Chicago, 60613-4397, IL,
United States
Chicago National League Ball Club Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Chicago National League Ball Club and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 830 Chicago National League Ball Club employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chicago National League Ball Club has purchased the following applications: Stripe Payments for Payment Processing in 2023, RingCentral RingSense for Sales for Chatbots and Conversational AI in 2025, Slack Connect for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chicago National League Ball Club is running and its propensity to invest more and deepen its relationship with Stripe , RingCentral , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chicago National League Ball Club revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chicago National League Ball Club intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP Financial Management | n/a | 2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| RingCentral | Legacy | RingCentral RingSense for Sales | Chatbots and Conversational AI | AI-Powered Application | n/a | 2025 | 2025 |
In 2025, Chicago National League Ball Club deployed RingCentral RingSense for Sales as part of a broader adoption of RingCentral cloud communications. RingCentral RingSense for Sales is implemented under the Chatbots and Conversational AI category to deliver AI driven conversational intelligence across sales and service workflows for the organization.
The implementation sits within a multi product RingCentral stack that also includes RingEX for internal collaboration and RingCX for contact center operations, with RingSense focused on conversational AI capabilities such as agent assist, conversational analytics, and sales enablement triggers. Configuration work emphasized conversational flows, intent classification, and workflow automation aligned to customer service and sales engagement use cases.
Integrations explicitly include Microsoft Teams for unified communications and RingCentral cloud telephony for call handling and reliability, and the deployment covers venue fan engagement channels at Wrigley Field as well as back office collaboration. Converged Technology Professionals collaborated to address venue complexity and supported provisioning and operational handover with Cubs technology leadership.
Governance and operational scope span customer service, guest experience, technology operations, and sales teams, with rollout activities focused on agent enablement, conversational governance, and cloud communications reliability. Vendor stated outcomes include boosted internal collaboration, reduced costs, AI driven insights to elevate agent performance and fan satisfaction, faster response times, and improved call reliability.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
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PBX, VoiP and Phone Systems | Collaboration |
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2025 | 2025 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Call Center, Customer Experience | CRM |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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