New York, 10011, NY,
United States
Centric Digital Technographics
Centric Digital Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Centric Digital and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Centric Digital employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Centric Digital has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2011, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Zendesk Service for Customer Support in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Centric Digital is running and its propensity to invest more and deepen its relationship with Intuit , Google , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Centric Digital revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Centric Digital intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Centric Digital Tech Stack and Enterprise Applications
Centric Digital ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2011 | 2011 |
In 2011, Centric Digital implemented Intuit Quickbooks Enterprise. The deployment targeted core finance and accounting functions at the 100-employee professional services firm in the United States, positioning Intuit Quickbooks Enterprise within the ERP Financial category. The project concentrated on centralizing transactional accounting, standardizing the chart of accounts, and instituting role-based access controls for the finance team.
Intuit Quickbooks Enterprise was configured to provide general ledger processing, accounts payable, accounts receivable, project invoicing and time-based billing workflows, consolidated financial reporting, and audit trail capabilities. Configuration work emphasized automated transaction posting rules, month-end close sequencing, and segregation of duties through security roles, supporting billing, collections and financial close operations. Governance and process changes included documented workflows, standardized account structures, and defined approval authorities for transaction owners and approvers.
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Centric Digital Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Centric Digital implemented Google Workspace (Formerly Google G-Suite) as its cloud collaboration platform. Centric Digital uses Google Workspace within the Collaboration category to provide enterprise email, calendaring, cloud storage, document editing, and team collaboration capabilities for its roughly 100 employee professional services organization. The site source for centricdigital.com indicates Google Workspace artifacts are present on their website, confirming an externally visible deployment footprint.
The deployment is a cloud-hosted SaaS configuration managed through the Google Admin console, with role-based account provisioning and identity and access controls applied across corporate communications and project delivery teams. Functional modules in use align with Collaboration category standards, including Gmail, Google Calendar, Google Drive, and Google Docs for document collaboration and workflow continuity. Governance is centralized on a company-wide basis in the United States, with administrative controls for domain management, user lifecycle, and sharing policies.
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Centric Digital CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2014 | 2014 |
In 2014, Centric Digital implemented Zendesk Service as its primary Customer Support application on its public website. Zendesk Service was embedded on the Centric Digital site to capture web-based inquiries and route client requests into a centralized ticketing queue. The deployment focused on web widget ticket capture, email-to-ticket conversion, and a searchable knowledge base for self-service.
The implementation configured standard Customer Support functional modules, including incident ticketing, tagging and categorization workflows, SLA-based prioritization, and canned responses and macros for repeat issues. Operational ownership aligned with client-facing delivery and support teams, who use Zendesk Service for case triage, escalation and resolution tracking. Integrations are limited to the website embedding for front-end capture, with internal workflows orchestrated inside Zendesk Service.
Governance included ticket routing rules, role-based agent access, and knowledge base content management to maintain response consistency and reuse. Configuration emphasized ticket lifecycle management, automated triggers, and reporting dashboards to support service operations. The deployment established Zendesk Service as the central Customer Support platform for web-originated client interactions at Centric Digital.
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Marketing Automation | CRM |
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2013 | 2013 |
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Centric Digital IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Centric Digital
Apps Being Evaluated by Centric Digital Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||