Charity: Water
40 Worth Street, Suite 829,
New York, 10013, NY,
United States
New York, 10013, NY,
United States
1 646-688-2323
Non Profit
Charity: Water Technographics
Charity: Water Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Charity: Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Charity: Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Charity: Water has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, Timecounts for Volunteer Management in 2020, Ruby Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Charity: Water is running and its propensity to invest more and deepen its relationship with Oracle , Stripe , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Charity: Water revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Charity: Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Charity: Water Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, Charity: Water implemented Oracle NetSuite ERP. The deployment established Oracle NetSuite ERP as the organization's ERP Financial system to centralize donor accounting, donation processing, and the institution of a single financial database for transaction posting and reporting.
Configuration work focused on mapping daily donor information and donation transactions into the NetSuite financial database, and on routines for posting monthly deposits. Implementations leveraged standard ERP Financial functional capabilities such as general ledger posting, cash receipts processing, transaction-level donor attribution, and financial reporting configured to nonprofit fundraising workflows.
Operational scope emphasized the intersection of fundraising operations and finance, with daily inputs from donor management workflows and monthly deposit reconciliation performed by the accounting team. Governance centered on centralizing donor and donation transaction records inside Oracle NetSuite ERP to create consistent posting procedures and an auditable financial record for donation and deposit activity.
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Payment Processing | ERP Financial Management |
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2014 | 2014 |
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Payment Processing | ERP Financial Management |
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2015 | 2015 |
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Subscription and Recurring Billing | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Timecounts | Legacy | Timecounts | Volunteer Management | HCM | n/a | 2020 | 2020 |
In 2020, Charity: Water implemented Timecounts Volunteer Management on its website. Timecounts is embedded within charitywater.org to capture public volunteer signups, register attendees for events, and provision scheduling workflows for field and community volunteer activities. The deployment centralizes volunteer intake through public-facing forms and a web-based volunteer portal, aligning external volunteer interactions with internal coordination processes.
Timecounts Volunteer Management was configured to support standard volunteer management capabilities, including event and shift scheduling, volunteer profile management, automated confirmation and reminder communications, and coordinator-facing dashboards for roster and availability management. Administration is maintained by Charity: Water volunteer and events teams in the United States, with role-based access for coordinators to manage signups, staffing, and volunteer communications through the embedded web interface.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Charity: Water implemented Ruby Live Chat on its public website to provide on-site conversational support. The deployment is categorized as Chatbots and Conversational AI and is positioned to support donor engagement, supporter communications, and real time visitor assistance for fundraising and program information requests.
The implementation of Ruby Live Chat uses a site-embedded chat widget connected to a cloud hosted agent console, enabling live agent routing, canned responses, chat transcripts, and session handoff to email or internal ticketing workflows. Configuration focused on visitor identification and contextual routing rules, with agent dashboards and transcript storage configured for continuity of supporter conversations.
Operational coverage is centered on the charitywater.org domain and touches donor relations, digital communications, and frontline support teams. Governance included defined chat triage workflows, hours of service and escalation paths, plus agent onboarding and conversational script standards to ensure consistent handling of inquiries under the Chatbots and Conversational AI deployment.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2012 | 2012 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Charity: Water
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Charity: Water Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Charity: Water IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Charity: Water digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Charity: Water Technographics
Charity: Water is a Non Profit organization based in United States,
with around 200 employees and annual revenues of $40.0 million.
Charity: Water operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Timecounts and Ruby Live Chat,
covering areas like ERP Financial, Volunteer Management and Chatbots and Conversational AI.
Charity: Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Timecounts and Ruby.
Charity: Water recently adopted applications including
ProfitWell Metrics in 2021, Ruby Live Chat in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Charity: Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Charity: Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Charity: Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.