Chemist Warehouse
6 Albert Street,
Preston, 3072, VIC,
Australia
Preston, 3072, VIC,
Australia
61 3 0036-7283
Retail
Chemist Warehouse Technographics
Chemist Warehouse Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chemist Warehouse and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9500 Chemist Warehouse employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chemist Warehouse has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2020, Equifax Mercury eRecruit for Recruiting in 2020, Microsoft Dynamics 365 Retail POS for Point Of Sale in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chemist Warehouse is running and its propensity to invest more and deepen its relationship with Microsoft , Block (ex Square, Inc) , Equifax or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chemist Warehouse revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chemist Warehouse intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chemist Warehouse Tech Stack and Enterprise Applications
Chemist Warehouse ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020 Chemist Warehouse implemented Microsoft Dynamics 365 for Finance and Operations as the centerpiece of an ERP Financial strategy to centralize transaction processing and support international expansion. The program moved from a long standing on premises Microsoft Dynamics AX footprint to the cloud based Dynamics 365 suite, providing a single core information system across Australia, new operations in Ireland and a 500 franchisee network.
The implementation uses the complete Dynamics 365 SaaS ERP platform, including Dynamics 365 Finance, Supply Chain, Commerce and Point of Sale (POS). These modules were configured to manage corporate billing and the individual billing of franchisees, orchestrate B2B interactions, streamline supply chain logistics, and provide omnichannel commerce and point of sale capabilities. Chemist Warehouse is also using Dynamics 365 CRM functionality as the source of truth for customer interactions and is building customer facing and operational applications on Microsoft Power Apps low code to no code tooling.
Dynamics 365 for Finance and Operations is integrated with pharmacy specific systems, including dispensing systems, the bespoke Clinical Care Engine, the companys B2B platform and supply chain visibility feeds, while Microsoft handles localised currency and tax coding for international deployments. The implementation explicitly ties inventory and order status to omnichannel workflows so click and collect and click and deliver options reflect network stock and logistics status. Microsoft Teams was used to sustain project collaboration during the COVID 19 lockdown, keeping the rollout on schedule.
Governance was organized around consolidated data access for corporate and standardized core information systems for franchisees, with local regulatory and pharmacy dispensing integrations enabled where required. Operational workflows were restructured so that pharmacist decision support is driven by Clinical Care Engine alerts that flag poly pharmacy risks discovered in a customers basket, and customer engagement workflows are funneled into the Dynamics 365 CRM record.
Reported outcomes from the deployment include maintained project velocity during the pandemic, faster time to value through cloud consumption, and increased platform scalability and agility to support new services and international growth. The platform has enabled greater transparency across the network to locate scarce medicines and supports planned capabilities such as electronic prescriptions and exploratory AI driven health services integration.
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Payment Processing | ERP |
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2021 | 2021 |
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Chemist Warehouse HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Equifax | Legacy | Equifax Mercury eRecruit | Recruiting | HCM | n/a | 2020 | 2020 |
In 2020, Chemist Warehouse deployed Equifax Mercury eRecruit for Recruiting on its public careers site, using the Equifax Mercury eRecruit application to present job listings and enable candidate search and applications. The implementation is visible on the company website search results and career portal, indicating a web-facing career site integration that routes applicants into the Equifax Mercury eRecruit application for tracking and review.
The deployment leverages core Recruiting capabilities typical of career site integrated applicant tracking systems, including job requisition publishing, candidate application intake, searchable candidate and job listings, and initial resume parsing and screening forms. Configuration signals show career site search results and application workflows are instrumented inside Equifax Mercury eRecruit, supporting configurable requisition workflows and recruiter access to candidate records and screening responses.
Operational coverage appears focused on enterprise hiring for Chemist Warehouse across store and corporate functions in Australia, with the Equifax Mercury eRecruit application used to centralize job postings and candidate management. Governance elements align with standard ATS practice, including recruiter and hiring manager roles, requisition approval routing, and candidate data handling within the Equifax Mercury eRecruit environment, supporting ongoing recruiting operations through the company career site.
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Workforce Management | HCM |
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2021 | 2021 |
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Chemist Warehouse ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Retail POS | Point Of Sale | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Chemist Warehouse deployed Microsoft Dynamics 365 Retail POS as its Point Of Sale system to standardize in-store checkout and underpin omnichannel retail flows across its franchise network. The Microsoft Dynamics 365 Retail POS implementation was delivered as part of a cloud-first Dynamics 365 SaaS estate that also includes Dynamics 365 Finance, Supply Chain and Commerce to support corporate billing, supply chain logistics and international operations.
The implementation configured core Point Of Sale capabilities alongside Commerce and Finance workflows, enabling in-store transaction processing, franchisee-specific billing rules, and B2B order handling. The platform also supports Power Apps extensions and the companys bespoke Clinical Care Engine to surface health-related insights at the point of sale and inform pharmacist interventions.
Architecturally the solution was provisioned in Microsofts cloud to allow a single core information system to operate across Australia and Ireland, with Microsoft handling local currency and tax localization and ensuring consolidated corporate access to customer and inventory data. Dynamics 365 was integrated with pharmacy dispensing systems and the broader supply chain, enabling visibility of orders, deliveries and stock movements across the 500 franchisee network.
Governance and rollout emphasized a unified data model and centralized access controls so corporate could secure consolidated data while franchisees used the same core systems. Change management continued through remote collaboration on Microsoft Teams and prioritized low-code app development using Power Apps to deliver customer service and wellbeing features without heavy infrastructure changes.
Explicit business outcomes from the implementation included delivering an enterprise wide digital platform to support international expansion, enabling omnichannel scenarios such as click and collect and click and deliver, and improving network-wide stock transparency to transfer scarce medicines between sites. Microsoft Dynamics 365 Retail POS, operating as the Point Of Sale backbone, also positioned Chemist Warehouse to adopt e-Prescriptions and to integrate future AI-enabled health services into the customer experience.
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Chemist Warehouse AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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ML and Data Science Platforms | AI Development |
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2020 | 2020 |
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Chemist Warehouse Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Event Management | Collaboration |
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2022 | 2022 |
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Survey and Questionnaire | Collaboration |
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2023 | 2023 |
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Chemist Warehouse Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Intelligent Document Processing | Content Management |
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2015 | 2015 |
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Web Content Management | Content Management |
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2015 | 2015 |
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Chemist Warehouse eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Chemist Warehouse SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2020 | 2020 |
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Chemist Warehouse CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Chemist Warehouse ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2024 | 2024 |
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Chemist Warehouse SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Rebate Management | SPM |
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2022 | 2022 |
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Chemist Warehouse PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Chemist Warehouse IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Chemist Warehouse CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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Chemist Warehouse Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Physical Security Outsourcing | Physical Security |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Chemist Warehouse
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Officer | Manager | HR | |
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Finance Manager | Manager | Finance | |
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General Manager of IT | Manager | IT | |
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Payroll Officer | Manager | Finance | |
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Chief Operating Officer | CXO | Finance | |
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Group Manager - Payroll | Manager | Finance | |
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I.T Operations Manager | Manager | Finance | |
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Chief Financial Officer | CXO | Finance | |
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General Manager, Financial Reporting & Planning | Manager | Finance | |
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Chief Information Officer | CXO | IT | |
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I.T Infrastructure Manager | Manager | Finance | |
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IT Business Engagement Manager | Manager | IT | |
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Apps Being Evaluated by Chemist Warehouse Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chemist Warehouse IT executives and key decision makers. This section highlights Chemist Warehouse's latest recorded technology evaluations, including SAP Ariba Network Supplier for Procurement on 2025-09-04, Manhattan Active OMNI for Order Management on 2025-02-03, and Manhattan WMS for Warehouse Management on 2025-01-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chemist Warehouse digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-04 | Chemist Warehouse | Evaluated | SAP | SAP Ariba Network Supplier | Procurement | Procurement |
| 2025-02-03 | Chemist Warehouse | Evaluated | Manhattan Associates | Manhattan Active OMNI | Order Management | SCM |
| 2025-01-21 | Chemist Warehouse | Evaluated | Manhattan Associates | Manhattan WMS | Warehouse Management | SCM |
FAQ - APPS RUN THE WORLD Chemist Warehouse Technographics
Chemist Warehouse is a Retail organization based in Australia,
with around 9500 employees and annual revenues of $3.00 billion.
Chemist Warehouse operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Equifax Mercury eRecruit and Microsoft Dynamics 365 Retail POS,
covering areas like ERP Financial, Recruiting and Point Of Sale.
Chemist Warehouse has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Equifax.
Chemist Warehouse recently adopted applications including
ServiceNow ITSM in 2024, UpGuard Trust Exchange in 2023 and Cvent Event Management in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chemist Warehouse’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chemist Warehouse’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chemist Warehouse technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.