CentacareCQ: Catholic Diocese of Rockhampton
168 William Street,
Rockhampton, 4700, QLD,
Australia
Rockhampton, 4700, QLD,
Australia
61 13 0052 3985
Non Profit
CentacareCQ: Catholic Diocese of Rockhampton Technographics
CentacareCQ: Catholic Diocese of Rockhampton Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CentacareCQ: Catholic Diocese of Rockhampton and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 230 CentacareCQ: Catholic Diocese of Rockhampton employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CentacareCQ: Catholic Diocese of Rockhampton has purchased the following applications: ReadyTech HR3 for Core HR in 2017, ReadyTech HR3 WHS for Environment, Health and Safety (EHS) in 2017, Genesys Cloud CX for Call Center in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CentacareCQ: Catholic Diocese of Rockhampton is running and its propensity to invest more and deepen its relationship with ReadyTech , Genesys , Avanser or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CentacareCQ: Catholic Diocese of Rockhampton revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CentacareCQ: Catholic Diocese of Rockhampton intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CentacareCQ: Catholic Diocese of Rockhampton Tech Stack and Enterprise Applications
CentacareCQ: Catholic Diocese of Rockhampton HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ReadyTech | Legacy | ReadyTech HR3 | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, CentacareCQ: Catholic Diocese of Rockhampton implemented ReadyTech HR3 to manage payroll, HR and WHS. The ReadyTech HR3 deployment targeted Core HR functions across payroll, human resources and workplace health and safety for a community services organisation offering counselling, education and family support.
The implementation used HR3's core software modules pay, hr and whs, configured to support workflow task management and staff across payroll, finance and the broader organisation. ReadyTech HR3 was configured for payroll processing, personnel records management, WHS incident tracking and workflow orchestration between HR and finance teams, with emphasis on user friendly interfaces and role based access controls.
The deployment was designed to interoperate with Centacare's existing financial management software to coordinate payroll and finance workflows and preserve continuity of financial processes. Operational coverage included payroll and finance teams, HR administration and program delivery staff, enabling a single Core HR application to service cross functional business functions.
Governance and rollout focused on organisation wide adoption, training for payroll and finance users and configuration scaling to match smaller affiliate organisations. Centacare reported accuracy and flexibility from ReadyTech HR3 and subsequently implemented HR3 at two other smaller organisations, with the finance lead noting the system was implemented with minimal fuss, logical and easy to use, and supported by helpful responsive service and support.
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Payroll | HCM |
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2017 | 2017 |
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CentacareCQ: Catholic Diocese of Rockhampton ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ReadyTech | Legacy | ReadyTech HR3 WHS | Environment, Health and Safety (EHS) | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, CentacareCQ: Catholic Diocese of Rockhampton implemented ReadyTech HR3 WHS in the Environment, Health and Safety (EHS) category. The deployment targeted centralized management of payroll, human resources and work health and safety across Centacare's community services operations, covering counselling, education and family support functions, and aimed to align HR and finance workflows through a single platform.
The implementation configured ReadyTech HR3 WHS with core modules pay, hr and whs and implemented workflow task management to coordinate HR, payroll and WHS processes. The project emphasized compatibility and interoperability with Centacare's existing financial management software to reduce manual handoffs between payroll and finance teams, while configuring user-facing payroll and HR screens to match organisational payroll requirements.
Rollout extended from the primary Centacare site to two smaller affiliated organisations, illustrating the software's ability to scale to different business sizes and payroll needs. Governance focused on operational adoption and support procedures, with finance and HR validating accuracy and flexibility. Centacare reported positive operational outcomes and user satisfaction, noting that "HR3 was implemented with a minimum of fuss" and that service and support were helpful and responsive.
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CentacareCQ: Catholic Diocese of Rockhampton CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX | Call Center | CRM | n/a | 2021 | 2021 |
In 2021 CentacareCQ: Catholic Diocese of Rockhampton deployed Genesys Cloud CX on its public website to centralize client-facing contact handling. The Genesys Cloud CX deployment is part of the Genesys Customer Experience Platform and is classified in the Call Center category, used to capture and route inbound website contacts to service teams.
The implementation emphasized Call Center functional capabilities commonly used for web-based engagement, including omnichannel routing, web chat channel integration, interactive voice response, automatic call distribution, and analytics for real-time and historical monitoring. Genesys Cloud CX was configured to orchestrate web sessions and agent queues, and to provide supervisor dashboards and reporting aligned with contact handling workflows.
Operational coverage focused on client services and intake functions within CentacareCQ, using the website as the primary entry point for referrals and inquiries and routing those interactions to designated agent groups. The deployment included agent interface configuration, session handoff workflows between digital channels and voice, and administrative controls for queue and skill-based routing.
Governance work centered on defining contact handling procedures, agent roles and permissions, and scripted interaction flows to standardize client engagement through the website. Configuration management and ongoing administration were conducted through the Genesys Cloud CX administrative console to maintain channel configurations and reporting structures.
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Call Tracking and Recording | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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CentacareCQ: Catholic Diocese of Rockhampton Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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CentacareCQ: Catholic Diocese of Rockhampton ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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CentacareCQ: Catholic Diocese of Rockhampton PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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CentacareCQ: Catholic Diocese of Rockhampton IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at CentacareCQ: Catholic Diocese of Rockhampton
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Partner | Director | HR | |
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Manager Identity & Employee Engagement | Manager | HR | |
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Apps Being Evaluated by CentacareCQ: Catholic Diocese of Rockhampton Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CentacareCQ: Catholic Diocese of Rockhampton IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CentacareCQ: Catholic Diocese of Rockhampton digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD CentacareCQ: Catholic Diocese of Rockhampton Technographics
CentacareCQ: Catholic Diocese of Rockhampton is a Non Profit organization based in Australia,
with around 230 employees and annual revenues of $25.0 million.
CentacareCQ: Catholic Diocese of Rockhampton operates a diverse technology stack with applications such as
ReadyTech HR3, ReadyTech HR3 WHS and Genesys Cloud CX,
covering areas like Core HR, Environment, Health and Safety (EHS) and Call Center.
CentacareCQ: Catholic Diocese of Rockhampton has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ReadyTech and Genesys.
CentacareCQ: Catholic Diocese of Rockhampton recently adopted applications including
Genesys Cloud CX in 2021, Freshservice in 2021 and Xandr Invest (ex AppNexus DSP) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CentacareCQ: Catholic Diocese of Rockhampton’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CentacareCQ: Catholic Diocese of Rockhampton’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CentacareCQ: Catholic Diocese of Rockhampton technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.