledge. Upgrades to the ECC environment and the PI environment were completed successfully, and stakeholder feedback indicates an improved, collaborative operational relationship between CCV and myBrand.
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CCV HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Verint Systems | Legacy | Verint Workforce Management | Workforce Management | HCM | n/a | 2013 | 2013 |
In 2013, CCV implemented Verint Workforce Management to support staffing and scheduling in its customer service operations. The deployment targeted the CCV service center, which operates approximately 120 seats and handles almost 800 calls a day, aligning the Workforce Management application with contact center workforce planning and real-time operations.
The implementation centered on core Workforce Management capabilities including forecasting, shift scheduling, intraday management, adherence monitoring, and supervisor reporting. Verint Workforce Management was configured to produce staffing plans and schedules aligned to call volume patterns and to surface historical performance and occupancy dashboards for planning and frontline supervision.
Verint Workforce Management was integrated with KANA Express to surface interaction topic context to agents before they take a call, and it was connected to CCV’s central knowledge base so agents accessed consistent information from a single repository during interactions. Those integrations delivered interaction metadata and topic signals into the workforce environment to inform agent guidance and intraday adjustments without altering external systems.
Operational governance emphasized central knowledge management and standardized agent workflows, requiring agents to use the single knowledge base for customer responses and to leverage topic cues from KANA Express. According to CCV notes, agents receive topic context at call start, which supports a more personal approach and faster, consistent handling of customer inquiries.
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CCV AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, CCV implemented LiveChat on their website. LiveChat in the Chatbots and Conversational AI category was provisioned as an embedded web chat widget to support real-time customer support and pre-sales engagement on CCV's public site in the Netherlands.
Configuration emphasized core Chatbots and Conversational AI capabilities, including the web chat widget, an agent-facing console, transcript capture, canned responses, and routing rules to direct inquiries to service teams. The implementation used LiveChat features to enable synchronous messaging, session tracking, and automated response sequences with clear escalation paths to live agents.
Operational coverage was website-centric and focused on customer service and digital sales touchpoints, with governance around chat transcripts, template management, and role-based access for service agents. Rollout and ongoing operations prioritized monitoring agent usage and conversational script refinement to tune response templates and routing logic over time.
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CCV Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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CCV Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2023 | 2023 |
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CCV eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2018 | 2018 |
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CCV CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2012 | 2012 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2019 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Sales Automation, Sales Engagement | CRM |
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2019 | 2020 |
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CCV ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2022 | 2022 |
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CCV PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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CCV IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at CCV
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by CCV Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CCV IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CCV digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD CCV Technographics
CCV is a Banking and Financial Services organization based in Netherlands,
with around 1000 employees and annual revenues of $250.0 million.
CCV operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Verint Workforce Management and LiveChat,
covering areas like ERP Financial, Workforce Management and Chatbots and Conversational AI.
CCV has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Verint Systems and LiveChat, Inc..
CCV recently adopted applications including
Blue Billywig Platform in 2023, Microsoft Dynamics 365 Marketing in 2023 and Atlassian Jira Service Desk in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CCV’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CCV’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CCV technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.