City Mill
660 N. Nimitz Hwy,
Honolulu, 96817, HI,
United States
Honolulu, 96817, HI,
United States
1 808-533-3811
Retail
City Mill Technographics
City Mill Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City Mill and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 City Mill employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Mill has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2020, Epicor Eagle for Retail Management in 2009, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Mill is running and its propensity to invest more and deepen its relationship with Oracle , Epicor , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Mill revenues, which have grown to $37.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Mill intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City Mill Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Epicor ERP | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, City Mill replaced Epicor ERP with Oracle NetSuite ERP to centralize financial and operational processes across its eleven Hawaii locations including two subsidiaries. The deployment targeted the retailer business model and aimed to consolidate accounting, inventory and order workflows under a unified ERP Financial platform.
Oracle NetSuite ERP was configured to deliver core ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, multi-entity consolidation and period close controls. The implementation also incorporated inventory management and order management functionality consistent with retail operations, aligning merchandising and procurement processes with centralized financial reporting.
Operational scope covered finance, merchandising, inventory control and store operations across all 11 sites and the two subsidiary entities, with configuration to support multi-entity ledgers and intercompany accounting. The rollout emphasized unified chart of accounts and standardized transaction flows to ensure consistent accounting treatment across corporate and subsidiary locations.
Governance changes focused on centralizing financial close and standardizing inventory replenishment and order-to-cash workflows, enabling streamlined business processes as an explicit objective of the migration. City Mill’s use of Oracle NetSuite ERP positioned finance and store operations on a single ERP Financial platform to reduce fragmentation across sites and subsidiaries.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Eagle | Retail Management | ERP Services and Operations | n/a | 2009 | 2009 |
In 2009, City Mill implemented Epicor Eagle for Retail Management to centralize point-of-sale and back office operations across its stores and corporate office in Honolulu, HI. The Epicor Eagle application was deployed to support POS terminals and Windows-based back office servers, matching the company requirement for Windows platform and application support described in IT Help Desk responsibilities.
Configuration work focused on point-of-sale transaction processing, inventory control, pricing and merchandising workflows, and operational reporting typical of Retail Management solutions. Implementation included device-level provisioning and support for POS hardware, PCs, office equipment and servers, and documented procedures for system software and application installation to preserve store continuity.
Epicor Eagle was integrated into City Mill's network and server infrastructure and aligned with Windows desktop applications used by administrative staff, reflecting the Help Desk role in user setup, security access provisioning and ongoing troubleshooting. Operational coverage encompassed store-level retail functions and corporate back office activities such as merchandising and finance support, with IT processes established to field end user requests and coordinate issue resolution with management and external consultants.
Governance emphasized role-based access controls, user training for new hires, and asset management of back office and operational IT equipment, consistent with responsibilities to ensure data security and equipment accountability. The use of Epicor Eagle across Retail Management functions shaped operational practices for incident handling, ticket escalation and routine maintenance performed by the IT Help Desk.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, City Mill deployed Microsoft 365 as its core Collaboration platform. Microsoft 365 is used on City Mill's website and to support corporate communication and productivity across the retailer's merchandising, store operations, and corporate teams.
The implementation emphasized Microsoft 365 modules commonly associated with Collaboration, including Exchange Online for cloud email, SharePoint Online for centralized document libraries and intranet workspaces, Microsoft Teams for real-time chat and meetings, and OneDrive for personal file sync and coauthoring. Configurations focused on centralized document management, team-based workspaces, shared calendars, and coauthoring workflows consistent with Collaboration deployments.
Governance was oriented around Microsoft identity services, with role based access control and administrator roles used to manage sharing and retention controls for Collaboration content. Operational coverage included corporate offices and retail sites within the United States, supporting business functions such as merchandising, store operations, finance, and corporate administration.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2011 | 2011 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at City Mill
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City Mill Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City Mill Technographics
City Mill is a Retail organization based in United States,
with around 300 employees and annual revenues of $37.0 million.
City Mill operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Epicor Eagle and Microsoft 365,
covering areas like ERP Financial, Retail Management and Collaboration.
City Mill has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Epicor and Microsoft.
City Mill recently adopted applications including
Hotjar in 2021, Oracle NetSuite ERP in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City Mill’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City Mill’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City Mill technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.