Delray Beach, 33445, FL,
United States
Chocolat Blu Natural Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Chocolat Blu Natural and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Chocolat Blu Natural employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chocolat Blu Natural has purchased the following applications: ReadyCloud Returns for Returns Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chocolat Blu Natural is running and its propensity to invest more and deepen its relationship with ReadyCloud or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chocolat Blu Natural revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chocolat Blu Natural intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ReadyCloud | Legacy | ReadyCloud Returns | Returns Management | SCM | n/a | 2020 | 2020 |
In 2020, Chocolat Blu Natural implemented ReadyCloud Returns to manage online returns and refunds. ReadyCloud Returns is deployed as a Returns Management application embedded on the chocolatblu.com website, providing a customer self service returns portal and visible return status on the storefront. The deployment leverages a cloud hosted returns portal that captures RMA requests, standardizes return reasons, and routes cases to internal staff for refund or exchange processing. This implementation targets the retailer's e-commerce returns and refund business functions.
Configuration emphasized core Returns Management modules including return authorization, refund processing, exchange workflows, and automated customer notifications, paired with a merchant dashboard for case triage and operational tracking. Operational scope is focused on the United States e-commerce channel and is managed by Chocolat Blu Natural's internal retail and customer service team. The ReadyCloud Returns instance is integrated directly with the company's website user flows to present return options and collect shipment information. Governance practices concentrate on centralized case handling and storefront level customer self service, with operational workflows executed through the ReadyCloud Returns admin interface.
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