City of Buffalo, NY
65 Niagara Square,
Buffalo, 14202, NY,
United States
Buffalo, 14202, NY,
United States
1 716-851-4200
Government
City of Buffalo, NY Technographics
City of Buffalo, NY Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Buffalo, NY and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2800 City of Buffalo, NY employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Buffalo, NY has purchased the following applications: Tyler Munis HCM for Core HR in 2015, Tyler Munis ERP for Government ERP in 2014, CivicEngage for Citizen Engagement in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Buffalo, NY is running and its propensity to invest more and deepen its relationship with Tyler Technologies , Cisco Systems , CivicPlus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Buffalo, NY revenues, which have grown to $622.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Buffalo, NY intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Buffalo, NY Tech Stack and Enterprise Applications
City of Buffalo, NY HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis HCM | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, the City of Buffalo, NY implemented Tyler Munis HCM as its Core HR system. The deployment serves municipal human resources and payroll functions for the city workforce and is positioned as the authoritative employee master for HR and payroll processes.
Tyler Munis HCM was configured to manage core HR capabilities including employee master records, new hire processing, position control and payroll interfacing, with onboarding workflows and personnel data management aligned to municipal HR operations. The narrative emphasizes employee data capture and automated new hire record creation as primary functional needs tied to the Core HR application.
Integration scope is explicit in the RFP, the city requires applicant tracking system integration to import hire information into its main HR/payroll system. The current production Munis release is 11.3.19 and the city documented a planned upgrade to 2019.1 scheduled for March 2020, the Munis environment is On-Prem and integration must accommodate on-prem connectivity and data import into Tyler Munis HCM.
Governance and rollout considerations in the RFP center on HR and payroll operational ownership, vendor support for import/export of new hire records, and compatibility with the stated Munis release and planned upgrade. The implementation narrative ties the applicant tracking integration directly to Tyler Munis HCM, the Core HR system, and frames requirements around secure, on-premise data exchange and alignment with HR and payroll workflows.
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Employee Self Service | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2020 | 2020 |
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City of Buffalo, NY ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis ERP | Government ERP | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, City of Buffalo NY implemented Tyler Munis ERP to centralize core municipal financial and administrative workflows. The deployment is categorized as Government ERP and provided a single application context for procurement, encumbrance, budget entry, personnel requisition tracking, and administrative adjudication support.
Tyler Munis ERP was configured to support purchase order entry and encumbrance workflows used by the Budget Division, including entering Purchase Orders into the city accounting system and encumbering payments to reimburse BURA funding per City of Buffalo contract. The system also supported budget amendment and annual budget update processes by capturing budget entries from individual departments and enabling amendments, and it was used for personnel requisition processing and maintaining requisition files for division records.
Operational integrations and adjacent application use were explicit in the implementation, with Minute Trak used for online Council filings and clerk submissions, VerifyIt used for summons verification, and Application Extender used to attach associated pictures to summons. The configuration supported tracking of BURA and LOAN payment processes to ensure timely purchase order conversion, and municipal staff scanned and emailed correspondence and created tracked reports for event fee waivers on request from the Commissioner.
Governance and workflow changes centralized several day to day responsibilities into the municipal application stack, including Budget Division intake for requisitions, scheduling and preparing Administrative Adjudication hearing dockets, entering hearing decisions and distributing notices, and updating Firefighters manpower time off reports for monthly overtime tracking. The implementation tied municipal procurement, adjudication case processing, council filing workflows, and departmental budget inputs into the Tyler Munis ERP environment to establish a consistent operational record across those business functions.
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City of Buffalo, NY CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| CivicPlus | Legacy | CivicEngage | Citizen Engagement | CRM | n/a | 2018 | 2018 |
In 2018, City of Buffalo NY implemented CivicEngage from CivicPlus on its official website. CivicEngage serves as the City's Citizen Engagement platform for public information publishing and constituent interaction. The deployment is web-based and focused on the municipal public portal, centralizing external-facing content and communications under the CivicEngage application.
Functional modules implemented include content management for announcements and news, event calendars, online forms for constituent requests, and notification and alerts capability, consistent with Citizen Engagement platform workflows. The implementation supports public communications and constituent services teams, and is configured to manage accessibility compliance, search, and mobile delivery for the City website. Governance emphasizes content publishing workflows and role based site administration within the municipal communications function.
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Citizen Engagement | CRM |
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2020 | 2020 |
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City of Buffalo, NY ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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City of Buffalo, NY IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at City of Buffalo, NY
| First Name | Last Name | Title | Function | Department | Phone | |
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Commissioner of Human Resources | Director | HR | |
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Director Compensation & Benefits | Director | HR | |
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Director of Personnel | Director | HR | |
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Apps Being Evaluated by City of Buffalo, NY Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Buffalo, NY IT executives and key decision makers. This section highlights City of Buffalo, NY's latest recorded technology evaluations, including RFMS ERP for Retail Management on 2025-10-21 and PaymentWorks for Supplier Relationship Management on 2025-07-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Buffalo, NY digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-10-21 | City of Buffalo, NY | Evaluated | RFMS | RFMS ERP | Retail Management | ERP Services and Operations |
| 2025-07-24 | City of Buffalo, NY | Evaluated | PaymentWorks | PaymentWorks | Supplier Relationship Management | Procurement |
FAQ - APPS RUN THE WORLD City of Buffalo, NY Technographics
City of Buffalo, NY is a Government organization based in United States,
with around 2800 employees and annual revenues of $622.0 million.
City of Buffalo, NY operates a diverse technology stack with applications such as
Tyler Munis HCM, Tyler Munis ERP and CivicEngage,
covering areas like Core HR, Government ERP and Citizen Engagement .
City of Buffalo, NY has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tyler Technologies and CivicPlus.
City of Buffalo, NY recently adopted applications including
Cisco Unified Workforce Optimization in 2020, Granicus govDelivery in 2020 and Microsoft Azure Cloud Services in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Buffalo, NY’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Buffalo, NY’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Buffalo, NY technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.