List of Kapture One Suite Customers
Bangalore, 560048,
India
Since 2010, our global team of researchers has been studying Kapture One Suite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kapture One Suite for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kapture One Suite for CRM include: Stanley Black & Decker, a United States based Manufacturing organisation with 50000 employees and revenues of $15.78 billion, Quikr India Private Limited, a India based Retail organisation with 5000 employees and revenues of $1.60 billion, Bfl Group United Arab Emirates, a United Arab Emirates based Retail organisation with 1200 employees and revenues of $300.0 million, Adda247, a India based Education organisation with 1200 employees and revenues of $280.0 million, Margaritaville At Sea, a United States based Leisure and Hospitality organisation with 500 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Kapture One Suite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Kapture One Suite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Adda247 | Education | 1200 | $280M | India | Kapture | Kapture One Suite | CRM | 2021 | n/a |
In 2021 Adda247 deployed Kapture One Suite on its public website to centralize candidate and customer interactions for the education business. The implementation is explicitly tied to the website presence and positions Kapture One Suite as the front-line customer relationship management tool for the company.
Kapture One Suite is used as the company CRM to capture leads from web forms and chat flows, maintain contact and account records, manage support tickets for learners, and support campaign orchestration and tracking. Configuration work emphasized contact lifecycle management, lead-to-enrollment workflows, and automated case creation aligned to student support processes.
The deployment is operated as a web-integrated CRM instance that funnels inbound leads and support requests into centralized queues used by sales, marketing, and customer support teams. Integration focus centers on embedding Kapture One Suite into public web touchpoints to ensure real-time lead capture, ticket creation, and unified customer records across front-office channels.
Operational governance established role-based access controls, defined lead routing and ticket escalation workflows, and required process change for enrollment support and campaign execution. Rollout planning emphasized channel-by-channel activation on the website and training for the cross-functional teams that handle student acquisition and support.
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Bfl Group United Arab Emirates | Retail | 1200 | $300M | United Arab Emirates | Kapture | Kapture One Suite | CRM | 2024 | n/a |
Bfl Group United Arab Emirates implemented Kapture One Suite in 2024, deploying the Kapture One Suite on their website to support retail customer engagement and online service workflows. The implementation is explicitly aligned to the CRM category and targets the companys e-commerce touchpoints for Brands For Less in the United Arab Emirates.
The deployment focused on standard CRM capabilities, including web-based case management, omnichannel customer engagement, contact and ticket lifecycle tracking, customer data consolidation, and workflow automation to drive web inquiry routing and resolution. Configuration work emphasized web form capture and chat-driven ticket creation, consistent with CRM operational patterns for retail ecommerce sites.
Operational coverage centers on online customer service, ecommerce merchandising support, and marketing-led contact capture, with the application positioned as the primary customer interaction hub on the company website. Governance concentrated on centralizing web-originated interactions into the Kapture One Suite CRM instance, reshaping support workflows and enabling unified agent queues for digital storefront inquiries.
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Charles And Keith | Retail | 100 | $10M | India | Kapture | Kapture One Suite | CRM | 2023 | n/a |
In 2023, Charles And Keith implemented Kapture One Suite on its retail website as a web facing CRM. The Kapture One Suite deployment is used to capture website customer interactions and manage customer records within the CRM category.
Configuration concentrates on web channel capture and case management, with implementations aligned to contact record creation, web form and chat based inquiry capture, and automated ticket routing, capabilities typical of CRM software. The deployment is consistent with cloud hosted SaaS CRM architectures that centralize customer interaction data for e commerce support.
Operational scope centers on customer service and e commerce support teams in India, consolidating website inquiries into the Kapture One Suite CRM to standardize intake and routing workflows. Governance emphasis is on channel specific process configuration and CRM workflow orchestration to support online retail customer engagement.
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Retail | 49 | $33M | United Kingdom | Kapture | Kapture One Suite | CRM | 2023 | n/a |
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Retail | 63 | $22M | Germany | Kapture | Kapture One Suite | CRM | 2025 | n/a |
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Consumer Packaged Goods | 570 | $65M | Indonesia | Kapture | Kapture One Suite | CRM | 2023 | n/a |
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Retail | 100 | $10M | India | Kapture | Kapture One Suite | CRM | 2022 | n/a |
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Retail | 150 | $15M | India | Kapture | Kapture One Suite | CRM | 2023 | n/a |
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Leisure and Hospitality | 47 | $27M | Spain | Kapture | Kapture One Suite | CRM | 2025 | n/a |
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Leisure and Hospitality | 500 | $100M | United States | Kapture | Kapture One Suite | CRM | 2022 | n/a |
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Buyer Intent: Companies Evaluating Kapture One Suite
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