Channel Tunnel Group
Uk Terminal Ashford Rd,
Folkestone, CT18 8XX,
United Kingdom
Folkestone, CT18 8XX,
United Kingdom
44 84 4335-3535
Transportation
Channel Tunnel Group Technographics
Channel Tunnel Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Channel Tunnel Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Channel Tunnel Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Channel Tunnel Group has purchased the following applications: COINS Time Management (ex GaneTime) for Time and Attendance in 1994, Zendesk Chat for Chatbots and Conversational AI in 2017, Slack Connect for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Channel Tunnel Group is running and its propensity to invest more and deepen its relationship with COINS Global , Zendesk , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Channel Tunnel Group revenues, which have grown to $594.6 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Channel Tunnel Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Channel Tunnel Group Tech Stack and Enterprise Applications
Channel Tunnel Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| COINS Global | Legacy | COINS Time Management (ex GaneTime) | Time and Attendance | HCM | n/a | 1994 | 1994 |
In 1994, Channel Tunnel Group implemented COINS Time Management (ex GaneTime) to provide Time and Attendance and access control during the construction of the Channel Tunnel in the United Kingdom. The COINS Time Management (ex GaneTime) installation was deployed at TransManche Link project sites to centralize workforce time capture and manage site entry for construction personnel.
The deployment emphasized core Time and Attendance capabilities, including scheduled time capture, biometric access control, and site entry logging to support shift tracking and attendance validation. Configuration centered on time and attendance modules and biometric authentication, aligning with historical GaneTime use cases to automate clocking and enforce controlled ingress for on-site crews.
Operational coverage was focused on construction site operations and security within the UK region, affecting workforce management, on-site security, and project timekeeping workflows. Governance and process changes prioritized centralized time capture and standardized access control procedures, and the system was used to improve site access control and workforce time capture.
|
Channel Tunnel Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Channel Tunnel Group implemented Zendesk Chat on its website. The Channel Tunnel Group deployment uses the Zendesk Chat application within the Chatbots and Conversational AI category to provide real time conversational touchpoints for travelers and prospective customers visiting eurotunnel.com. Zendesk Chat is embedded on web pages to deliver live messaging sessions and to capture chat transcripts and visitor context.
Functional configuration centers on live chat handling, canned responses and visitor routing, aligning with standard Chatbots and Conversational AI workflows for web customer engagement. Operational ownership rests with online customer service and website support teams, with chat transcripts and session context used to drive follow up and agent workflows. Governance emphasized web channel rollout, agent routing rules and scripted response libraries to standardize handling of booking and travel inquiries.
|
Channel Tunnel Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Channel Tunnel Group implemented Slack Connect as part of its Collaboration tooling. The deployment positions Slack Connect to support real-time messaging and cross-organizational communication across operational and commercial functions, with the application name Slack Connect and the Apps Category Collaboration explicitly applied to business communication workflows.
Slack Connect, a Salesforce product, is provisioned as a cloud-hosted workspace and is used on the company website to surface external conversation channels. Functional modules and capabilities in use include persistent Slack Connect channels for partner and supplier collaboration, direct messaging, file sharing, and notification workflows, with IT-led workspace configuration and access controls to govern external connections and channel moderation. Governance focuses on workspace provisioning, channel lifecycle management, and administrative access controls to maintain secure external collaboration via the website.
|
Channel Tunnel Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
Channel Tunnel Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Support | CRM |
|
2003 | 2003 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2022 | 2022 |
|
Channel Tunnel Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
Channel Tunnel Group TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
Channel Tunnel Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Channel Tunnel Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Channel Tunnel Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Channel Tunnel Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Channel Tunnel Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Channel Tunnel Group Technographics
Channel Tunnel Group is a Transportation organization based in United Kingdom,
with around 1000 employees and annual revenues of $594.6 million.
Channel Tunnel Group operates a diverse technology stack with applications such as
COINS Time Management (ex GaneTime), Zendesk Chat and Slack Connect,
covering areas like Time and Attendance, Chatbots and Conversational AI and Collaboration.
Channel Tunnel Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as COINS Global, Zendesk and Salesforce.
Channel Tunnel Group recently adopted applications including
Slack Connect in 2022, Salesforce Sales Cloud in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Channel Tunnel Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Channel Tunnel Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Channel Tunnel Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.