Aiken, 29801, SC,
United States
City of Aiken Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Aiken and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 City of Aiken employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Aiken has purchased the following applications: TextMyGov for Customer Engagement in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Aiken is running and its propensity to invest more and deepen its relationship with TextMyGov or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Aiken revenues, which have grown to $102.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Aiken intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TextMyGov | Legacy | TextMyGov | Customer Engagement | CRM | n/a | 2023 | 2023 |
In 2023, the City of Aiken deployed TextMyGov to provide keyword-driven text access to city services and public safety notifications. The deployment is categorized as Customer Engagement and was implemented to support CRM and communications workflows alongside emergency management functions for Aiken, South Carolina, United States.
The TextMyGov implementation included keyword-driven messaging workflows for service requests and information lookup, configured subscription alerts for trash collection and road notifications, and geofenced emergency notification capabilities for area based messaging. Configuration work focused on keyword routing, message templates, and opt in subscription management consistent with Customer Engagement functional patterns.
Integrations included an IPAWS integration to enable area based emergency alerts through federal alerting channels, allowing geofenced notifications to escalate to broader emergency broadcasts when required. The rollout timeline shows onboarding in April 2023 and a public launch in July 2023, with operational ownership assigned to city communications and emergency management teams for list management and alert governance.
Local news reports referenced an up-front implementation cost and ongoing fees for the TextMyGov service, indicating recurring budgetary considerations. Governance activities concentrated on mapping municipal service codes to keywords and defining escalation and routing rules between CRM communications and emergency management workflows.
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