Chanel UK
Chanel UK Technographics
Chanel UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chanel UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 34330 Chanel UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chanel UK has purchased the following applications: SAP Business Suite for ERP Financial in 2011, Symphony Talent SmashFly Recruitment Marketing Platform for Candidate Relationship Management in 2012, Cegid ERP for Retail Management in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chanel UK is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Symphony Talent or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chanel UK revenues, which have grown to $19.31 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chanel UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chanel UK Tech Stack and Enterprise Applications
Chanel UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business Suite | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, Chanel UK implemented SAP Business Suite as an ERP Financial system to establish a core finance and operations backbone. The deployment used SAP ECC 5.0 with explicit configuration of Sales and Distribution and FI CO modules, positioned to support finance, sales distribution and management control for the fragrance and cosmetics business function.
SAP Business Suite was integrated into a broader operational architecture, with BI components including SAP BW and SAP BPC alongside Microsoft SSAS and SSRS for reporting and planning. The ERP environment interoperated with a Microsoft Dynamics Ax 2009 instance for WMS and EDI communications, enabling synchronous inventory and distribution messaging between warehouse systems and SAP transaction modules.
Between October 2013 and September 2014 Chanel UK ran a Management Evolution BI project that extended analytics and management control capabilities. The project scope covered expression of needs, detailed functional specifications, acceptance testing protocols and project monitoring aimed at market and management analysis in the fragrance and cosmetics area.
Governance emphasized formal requirements management and structured acceptance testing, with project monitoring layered over operational rollouts and changes in a foreign subsidiary distribution mode. The implementation narrative links Chanel UK, SAP Business Suite, ERP Financial and business functions in finance, sales distribution and management control through configured modules, BI integration and EDI enabled logistics interfaces.
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ERP Financial | ERP |
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2014 | 2015 |
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ERP Financial | ERP |
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2023 | 2024 |
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Expense Management | ERP |
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2019 | 2019 |
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Chanel UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Symphony Talent | Legacy | Symphony Talent SmashFly Recruitment Marketing Platform | Candidate Relationship Management | HCM | n/a | 2012 | 2012 |
In 2012, Chanel UK implemented Symphony Talent SmashFly Recruitment Marketing Platform. The Symphony Talent SmashFly Recruitment Marketing Platform was deployed as a Candidate Relationship Management solution to support recruitment marketing and talent pipeline orchestration for Chanel UK, aligning the application to core talent acquisition functions across the United Kingdom.
Implementation focused on recruitment marketing modules typical of a Candidate Relationship Management product, including candidate database and talent pool management, campaign and nurture workflow configuration, career site integration and branded career site content orchestration, and recruitment analytics for pipeline segmentation. Configuration emphasized CRM workflows for candidate segmentation, automated nurture communications, and event and requisition level campaign tracking, with the full application name Symphony Talent SmashFly Recruitment Marketing Platform referenced in platform governance documentation.
Integrations were explicitly executed with Workday Recruiting, with the Symphony Talent SmashFly Recruitment Marketing Platform connected to Workday Recruiting as the ATS on Chanels careers site, enabling synchronized job postings and candidate record handoffs into Workday Recruiting. Operational coverage centered on Chanel UK recruitment operations and the public careers site, positioning the Candidate Relationship Management instance to feed Talent Acquisition activities and career site applicant flows.
Governance and process alignment addressed centralized campaign scheduling, ownership by the talent acquisition team, and CRM data hygiene practices to support ongoing recruitment marketing operations. Implementation narratives for Chanel UK, Symphony Talent SmashFly Recruitment Marketing Platform, Candidate Relationship Management emphasize system architecture that bridges career site engagement, candidate CRM workflows, and ATS integration with Workday Recruiting to support recruitment functions.
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Core HR | HCM |
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2015 | 2015 |
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Recruiting Chatbot | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2012 | 2012 |
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Video Interviewing | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2013 | 2013 |
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Chanel UK ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cegid | Legacy | Cegid ERP | Retail Management | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011, Chanel UK implemented Cegid ERP as a Retail Management platform to centralize sales and inventory control across its store network. The deployment targeted a network that included management of 17 franchises and concessions and five large stores worldwide, formalizing retail operations within a single application instance of Cegid Business Retail.
The implementation configured category-aligned retail modules for assortment definition, Open to Buy monitoring, replenishment and stock management, and routine product performance analysis. Functional capabilities explicitly covered turnover management for a defined assortment valued at 6M euros and 952 references in underwear and swimwear, revenue estimation and budget estimation workflows driven by purchasing stores, and weekly, monthly and seasonal performance reporting.
Cegid Business Retail was used to centralize and globalize sales and stocks across Chanel UK outlets, and the project included training of sales teams to operate the system at the point of sale and in-store replenishment processes. The program also supported participation in the physical implementation and readiness of franchises and department store placements, aligning in-store merchandising and stock flows with system records.
Governance changes focused on establishing qualitative and quantitative targets to ensure network performance, with the Head of Estimates responsible for revenue and budget estimates by purchasing store. Operational cadence was formalized through scheduled performance analysis, and the configuration emphasized standardized assortment commands for collections and special operations to enforce consistent replenishment and assortment governance.
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Chanel UK Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Chanel UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Chanel UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Chanel UK eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2018 | 2018 |
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Chanel UK SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supply Chain Management | SCM |
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2014 | 2014 |
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Chanel UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2010 | 2010 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2005 | 2005 |
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Marketing Analytics, Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Chanel UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Chanel UK PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Chanel UK Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2013 | 2013 |
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Supplier Relationship Management | Procurement |
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2013 | 2013 |
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Chanel UK TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Treasury Management | TRM |
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2018 | 2018 |
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Treasury Management | TRM |
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2013 | 2013 |
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Treasury Management | TRM |
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2015 | 2015 |
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Chanel UK PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Chanel UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Chanel UK
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director General Development Sourcing | Director | Procurement | |
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VP PURCHASING | VP | Procurement | |
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Director of Finance Planning and Analysis | Director | Finance | |
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Vice President, Global IT Finance | VP | IT | |
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Director General Finance and Supply Chain Fragrances Beauty | Director | Supply Chain | |
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Financial Controller | Director | Finance | |
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Accounts Payable Manager | Manager | Finance | |
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Global C.F.O. | CXO | Finance | |
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Head of Logistics Operations - Fragrance & Beauty | Director | Supply Chain | |
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Finance Manager | Manager | Finance | |
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Supply Chain Director | Director | Supply Chain | |
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Global Head of Indirect Procurement | Director | Procurement | |
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DIRECTOR PURCHASES AND DEVELOPMENT POS | Director | Procurement | |
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Director Responsible Purchasing. CSR Innovation Service Purchasing Development. Chanel PB | Director | Procurement | |
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US Head of HR | Director | HR | |
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CFO | CXO | Finance | |
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Vice President IT, Collaboration and Communication | VP | IT | |
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Senior Vice President of Operations | VP | Operations | |
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Group Director, Payroll | Director | Finance | |
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Group Director, Tax | Director | Finance | |
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CIO | CXO | Finance | |
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Assistant Boutique Manager | Manager | Operations | |
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Payroll Officer | Manager | Finance | |
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HR Business Partner | Manager | HR | |
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Senior Ecommerce Executive | Director | Sales | |
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Head Of Information Technology | Director | IT | |
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Head of Global CIO Office | Director | IT | |
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Talent Acquisition Lead | Manager | HR | |
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Talent Acquisition Manager | Manager | HR | |
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Talent Acquisition Lead | Manager | HR | |
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Head of Global People Solutions | Director | HR | |
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E-commerce Product Manager | Manager | Finance | |
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CRM Applications Manager | Manager | IT | |
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Regional IT Director / CIO | Director | IT | |
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Global CIO | CXO | Finance | |
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Head of Global Financial Reporting | Director | Finance | |
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Head of Regional BI | Director | IT | |
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Senior Manager, Global Financial Planning and Analysis | Manager | Finance | |
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Head of FP&A, Global Controlling | Director | Finance | |
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Head of Finance Transformation | Director | Finance | |
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Head of FP&A | Director | Finance | |
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Global CFO | CXO | Finance | |
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Apps Being Evaluated by Chanel UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chanel UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chanel UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Chanel UK Technographics
Chanel UK is a Retail organization based in United Kingdom,
with around 34330 employees and annual revenues of $19.31 billion.
Chanel UK operates a diverse technology stack with applications such as
SAP Business Suite, Symphony Talent SmashFly Recruitment Marketing Platform and Cegid ERP,
covering areas like ERP Financial, Candidate Relationship Management and Retail Management.
Chanel UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Symphony Talent and Cegid.
Chanel UK recently adopted applications including
Workplace by Facebook in 2024, Microsoft Dynamics 365 for Finance and Operations in 2023 and Akamai mPulse in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chanel UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chanel UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chanel UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.