San Francisco, 94107, CA,
United States
Chatfuel Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Chatfuel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 59 Chatfuel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chatfuel has purchased the following applications: Stripe Payments for Payment Processing in 2021, Toloka AI for AI infrastructure in 2023, Chatfuel for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chatfuel is running and its propensity to invest more and deepen its relationship with Stripe , Toloka AI , Chatfuel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chatfuel revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chatfuel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
|
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Toloka AI | Legacy | Toloka AI | AI infrastructure | AI Development | n/a | 2023 | 2023 |
In 2023, Chatfuel implemented Toloka AI as an AI infrastructure engagement to perform Deep Evaluation on its chatbot pipeline for customer support scenarios. The initial work concentrated on measuring Helpfulness, Truthfulness, and Tone through structured human benchmarking, establishing evaluative baselines for conversational quality.
Toloka AI delivered its Deep Evaluation service combining human evaluation and RLHF style benchmarking modules to generate labeled judgments across the three quality axes. Module usage included curated annotation tasks, multi-rater adjudication workflows, and rubric-driven scoring that produced standardized quality metrics for downstream model assessment.
The implementation interfaced with Chatfuel’s chatbot pipeline and existing quality workflows, routing sampled conversational episodes to Toloka AI’s evaluators and returning scored annotations to Chatfuel teams. Operational coverage targeted customer support use cases and informed both quality assurance and model development functions within Chatfuel.
Governance centered on using the actionable quality metrics from Toloka AI to guide future model improvements and to increase confidence in chatbot performance, with benchmark outputs intended to feed model evaluation gates and prioritization of remediation work. The engagement positioned Chatfuel to use Toloka AI outputs as a recurring human benchmarking layer within its AI infrastructure for ongoing model validation.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Chatfuel | Legacy | Chatfuel | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Chatfuel deployed the Chatfuel application on its corporate website to provide Chatbots and Conversational AI capabilities. The implementation was configured as a website-embedded conversational interface, with the Chatfuel application used for bot authoring, flow orchestration, intent recognition, and response scripting. Implementation work centered on designing multistep conversational flows, automating FAQs, capturing leads through conversational forms, and defining escalation points for human handoff. The deployment leveraged the application’s conversational AI tooling to manage session state and scripted automation for common customer inquiries.
Operational scope targeted customer-facing web channels and supported marketing and customer support business functions, aligning the Chatfuel Chatbots and Conversational AI deployment with the company’s external engagement layer. Governance focused on conversational content ownership, regular QA cycles for dialogue accuracy, and iterative updates to intents and scripts to maintain alignment with product messaging.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
|
|
|
|
Online Meeting Scheduling | Collaboration |
|
2023 | 2023 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Tag Management | CRM |
|
2018 | 2018 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2023 | 2023 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||