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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Charles And Keith Tech Stack and Enterprise Applications

Charles And Keith AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI AI-Powered Application n/a 2023 2023
Charles And Keith eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Salesforce Commerce Cloud eCommerce eCommerce n/a 2023 2023
Personalization and Product Recommendations eCommerce 2023 2023
Charles And Keith CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Kapture Legacy Kapture One Suite CRM CRM n/a 2023 2023
In 2023, Charles And Keith implemented Kapture One Suite on its retail website as a web facing CRM. The Kapture One Suite deployment is used to capture website customer interactions and manage customer records within the CRM category. Configuration concentrates on web channel capture and case management, with implementations aligned to contact record creation, web form and chat based inquiry capture, and automated ticket routing, capabilities typical of CRM software. The deployment is consistent with cloud hosted SaaS CRM architectures that centralize customer interaction data for e commerce support. Operational scope centers on customer service and e commerce support teams in India, consolidating website inquiries into the Kapture One Suite CRM to standardize intake and routing workflows. Governance emphasis is on channel specific process configuration and CRM workflow orchestration to support online retail customer engagement.
Customer Engagement CRM 2023 2023
Digital Advertising Platform CRM 2023 2023
Marketing Analytics CRM 2023 2023
Marketing Automation CRM 2023 2023
Sales Automation, CRM, Sales Engagement CRM 2023 2023
Tag Management CRM 2023 2023
Charles And Keith IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2023 2023
Content Delivery Network IaaS 2023 2023

IT Decision Makers and Key Stakeholders at Charles And Keith

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Charles And Keith Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Charles And Keith IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Charles And Keith digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Charles And Keith Technographics
Charles And Keith is a Retail organization based in India, with around 100 employees and annual revenues of $10.0 million.
Charles And Keith operates a diverse technology stack with applications such as Salesforce Chat (formerly Salesforce Live Agent), Salesforce Commerce Cloud and Kapture One Suite, covering areas like Chatbots and Conversational AI, eCommerce and CRM.
Charles And Keith has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Salesforce and Kapture.
Charles And Keith recently adopted applications including Salesforce Chat (formerly Salesforce Live Agent) in 2023, Salesforce Commerce Cloud in 2023 and Salesforce Commerce Cloud Einstein in 2023, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Charles And Keith’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Charles And Keith’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Charles And Keith technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.