Charming Charlie
400 W Grand Pkwy S,
Houston, 77494, TX,
United States
Houston, 77494, TX,
United States
1 281-395-1282
Retail
Charming Charlie Technographics
Charming Charlie Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Charming Charlie and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Charming Charlie employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Charming Charlie has purchased the following applications: Amazon Pay for Payment Processing in 2020, UKG Workforce Central HR (ex Kronos Workforce HR) for Core HR in 2011, Epicor Retail Cloud for Retail Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Charming Charlie is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Google , Block (ex Square, Inc) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Charming Charlie revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Charming Charlie intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Charming Charlie Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Pay | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Charming Charlie integrated Amazon Pay on its consumer-facing website. The deployment uses Amazon Pay as the Payment Processing layer for the retailer's e-commerce checkout, handling online payment acceptance and checkout payment method selection. The integration is implemented directly on the online storefront and affects the checkout and payments surface presented to consumers.
Implementation work centered on embedding Amazon Pay checkout elements and a front-end SDK into the storefront to manage payment authorization, tokenization, and payer authentication flows common to Payment Processing solutions. Operational scope covers e-commerce operations, payments, and customer experience functions responsible for checkout maintenance and payment acceptance configurations. Governance required updating checkout workflows and payment acceptance procedures to incorporate Amazon Pay into the online order capture process.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| UKG | Legacy | UKG Workforce Central HR (ex Kronos Workforce HR) | Core HR | HCM | n/a | 2011 | 2011 |
In 2011, Charming Charlie implemented UKG Workforce Central HR (ex Kronos Workforce HR) as its Core HR solution. Kronos stated the selection was intended to sustain growth, increase productivity, and improve employee retention, positioning UKG Workforce Central HR as the retailer's end-to-end workforce management and core human resources platform.
Charming Charlie deployed UKG Workforce Central HR modules for time and attendance, forecasting and scheduling, hiring, labor analytics, and human resources and payroll. The configuration centralized store-level timekeeping and scheduling alongside corporate HR and payroll workflows, enabling consolidated labor analytics and standardized hiring and payroll processes across retail operations. Governance emphasis targeted standardizing scheduling and time capture practices and aligning labor analytics with HR hiring and payroll cycles.
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2011 | 2011 |
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Workforce Analytics | HCM |
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2011 | 2011 |
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Workforce Management | HCM |
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2011 | 2011 |
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Workforce Scheduling | HCM |
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2011 | 2011 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Epicor | Legacy | Epicor Retail Cloud | Retail Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 Charming Charlie implemented Epicor Retail Cloud to centralize point of sale and retail operations in a cloud-hosted architecture. Epicor Retail Cloud was provisioned as Epicor Retail Store POS in the Cloud to support store POS, transactional processing, and enterprise retail management across Charming Charlie's store footprint and corporate retail operations. The deployment aligns with Retail Management functional requirements and supports extensibility for future retail features.
Deployment emphasized cloud-native capabilities including site replication, business continuity and disaster recovery to reduce the need for extensive capital investments and to provide global scale support. Functional capabilities called out in the implementation include the Epicor Retail Store POS in the Cloud, extensibility, faster time to market and speed to value. Governance shifted away from a traditional 'managing IT' model toward leveraging the cloud to support growth and agility, enabling IT to concentrate on product assortments, store execution and customer-facing strategies as stated by John Hnanicek, SVP CIO. The narrative ties Charming Charlie, Epicor Retail Cloud, Retail Management and core business functions of store operations, merchandising and corporate IT into a cloud-first retail operations model.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2014 | 2014 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2015 | 2015 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2004 | 2004 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Charming Charlie
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| No data found | ||||||
Apps Being Evaluated by Charming Charlie Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Charming Charlie IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Charming Charlie digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Charming Charlie Technographics
Charming Charlie is a Retail organization based in United States,
with around 2500 employees and annual revenues of $300.0 million.
Charming Charlie operates a diverse technology stack with applications such as
Amazon Pay, UKG Workforce Central HR (ex Kronos Workforce HR) and Epicor Retail Cloud,
covering areas like Payment Processing, Core HR and Retail Management.
Charming Charlie has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Amazon Web Services (AWS), UKG and Epicor.
Charming Charlie recently adopted applications including
StackPath CDN in 2023, Shopify in 2021 and Nosto Onsite in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Charming Charlie’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Charming Charlie’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Charming Charlie technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.