Charlotte'S Web United States
700 Tech Court,
Louisville, 80027, CO,
United States
Louisville, 80027, CO,
United States
1 720-617-7303
Consumer Packaged Goods
Charlotte'S Web United States Technographics
Charlotte'S Web United States Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Charlotte'S Web United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 112 Charlotte'S Web United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Charlotte'S Web United States has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2018, Zendesk Chat for Chatbots and Conversational AI in 2019, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Charlotte'S Web United States is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , Ometrics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Charlotte'S Web United States revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Charlotte'S Web United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Charlotte'S Web United States Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP Financial Management | n/a | 2018 | 2019 |
In 2018, Charlotte'S Web United States implemented Microsoft Dynamics NAV as an ERP Financial solution to operationalize inventory accounting and warehouse transaction workflows. The deployment focused on transactional inventory control and warehouse processing rather than a separate point solution, using Microsoft Dynamics NAV for recording receipts, shipments, and inventory adjustments.
The implementation leveraged Microsoft Dynamics NAV inventory management, warehouse receipt and shipment processing, cycle counting, and month end inventory posting capabilities. Job-level activity descriptions show Material Movement Associates using Microsoft Dynamics NAV to receive and coordinate raw material and finished product shipments, conduct cycle counts and end of month counts, and update current inventory records in Microsoft Dynamics NAV, which indicates configuration of inventory transaction screens and posting routines.
Operational coverage included the warehouse, production coordination and shipping functions at the Boulder, CO site, with daily movement of raw materials and supplies from the dock to storage areas and individual departments. Process flows documented weekly production needs, returns and raw material inventory counts communicated to the warehouse to align shipping and production coordination, indicating NAV was used as the system of record for those coordination workflows.
Governance and workflow design centered on role based operational responsibilities for material handling and inventory reconciliation, with cycle counting and end of month counts feeding inventory ledger updates in Microsoft Dynamics NAV. The narrative reflects an ERP Financial deployment where inventory control and warehouse transaction processing were configured to support procurement, production coordination and financial inventory posting within Microsoft Dynamics NAV.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Charlotte'S Web United States implemented Zendesk Chat on its public website. The deployment places Zendesk Chat squarely in the Chatbots and Conversational AI category to manage real-time customer messaging and web chat interactions for the brand.
The implementation centers on a web-embedded chat widget and the Zendesk Chat agent interface, configured to support live chat routing, canned responses, and transcript capture, capabilities typical of Chatbots and Conversational AI implementations. Operational scope is focused on online customer service and direct-to-consumer e-commerce support, with chat-driven workflows incorporated into the support team’s daily handling of website inquiries.
Governance and configuration emphasize centralized conversational scripting and agent configuration within Zendesk Chat, creating consistent response templates and routing rules for the website channel. Charlotte'S Web United States uses Zendesk Chat for Chatbots and Conversational AI to align digital customer engagement on its site with established support workflows.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Charlotte'S Web United States implemented Zoom to deliver embedded conferencing experiences on its corporate website, enabling customer-facing video interactions and internal meetings. Charlotte'S Web United States uses Zoom within the Audio Video and Web Conferencing category to support sales, marketing, and customer support workflows, establishing a clear Company Application Category Business Function relationship. This deployment follows a cloud-first SaaS architecture with browser-based clients surfaced directly on public web pages. The implementation leverages standard Audio Video and Web Conferencing capabilities including live video, screen sharing, session recording, and scheduled meeting workflows, configured for web embedding to drive customer engagement and remote collaboration. Operational scope is concentrated on marketing-led customer sessions and internal collaboration across the organization, with governance focused on web content controls and scheduling policies to manage public-facing sessions and internal meeting hygiene.
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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Product Review Management | eCommerce |
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2020 | 2020 |
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Shipping Management | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Loyalty | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Charlotte'S Web United States
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Charlotte'S Web United States Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Charlotte'S Web United States IT executives and key decision makers. This section highlights Charlotte'S Web United States's latest recorded technology evaluations, including Jabmo B2B Marketing Platform for Account Based Marketing on 2026-01-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Charlotte'S Web United States digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Charlotte'S Web United States Technographics
Charlotte'S Web United States is a Consumer Packaged Goods organization based in United States,
with around 112 employees and annual revenues of $50.0 million.
Charlotte'S Web United States operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, Zendesk Chat and Zoom,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Charlotte'S Web United States has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Zendesk and Zoom Video Communications.
Charlotte'S Web United States recently adopted applications including
DocuSign eSignature in 2021, Yotpo Loyalty & Referrals in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Charlotte'S Web United States’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Charlotte'S Web United States’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Charlotte'S Web United States technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.