Charles Tyrwhitt
Cottons Centre, Cottons Lane,
London, SE1 2QG,
United Kingdom
London, SE1 2QG,
United Kingdom
44 34 4482-4000
Retail
Charles Tyrwhitt Technographics
Charles Tyrwhitt Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Charles Tyrwhitt and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Charles Tyrwhitt employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Charles Tyrwhitt has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2014, Sage HRMS (Sage Abra) for Core HR in 2013, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Charles Tyrwhitt is running and its propensity to invest more and deepen its relationship with Microsoft , Sage , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Charles Tyrwhitt revenues, which have grown to $170.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Charles Tyrwhitt intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Charles Tyrwhitt Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014 Charles Tyrwhitt implemented Microsoft Dynamics AX as an ERP Financial application to centralize financial processing and support commerce integrations. The deployment ran alongside a migration of the companys in-house eCommerce platform onto Demandware, with interfaces established into Microsoft Dynamics AX and an existing ERP system to synchronize transactional data.
Microsoft Dynamics AX was configured to support core financial capabilities typical of an ERP Financial solution, including general ledger, accounts payable, accounts receivable, and order-to-cash workflows aligned to retail merchandising and eCommerce transaction flows. Configuration work emphasized financial posting rules, tax treatment for online orders, and reconciliation processes that map commerce events into financial journals.
Integrations were a central implementation signal, Demandware storefront events for orders, customers, and payments were routed into Microsoft Dynamics AX and the existing ERP system, and the project linked a variety of third-party applications to complete commerce-to-ledger processing. The integration architecture focused on real-time and batch interfaces to ensure order lifecycle visibility across commerce, finance, and fulfillment functions.
Governance was organized around a single project manager responsible for migration and interface orchestration, with cross-functional testing and cutover coordination between commerce and finance teams. Workflows were restructured to align eCommerce order management with ERP Financial posting and reconciliation processes, and interface testing and validation were core elements of the rollout.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Sage | Legacy | Sage HRMS (Sage Abra) | Core HR | HCM | n/a | 2013 | 2014 |
In 2013 Charles Tyrwhitt implemented Sage HRMS (Sage Abra) as its Core HR system. The implementation proceeded through discovery, embedding, trial and go live phases, with internal team members executing configuration, validation and acceptance activities.
The deployment concentrated on Core HR capabilities typical of the category, including centralized employee records, position and organizational management, absence tracking, benefits configuration and workflow automation for routine HR transactions. Sage HRMS (Sage Abra) was configured to enforce role based access, standardized data models and to provide HR reporting and audit trails aligned with enterprise HR processes.
Deployment used a phased rollout model with pilot testing to refine business rules, data mappings and user interfaces before full production activation. Operational scope covered HR and people management across Charles Tyrwhitt's UK retail and corporate sites, aligning system workflows with store level and corporate HR processes to support employee lifecycle management.
Governance and process work included cross functional sign off for master data, staged cutover planning, structured end user training and formal user acceptance testing to embed new Core HR workflows. Change activities emphasized documentation, training and coordinated go live activities between HR, payroll administration and line managers to operationalize the system.
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Core HR | HCM |
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2017 | 2018 |
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Core HR | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2009 | 2014 |
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Payroll | HCM |
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2018 | 2019 |
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Payroll | HCM |
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2020 | 2020 |
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Recruiting | HCM |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Charles Tyrwhitt deployed Microsoft 365 as its primary Collaboration platform for the 700-employee United Kingdom retail organization. Microsoft 365 is referenced in the company website source, indicating the tenant hosted services are used alongside ecommerce and web operations.
The Microsoft 365 implementation centers on Exchange Online for corporate email, SharePoint Online for intranet content management and site publishing, OneDrive for personal file storage, Microsoft Teams for real time communication, and Office desktop and web apps for productivity. The deployment follows a cloud first, tenant based architecture with centralized tenancy, mailbox routing, SharePoint site collections, document libraries and collaboration spaces configured for cross functional use. Configuration likely emphasizes role based access, shared mailboxes and team sites to support common retail collaboration patterns.
Operational coverage includes corporate functions such as merchandising, retail operations, customer service and finance, where Microsoft 365 supports internal collaboration, document publishing and knowledge sharing workflows. Governance is surfaced through centralized user provisioning and access control, plus compliance and information governance configuration within the Microsoft 365 tenant. The presence of Microsoft 365 artifacts in the public site source suggests integration between the Microsoft 365 tenant and web asset delivery or published resource hosting tied to online retail operations.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Charles Tyrwhitt
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Apps Being Evaluated by Charles Tyrwhitt Executives
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FAQ - APPS RUN THE WORLD Charles Tyrwhitt Technographics
Charles Tyrwhitt is a Retail organization based in United Kingdom,
with around 700 employees and annual revenues of $170.0 million.
Charles Tyrwhitt operates a diverse technology stack with applications such as
Microsoft Dynamics AX, Sage HRMS (Sage Abra) and Microsoft 365,
covering areas like ERP Financial, Core HR and Collaboration.
Charles Tyrwhitt has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Sage.
Charles Tyrwhitt recently adopted applications including
Upp Connected Retail Performance in 2022, Criteo Commerce Media Platform in 2021 and Atlassian Jira Service Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Charles Tyrwhitt’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Charles Tyrwhitt’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
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