Shenzhen, 518048,
China
Citic Securities Company Technographics
Citic Securities Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Citic Securities Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 Citic Securities Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Citic Securities Company has purchased the following applications: Live800 Live Chat for Chatbots and Conversational AI in 2016, Slack Connect for Collaboration in 2022, Adobe Experience Cloud for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Citic Securities Company is running and its propensity to invest more and deepen its relationship with Live800 , Salesforce , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Citic Securities Company revenues, which have grown to $5.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citic Securities Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Citic Securities Company Tech Stack and Enterprise Applications
Citic Securities Company AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Live800 | Legacy | Live800 Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Citic Securities Company implemented Live800 Live Chat on its corporate website. Citic Securities Company deployed Live800 Live Chat, a Chatbots and Conversational AI application, to provide real time customer engagement and support functionality on its public web properties, positioning the solution to serve customer service and digital engagement teams.
The implementation centered on a web embedded chat interface delivering synchronous messaging between site visitors and support agents. Functional configuration reflected common Chatbots and Conversational AI modules including the customer facing chat widget, agent console for live handling, session and transcript logging, rule based routing, and canned response workflows managed through the vendor console. Architecture tied the website front end to the Live800 service and operator consoles, while governance work focused on embedding chat into existing web support channels and operationalizing agent workflows for online inquiry handling.
|
Citic Securities Company Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
|
Citic Securities Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2022 | 2022 |
|
Citic Securities Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2008 | 2008 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Citic Securities Company
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Citic Securities Company Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||