City Of Carthage, TX
812 W Panola Street,
Carthage, 75633, TX,
United States
Carthage, 75633, TX,
United States
1 903-693-3868
Government
City Of Carthage, TX Technographics
City Of Carthage, TX Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City Of Carthage, TX and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 City Of Carthage, TX employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Of Carthage, TX has purchased the following applications: OpenGov ERP Cloud for Government ERP in 2018, Hubspot Live Chat for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Of Carthage, TX is running and its propensity to invest more and deepen its relationship with OpenGov , HubSpot , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Of Carthage, TX revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Of Carthage, TX intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City Of Carthage, TX Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenGov | Legacy | OpenGov ERP Cloud | Government ERP | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, City Of Carthage, TX implemented OpenGov ERP Cloud. The OpenGov ERP Cloud was deployed as the municipality's Government ERP to centralize budgeting and financial software for municipal accounting and budget operations.
Configuration emphasized budgeting workflows and financial management capabilities, with explicit use of OpenGov ERP Cloud for budget preparation and the delivery of staff reporting functionality. The implementation highlights use of staff reports as an operational reporting capability supporting fiscal planning and documentable budget cycles.
Operational scope focused on finance and administrative functions within the 80-employee municipal organization, with routine use by a small team of four staff producing budget documents and reports. Governance adjustments concentrated on consolidating budgeting processes and standardizing staff reporting channels through the OpenGov ERP Cloud, aligning municipal finance workflows to a single Government ERP platform.
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Government ERP | ERP Services and Operations |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, City Of Carthage, TX deployed Hubspot Live Chat under the Chatbots and Conversational AI category to add a website-based conversational channel for citizen inquiries. The Hubspot Live Chat implementation is delivered as an embedded web chat widget on the municipal site, configured for proactive greetings and pre-chat capture fields, and intended to serve as a front-line contact point for routine web requests. This deployment focuses on web-based citizen engagement and simple automation for initial triage.
Configuration emphasized chat routing rules, canned responses, and scripted automation to resolve common questions and escalate to human operators during staffed hours. Conversation transcripts and contact capture are preserved within the Hubspot Live Chat session flow to enable follow-up by municipal staff, and chat scripts and operating hours are maintained by the communications and customer service team as part of governance and ongoing management.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 City Of Carthage, TX deployed Microsoft 365 as its Collaboration platform. The municipality is using Microsoft 365 on its public website and has positioned Microsoft 365 to support core staff productivity, internal communications, and web content delivery. This deployment establishes a cloud-based collaboration backbone for municipal operations.
The implementation centers on a cloud-hosted Microsoft 365 tenant with standard Collaboration capabilities, including Exchange Online for email, SharePoint Online for site and intranet content, OneDrive for user file storage, and Microsoft Teams for synchronous and asynchronous collaboration. Administration is centralized through tenant-level user provisioning and role-based access controls to manage municipal accounts and publishing workflows. Operational scope covers municipal departments and staff across the City Of Carthage, TX organization, aligning Microsoft 365 Collaboration with business functions such as communications, records sharing, and interdepartmental collaboration.
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2022 | 2022 |
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Citizen Engagement | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Domain Name System (DNS) | IaaS |
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2016 | 2016 |
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Network Management and Monitoring | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City Of Carthage, TX
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City Of Carthage, TX Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD City Of Carthage, TX Technographics
City Of Carthage, TX is a Government organization based in United States,
with around 80 employees and annual revenues of $8.0 million.
City Of Carthage, TX operates a diverse technology stack with applications such as
OpenGov ERP Cloud, Hubspot Live Chat and Microsoft 365,
covering areas like Government ERP, Chatbots and Conversational AI and Collaboration.
City Of Carthage, TX has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as OpenGov, HubSpot and Microsoft.
City Of Carthage, TX recently adopted applications including
Hubspot Live Chat in 2022, Granicus govDelivery in 2022 and CivicEngage in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City Of Carthage, TX’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City Of Carthage, TX’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City Of Carthage, TX technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.