City of Baton Rouge
222 St Louis St,
Baton Rouge, 70802, LA,
United States
Baton Rouge, 70802, LA,
United States
1 225-389-3000
Government
City of Baton Rouge Technographics
City of Baton Rouge Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Baton Rouge and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 City of Baton Rouge employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Baton Rouge has purchased the following applications: General Informatics Case 365 for Case Management in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, DocuSign eSignature for Digital Signing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Baton Rouge is running and its propensity to invest more and deepen its relationship with General Informatics , Tyler Technologies , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Baton Rouge revenues, which have grown to $887.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Baton Rouge intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Baton Rouge Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| General Informatics | Legacy | General Informatics Case 365 | Case Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, the City of Baton Rouge implemented General Informatics Case 365 alongside a donated 365 RealTime crime-center platform to establish a Case Management capability for public safety. The initial deployment focused on the Baton Rouge Police Department and East Baton Rouge Parish, enabling realtime incident monitoring and shots-fired alerting as operational entry points for case workflows.
General Informatics Case 365 was configured to support incident-to-case transitions and prosecution-oriented evidence workflows consistent with Case Management practices, including structured case intake, evidence tracking, and case linkage to realtime incident feeds. The deployment emphasized inter-agency collaboration features of the 365 RealTime environment while maintaining Case 365 as the system-level case management record for investigations and prosecution handoffs.
Integrations were implemented between 365 RealTime, other 365 modules, and prosecution/evidence tooling, enabling incident telemetry and alert data to flow into Case 365 and associated evidence workflows. Operational coverage extended across the Baton Rouge Police Department, local evidence units, and partnering agencies within East Baton Rouge Parish, aligning frontline dispatch and investigative functions with prosecution processes.
Governance and workflow usage were oriented toward faster information sharing and coordinated incident response, with vendor reported outcomes including improved situational awareness and faster information sharing. Case 365 usage for prosecution and evidence management is inferred from the documented integrations and the platform architecture, positioning the City of Baton Rouge to centralize case records and streamline cross-agency collaboration.
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Government ERP | ERP Services and Operations |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
City of Baton Rouge implemented Cisco Webex Meetings in 2020. Cisco Webex Meetings is embedded on the City of Baton Rouge website and provides Audio Video and Web Conferencing capabilities including multi-party video, audio bridging, screen and document sharing, meeting scheduling, and browser-based join for attendees.
The deployment is configured as a web-embedded conferencing layer on brla.gov, serving both public meeting access and municipal staff collaboration. Configuration appears to emphasize standard category modules such as meeting registration, recording, and host controls, with governance focused on access settings and moderation to align the Cisco Webex Meetings application with public engagement workflows and internal scheduling.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2022 | 2022 |
In 2022 the City of Baton Rouge implemented DocuSign eSignature to provide Digital Signing capabilities on its public website. The deployment positions DocuSign eSignature as the city’s web-integrated electronic signature platform for resident-facing forms and internal document signing workflows.
The implementation leverages DocuSign eSignature functional capabilities common to the Digital Signing category, including embedded signing and web-hosted signature flows, envelope-based signing, reusable templates, recipient authentication options, and full audit trail and tamper-evidence for executed documents. Configuration work focused on embedding signing sessions into municipal web pages and provisioning templates for routine civic documents such as permit applications and consent forms.
Integration is explicitly with the City of Baton Rouge website to enable in-line signing without redirecting users off brla.gov, while operational coverage centers on public-facing departments that publish forms and administrative units that require signed approvals. Governance attention is on signer authentication, retention and audit logging of executed documents to align with municipal records requirements and to standardize signature workflows across affected business functions.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2018 | 2018 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at City of Baton Rouge
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by City of Baton Rouge Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Baton Rouge IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Baton Rouge digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD City of Baton Rouge Technographics
City of Baton Rouge is a Government organization based in United States,
with around 4000 employees and annual revenues of $887.0 million.
City of Baton Rouge operates a diverse technology stack with applications such as
General Informatics Case 365, Cisco Webex Meetings and DocuSign eSignature,
covering areas like Case Management, Audio Video and Web Conferencing and Digital Signing.
City of Baton Rouge has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as General Informatics, Cisco Systems and DocuSign.
City of Baton Rouge recently adopted applications including
DocuSign eSignature in 2022, Amazon Elastic Load Balancing (ELB) in 2021 and Cisco Webex Meetings in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Baton Rouge’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Baton Rouge’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Baton Rouge technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.