Billings, 59101, MT,
United States
City of Billings, MT Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Billings, MT and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 940 City of Billings, MT employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Billings, MT has purchased the following applications: CSI Harris ERP CitySuite for Government ERP in 2011, CivicEngage for Citizen Engagement in 2021, Microsoft Azure Monitor for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Billings, MT is running and its propensity to invest more and deepen its relationship with Constellation Software Inc. , CivicPlus , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Billings, MT revenues, which have grown to $241.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Billings, MT intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Constellation Software Inc. | Legacy | CSI Harris ERP CitySuite | Government ERP | ERP Services and Operations | n/a | 2011 | 2012 |
In 2011, the City of Billings, MT implemented CSI Harris ERP CitySuite as a Government ERP deployment with Constellation Software Inc. The deployment targeted municipal finance and community development processes across city departments that serve approximately 100,000 citizens.
The implementation placed the Innoprise Financial Suite into production, with Financials noted as the second Innoprise Software Suite module live at the city. In March 2011, Billings went live on Code Enforcement, which completed the Community Development module set, indicating a staged, module-by-module rollout strategy for core functional capabilities.
Operational scope centered on finance and community development departments, with CSI Harris ERP CitySuite configured to support financial management workflows and code enforcement case management. Governance emphasis was on phased module activation and departmental rollouts announced through vendor communications, aligning system configuration to municipal business functions.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicEngage | Citizen Engagement | CRM | n/a | 2021 | 2021 |
In 2021, City of Billings, MT implemented CivicEngage on its municipal website to deliver Citizen Engagement capabilities to residents and public stakeholders. The CivicEngage application is deployed as the citys public-facing engagement layer on https://www.ci.billings.mt.us, supporting centralized content delivery and constituent interaction across municipal services.
Functional configuration follows Citizen Engagement patterns, including content publishing and editorial controls, event calendars, online forms and service request workflows, and citizen feedback and notification processes. CivicEngage is configured with role-based administration to separate communications functions from department-level content owners, enabling public portals for permits, events, and service inquiries.
The deployment is integrated into the citys web delivery and public information workflows, providing a single channel for communications, parks and recreation, public works, and permitting offices to publish and respond to constituents. Governance emphasis is on centralized editorial oversight combined with departmental administrative segmentation to manage publishing, response SLAs, and constituent engagement processes.
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2021 | 2021 |
In 2021, City of Billings, MT deployed Microsoft Azure Monitor for Application Performance Management to instrument and observe its public website. Microsoft Azure Monitor is being used to capture web tier telemetry, including performance metrics, availability checks, and log data, to provide continuous visibility into online service behavior.
The deployment concentrates on the municipal website and supporting IT operations, enabling centralized dashboards, alerting workflows, and incident visibility across application telemetry. This implementation applies standard Application Performance Management capabilities such as metric aggregation, log analytics, and configurable alerts to support web services monitoring and operational response for the city's online presence.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2021 | 2021 |
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