City of Charlotte
600 East 4th Street,
Charlotte, 28202, NC,
United States
Charlotte, 28202, NC,
United States
1 704-336-7600
Government
City of Charlotte Technographics
City of Charlotte Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Charlotte and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8709 City of Charlotte employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Charlotte has purchased the following applications: Exela Lockbox for AR Automation in 2007, Oracle PeopleSoft HCM for Core HR in 2015, Hitachi Ventyx FocalPoint Suite for Asset Performance Management in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Charlotte is running and its propensity to invest more and deepen its relationship with Exela Technologies , Oracle , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Charlotte revenues, which have grown to $1.36 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Charlotte intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Charlotte Tech Stack and Enterprise Applications
City of Charlotte ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Lockbox | AR Automation | ERP Financial Management | n/a | 2007 | 2007 |
In 2007, City of Charlotte implemented Exela Lockbox for AR Automation to centralize remittance processing and streamline accounts receivable intake. The deployment placed Exela Lockbox at the center of municipal payment capture, converting physical mail and checks into electronic payment records for city revenue and utility billing flows.
Exela Lockbox was configured to provide core AR Automation capabilities including high-volume payment capture, optical character recognition and verification, data entry workflows, exception handling and reconciliation, and posting-ready payment files for the city general ledger. Configuration emphasized automated qualification of remittances and structured exception queues to support downstream posting and cash application.
Operational workflows referenced in the implementation show use of Pay Courier Citrix for data entry and verification tasks, and Turboscan for mail opening and scanning tied to a Fifth Third Bank lockbox account, with payment processing activities covering accounts such as Discover, Duke Energy, City of Charlotte receivables, and Centurylink. The Exela Lockbox implementation therefore bridged bank lockbox capture, scanning operations, and accounts receivable posting for finance and utility billing teams.
Governance centered on accounts receivable and cashiering process controls, standardizing remittance qualification, verification throughput and exception routing across municipal finance and utility billing operations. Exela Lockbox served as the operational hub for AR Automation within City of Charlotte finance workflows and payment intake governance.
|
City of Charlotte HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, the City of Charlotte implemented Oracle PeopleSoft HCM as its Core HR system to provide enterprise wide HR and payroll operations. The implementation covers operation, maintenance, and production responsibilities across Human Resources, Payroll, Time and Labor, Benefits, Recruitment, Self Service Modules, Position Management, and Benefits Billing.
Operational ownership is organized through a Payroll Manager and a dedicated Payroll Team responsible for ensuring the accurate processing of a weekly payroll for approximately 6,800 employees, and the program is supported by a staff of eight professional and para-professionals. City of Charlotte responsibilities include cross-departmental collaboration on enhancements and improving access to information across the HR and payroll system, and ensuring adequate training and documentation for system end-users.
The Oracle PeopleSoft HCM environment is described as an enterprise production system with centralized administration and role based access, supporting employee self service alongside transactional payroll and benefits billing workflows. Core HR functional terminology such as position management, time and labor capture, benefits administration, recruitment lifecycle, payroll calculation, and self service provisioning are integral to the configuration and day to day operations.
Governance is operational and process oriented, focused on payroll accuracy and cross-departmental data access, with structured training and documentation programs to support end-user adoption and ongoing enhancements. Routine collaboration with departmental stakeholders drives configuration changes and information access improvements while the Payroll Manager and Payroll Team maintain production controls and operational continuity.
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2014 | 2014 |
|
|
|
|
|
Workforce Management | HCM |
|
2007 | 2007 |
|
City of Charlotte ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitachi Vantara | Legacy | Hitachi Ventyx FocalPoint Suite | Asset Performance Management | ERP Services and Operations | n/a | 2008 | 2009 |
In 2008, the City of Charlotte implemented Hitachi Ventyx FocalPoint Suite as an Asset Performance Management deployment to strengthen utility field operations. The deployment targeted mobile field service productivity and efficiency by establishing Ventyx Service Suite as the enterprise mobile workforce management solution supporting field crews.
The implementation included a baseline integration of Ventyx Service Suite with the city s existing Ventyx Customer Suite customer information system and billing solution, creating automated data flows between dispatch, work order status, and billing records. Operational coverage centered on mobile field service workforce and customer service functions, with configuration of work order management, schedule coordination, and mobile data capture inside Hitachi Ventyx FocalPoint Suite. Governance and process changes aligned field dispatch and CIS workflows to reduce manual handoffs, and documented outcomes cited improved productivity and efficiency along with an optimized ability to serve a growing customer base.
|
|
|
|
|
Field Service Management | ERP Services and Operations |
|
2008 | 2009 |
|
|
|
|
|
Government ERP | ERP Services and Operations |
|
2012 | 2012 |
|
City of Charlotte Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2015 | 2018 |
|
City of Charlotte Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
City of Charlotte Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2023 | 2023 |
|
|
|
|
|
Enterprise Content Management | Content Management |
|
2020 | 2020 |
|
City of Charlotte CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Citizen Engagement | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Utilities Customer Care and Billing | CRM |
|
2008 | 2009 |
|
|
|
|
|
Utilities Customer Care and Billing | CRM |
|
2024 | 2024 |
|
City of Charlotte EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Environmental, Social, and Governance (ESG) | EPM |
|
2018 | 2018 |
|
City of Charlotte PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Geographic Information System | PLM and Engineering |
|
2016 | 2016 |
|
City of Charlotte PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2022 | 2022 |
|
City of Charlotte IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
City of Charlotte CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
City of Charlotte Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Video Security Cameras | Physical Security |
|
2007 | 2007 |
|
IT Decision Makers and Key Stakeholders at City of Charlotte
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Charlotte Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Charlotte IT executives and key decision makers. This section highlights City of Charlotte's latest recorded technology evaluations, including Workday Strategic Sourcing (formerly Scout RFP) for Sourcing on 2026-01-27, Palantir AIP Platform for Generative AI Platforms on 2026-01-04, and Palantir Gotham for Analytics and BI on 2025-08-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Charlotte digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Charlotte Technographics
City of Charlotte is a Government organization based in United States,
with around 8709 employees and annual revenues of $1.36 billion.
City of Charlotte operates a diverse technology stack with applications such as
Exela Lockbox, Oracle PeopleSoft HCM and Hitachi Ventyx FocalPoint Suite,
covering areas like AR Automation, Core HR and Asset Performance Management.
City of Charlotte has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies, Oracle and Hitachi Vantara.
City of Charlotte recently adopted applications including
Hansen CIS SaaS in 2024, DocuSign eSignature in 2023 and Prism PPM in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Charlotte’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Charlotte’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Charlotte technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.