Channel IQ
55 W Monroe,
Chicago, 60603, IL,
United States
Chicago, 60603, IL,
United States
1 312-846-1199
Communications
Channel IQ Technographics
Channel IQ Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Channel IQ and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Channel IQ employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Channel IQ has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2012, Microsoft 365 for Collaboration in 2016, Help Scout for Customer Support in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Channel IQ is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Channel IQ revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Channel IQ intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Channel IQ Tech Stack and Enterprise Applications
Channel IQ ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, Channel IQ implemented Oracle NetSuite ERP to centralize accounting and financial operations across its United States business. The Oracle NetSuite ERP deployment was a cloud delivered ERP Financial implementation that consolidated core modules including general ledger, accounts payable, accounts receivable, billing, fixed assets, cash management, and financial reporting. Configuration emphasized a unified chart of accounts and revenue management controls consistent with ERP Financial best practices. The implementation established period close and consolidated reporting workflows within NetSuite.
Operational scope covered finance, accounting, revenue operations, procurement, and billing functions for the company's 150 employees, aligning transactional processing and month end activities in a single system. Governance changes included role based access control, standardized journal approval workflows, and documented close procedures to enforce financial controls. The program positioned Oracle NetSuite ERP as the primary source of truth for financial data and operational accounting in Channel IQ's US operations.
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Channel IQ Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016 Channel IQ deployed Microsoft 365 to provide enterprise Collaboration across its Communications operations. The adoption is visible on the company website, indicating the tenancy is used as a core collaboration platform for day to day work.
The Microsoft 365 implementation includes standard Collaboration capabilities such as Exchange Online for corporate email, SharePoint Online and OneDrive for Business for document management and file sync, Microsoft Teams for chat and meetings, and the Office desktop and web applications for productivity. Tenant level configuration is consistent with mid market deployments, including identity and access management via Azure Active Directory, role based administrative controls, and mailbox and storage provisioning to support knowledge worker workflows.
Operational scope covers core business functions including IT, sales, marketing, and client services, where Microsoft 365 enables internal communications and client facing collaboration. The public website references to Microsoft 365 suggest that some document sharing and communications workflows are surfaced externally, aligning web assets with the corporate collaboration tenancy.
Governance is implemented at the tenant level with policies for sharing, retention, and access controls to manage information flow across teams. Microsoft 365 is used by Channel IQ as the primary Collaboration platform to unify messaging, document collaboration, and meeting orchestration across the organization.
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Collaboration | Collaboration |
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2019 | 2019 |
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Channel IQ CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Help Scout | Legacy | Help Scout | Customer Support | CRM | n/a | 2015 | 2015 |
In 2015, Channel IQ implemented Help Scout for Customer Support on their website. Channel IQ deployed Help Scout as the primary web-facing support channel to centralize customer inquiries and manage email and on-site conversations. The implementation supports customer service and account management functions within the company.
The Help Scout configuration emphasizes shared inbox workflows, customer profiles, knowledge base publishing, and automated routing and tagging to align with Customer Support processes. Operational governance included role based mailbox access and standardized triage workflows for ticket handling and SLA tracking, providing consistent procedures for web-originated requests. Reporting and basic analytics inside Help Scout were configured to surface agent activity and support volume trends as part of routine service management, and the deployment is built around Help Scout’s web embedded mailbox and knowledge base on Channel IQ’s site.
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Marketing Automation | CRM |
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2018 | 2018 |
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Channel IQ PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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Channel IQ IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Channel IQ
| First Name | Last Name | Title | Function | Department | Phone | |
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VP of Sales | VP | Sales | |
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VP of Brand Strategy | VP | Marketing | |
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CTO | CXO | Finance | |
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Apps Being Evaluated by Channel IQ Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Channel IQ IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Channel IQ digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Channel IQ Technographics
Channel IQ is a Communications organization based in United States,
with around 150 employees and annual revenues of $15.0 million.
Channel IQ operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Microsoft 365 and Help Scout,
covering areas like ERP Financial, Collaboration and Customer Support.
Channel IQ has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Microsoft and Help Scout.
Channel IQ recently adopted applications including
Google Workspace (Formerly Google G-Suite) in 2019, Salesforce Pardot in 2018 and Microsoft 365 in 2016,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Channel IQ’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Channel IQ’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Channel IQ technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.