Chatsworth Products
4175 Guardian Street,
Simi Valley, 93063, CA,
United States
Simi Valley, 93063, CA,
United States
1 818-735-6100
Professional Services
Chatsworth Products Technographics
Chatsworth Products Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chatsworth Products and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 370 Chatsworth Products employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chatsworth Products has purchased the following applications: Epicor ERP for ERP Financial in 2018, Olark Live Chat for Chatbots and Conversational AI in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chatsworth Products is running and its propensity to invest more and deepen its relationship with Epicor , Olark , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chatsworth Products revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chatsworth Products intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chatsworth Products Tech Stack and Enterprise Applications
Chatsworth Products ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor ERP | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Chatsworth Products augmented Epicor ERP in the ERP Financial category by integrating SourceDay after Epicor announced it would no longer support its supplier portal, prompting a rethink of supplier collaboration and order management. The decision addressed supplier-related challenges tied to acquiring parts and raw materials that had been managed with email, phone calls, faxes, and spreadsheets, which provided little visibility or tracking for acknowledgements and spot buys.
The implementation centered on SourceDay’s supplier collaboration capabilities layered onto Epicor ERP, delivering real-time order acknowledgement tracking, central storage of order and spot buy price information, and a structured supplier onboarding workflow. Functional modules and capabilities used by Chatsworth include purchase order collaboration and acknowledgement management, supplier-facing communication and tasking, and planned adoption of supplier scorecards to support quarterly business reviews.
Integration work was performed with SourceDay leading implementation, onboarding, and adoption, enabling real-time information flows that put updates into the hands of planners in supply chain and warehouse operations, buyers, and multiple customer types including distributors, integrators, and end-users. Operational coverage spans materials and logistics teams, procurement and planning functions, and is being extended to newly acquired business units and more suppliers and buyers.
Governance and process changes focused on centralizing supplier communications and instituting a recorded acknowledgement and price capture process for spot buys, replacing ad hoc tracking via email and spreadsheets. Outcomes documented by Chatsworth include elimination of untracked acknowledgements that contributed to chronically late parts, preservation of supplier and internal customer relationships through smoother workflows, and plans to expand SourceDay usage to unlimited suppliers, more buyers, and supplier scorecards for faster performance remediation.
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Chatsworth Products AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Chatsworth Products implemented Olark Live Chat on its public website. The deployment adds on-site messaging under the Chatbots and Conversational AI category, extending customer facing capabilities for real-time visitor engagement. Olark Live Chat was implemented as an embedded web chat widget to enable conversational lead capture, live agent messaging, and transcript capture consistent with Chatbots and Conversational AI functionality.
The implementation targets customer support and sales engagement workflows, where conversations originating on the web are routed to internal agents and archived as transcripts to support follow up. Governance work focused on configuring chat routing rules, response templates, and session handling processes to align operator workflows with existing customer service practices. Operational coverage is focused on the corporate site and external customer interactions, with Olark Live Chat serving as the primary conversational entry point for web visitors.
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Chatsworth Products Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Chatsworth Products deployed Cisco Webex Meetings on its public website. The deployment uses Cisco Webex Meetings to provide Audio Video and Web Conferencing functionality for both external customer interactions and internal collaboration. The implementation emphasizes web conferencing capabilities such as browser based video and audio sessions, screen sharing, and embedded meeting join links to support scheduled meetings and ad hoc virtual demonstrations.
The architecture is web embedded, surfacing Cisco Webex Meetings session join flows within site pages and contact workflows while relying on the Webex platform for meeting provisioning and administration. The source indicates use on the corporate website and does not specify additional back end integrations or implementation partners. Operational scope aligns with customer engagement and cross functional team meetings, with platform governance and user management expected to be administered through Cisco Webex Meetings administrative controls.
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Chatsworth Products Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2011 | 2011 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Chatsworth Products eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2011 | 2011 |
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Chatsworth Products CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Chatsworth Products Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supplier Relationship Management | Procurement |
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2020 | 2020 |
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Chatsworth Products CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Chatsworth Products
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Chatsworth Products Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chatsworth Products IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chatsworth Products digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Chatsworth Products Technographics
Chatsworth Products is a Professional Services organization based in United States,
with around 370 employees and annual revenues of $35.0 million.
Chatsworth Products operates a diverse technology stack with applications such as
Epicor ERP, Olark Live Chat and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Chatsworth Products has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, Olark and Cisco Systems.
Chatsworth Products recently adopted applications including
Cisco Webex Meetings in 2021, Kentico Xperience CMS in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chatsworth Products’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chatsworth Products’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chatsworth Products technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.