CDL Software
Strata House Kings Reach Road,
Stockport, SK4 2HD,
United Kingdom
Stockport, SK4 2HD,
United Kingdom
44 16 1480-4420
Professional Services
CDL Software Technographics
CDL Software Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CDL Software and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 CDL Software employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CDL Software has purchased the following applications: ServiceNow AI Platform for Generative AI Platforms in 2020, Microsoft 365 for Collaboration in 2017, Adobe Experience Cloud for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CDL Software is running and its propensity to invest more and deepen its relationship with ServiceNow , Microsoft , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CDL Software revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CDL Software intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CDL Software Tech Stack and Enterprise Applications
CDL Software AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow AI Platform | Generative AI Platforms | AI Development | n/a | 2020 | 2020 |
In 2020, Cdl Group Holdings Ltd implemented ServiceNow AI Platform, adopting a Generative AI Platforms capability to support employee availability and crisis response during the COVID-19 period. The initiative used the ServiceNow AI Platform to deliver rapid, employee-facing reporting and manager workflows tied to organizational readiness and safety checks.
The implementation centered on the ServiceNow Emergency Self Report app deployed on the Now Platform Customer Service Management instance, configured to capture self-isolation status, potential exposure risk, and expected return dates. Functional modules implemented included employee self-reporting intake, manager assessment dashboards, and automated report generation to continuously assess and manage readiness across the workforce.
Deployment was executed as a centralized ServiceNow instance for case management and operational reporting, enabling a two day to implement working remotely SLA and remote work provisioning without interrupting productivity. The ServiceNow AI Platform configuration emphasized low-code form intake, rule-based routing for people managers, and scheduled reporting to leadership to maintain visibility of staffing availability.
Governance and operational coverage focused on people managers and the network of leaders responsible for employee support, extending across CDL staff to maintain business continuity. Outcomes recorded in the deployment context included meeting SLAs without productivity disruptions and maintaining a level of business continuity through rapid deployment of the Emergency Self Report capability on the ServiceNow AI Platform.
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CDL Software Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Cdl Group Holdings Ltd. implemented Microsoft 365 as its Collaboration platform. The deployment established a cloud tenant to provide organization wide collaboration capabilities for the professional services business.
Microsoft 365 was configured to deliver core Collaboration functionality including Exchange Online for email, SharePoint Online for document management and intranet, OneDrive for personal file storage and Microsoft Teams for real time team collaboration. Configuration work focused on mailbox consolidation, document libraries and team spaces, reflecting standard Microsoft 365 module configuration and governance patterns.
Public website artifacts indicate Microsoft 365 is in use on cdl.co.uk, showing the platform is surfaced externally as well as internally. Operational governance is centered on centralized tenant administration and Azure Active Directory identity controls to standardize access, information governance and collaboration workflows across the companys departments.
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CDL Software CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Cdl Group Holdings Ltd. deployed Adobe Experience Cloud for Customer Experience on its public website, establishing Adobe Experience Cloud as the primary digital experience platform for web content and customer engagement. The year 2020 marks the implementation timeline associated with the initial site-level rollout.
The implementation leverages Customer Experience capabilities within Adobe Experience Cloud including web content management, digital asset management, analytics instrumentation, personalization and A/B testing, and campaign orchestration. Configuration work emphasized component-based content templates, centralized asset libraries, audience segmentation, and event-driven analytics tagging to enable targeted experience delivery.
Architecturally the deployment follows Adobe Experience Cloud's cloud-hosted SaaS model and is implemented via client-side web tagging with cloud-served experience delivery on the public site. A centralized content repository and shared asset library support content reuse and consistent digital experience construction, while analytics capture behavioral signals to inform personalization and testing workflows.
Operational ownership is aligned to marketing, digital and customer experience teams in the United Kingdom, with governance framed around editorial workflows, taxonomy, role-based access and analytics ownership. Governance and process controls emphasize content lifecycle management and approval gates to sustain iterative updates and maintain experience quality using Adobe Experience Cloud on the website.
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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CDL Software ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2018 | 2018 |
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CDL Software PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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CDL Software IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CDL Software CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at CDL Software
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Human Resources | Director | HR | |
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HR Manager | Manager | HR | |
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Sales & Finance Controller | Director | Sales | |
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Talent Acquisition Lead | Manager | HR | |
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Sales & Finance Co-ordinator | Manager | Sales | |
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Contracts Manager | Manager | Finance | |
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Senior Purchasing Coordinator | Manager | Procurement | |
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Head Of Business Development | Director | Finance | |
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Managing Director | Director | Finance | |
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Group Director | Director | Finance | |
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Apps Being Evaluated by CDL Software Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CDL Software IT executives and key decision makers. This section highlights CDL Software's latest recorded technology evaluations, including Acturis Insurance Platform for Insurance ERP on 2025-07-24 and Okta Identity Cloud for Identity and Access Management (IAM) on 2024-06-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CDL Software digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-07-24 | CDL Software | Evaluated | Acturis | Acturis Insurance Platform | Insurance ERP | ERP Services and Operations |
| 2024-06-27 | CDL Software | Evaluated | Okta | Okta Identity Cloud | Identity and Access Management (IAM) | CyberSecurity |
FAQ - APPS RUN THE WORLD CDL Software Technographics
CDL Software is a Professional Services organization based in United Kingdom,
with around 700 employees and annual revenues of $100.0 million.
CDL Software operates a diverse technology stack with applications such as
ServiceNow AI Platform, Microsoft 365 and Adobe Experience Cloud,
covering areas like Generative AI Platforms, Collaboration and Customer Experience.
CDL Software has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ServiceNow, Microsoft and Adobe Systems.
CDL Software recently adopted applications including
Imperva Sonar in 2021, ServiceNow AI Platform in 2020 and Adobe Experience Cloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CDL Software’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CDL Software’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CDL Software technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.