City of Cleveland
601 Lakeside Ave, Room 227,
Cleveland, 44114, OH,
United States
Cleveland, 44114, OH,
United States
1 216-664-2000
Government
City of Cleveland Technographics
City of Cleveland Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Cleveland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 City of Cleveland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Cleveland has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2011, Workday Government Cloud for Core HR in 2024, Akamai mPulse for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Cleveland is running and its propensity to invest more and deepen its relationship with Oracle , Workday , BizLibrary or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Cleveland revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Cleveland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Cleveland Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP Financial Management | n/a | 2011 | 2011 |
In 2011, the City of Cleveland implemented Oracle PeopleSoft ERP in the ERP Financial category to centralize and standardize municipal financial operations. The deployment was positioned under the city IT organization with direct reporting into the Chief Technology Officer, reflecting responsibility for application design, development, implementation, and ongoing support for administrative and financial systems.
Oracle PeopleSoft ERP was configured to support core ERP Financial capabilities typical for municipal finance, including General Ledger, Accounts Payable, Accounts Receivable, Purchasing, Fixed Assets, and budgeting and fiscal period close workflows. Configuration emphasis included chart of accounts standardization, approval workflow automation, role-based access for authorized employees, and an organized PeopleSoft training program coordinated with the PeopleSoft Training Coordinator and an annual refresher course for users.
Operational coverage for Oracle PeopleSoft ERP extended citywide across administrative and financial departments, with the applications development and support teams servicing the citys administrative and financial systems and the web development team ensuring related web-based applications run effectively and error-free. The IT organization maintained training classrooms and a web presence technology plan to support e-government capabilities and end-user adoption of PeopleSoft functionality.
Governance and delivery were aligned with the Program Management Office, establishing policies and procedures for technical documentation, internal controls, quality assurance and quality control, and training programs for technical staff. The IT management structure emphasized building and maintaining a competent staff of programmer analysts, web technicians, and project managers, and executing an application delivery program to produce projects on time, within budget, and with satisfied end-users.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Government Cloud | Core HR | HCM | n/a | 2024 | 2025 |
In 2024, the City of Cleveland implemented Workday Government Cloud as a Core HR solution. The city was named in Workday's October 30, 2024 public-sector announcement as a new customer, and the deployment is framed to improve hiring, onboarding, and workforce visibility for municipal HR processes.
The implementation centers on Workday HCM and Core HR capabilities, configured to manage employee records, applicant tracking, onboarding workflows, position and headcount management, and workforce reporting. Workday Government Cloud is being used to centralize HR master data, standardize hiring and onboarding processes, and enforce role-based security and audit trails consistent with public-sector operational controls.
Operational coverage targets municipal human resources functions across city departments, aligning recruiting, onboarding, and workforce planning workflows. Governance and rollout are described in terms of centralized configuration and business process orchestration for HR operations, and the vendor announcement explicitly cites improved hiring, onboarding, and workforce visibility as primary objectives for the City of Cleveland deployment.
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Learning and Development | HCM |
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2022 | 2022 |
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Workforce Management | HCM |
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2014 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai mPulse | Application Performance Management | ITSM | n/a | 2021 | 2021 |
In 2021, City of Cleveland implemented Akamai mPulse on its public website as an Application Performance Management solution to capture real user monitoring and front end performance signals. The deployment instruments page load times, resource timing, and user session metrics directly in the browser, providing continuous measurement of the municipal site experience.
Configuration emphasizes browser-based telemetry and segmentation, using Akamai mPulse capabilities for real user monitoring, performance dashboards, and metric slicing by device class and geography. The implementation centers on front-end performance modules and dashboarding to surface bottlenecks in page rendering, third party resource behavior, and user experience trends.
Operational ownership is aligned to the city web operations team and content owners who consume mPulse dashboards for prioritizing remediation and tracking site health. The City of Cleveland Akamai mPulse Application Performance Management deployment provides ongoing observability into the public website performance and supports workflow prioritization for web performance improvements.
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Treasury Management | TRM |
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2004 | 2004 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at City of Cleveland
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Cleveland Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Cleveland IT executives and key decision makers. This section highlights City of Cleveland's latest recorded technology evaluations, including Docebo LMS for Learning and Development on 2024-09-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Cleveland digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Cleveland Technographics
City of Cleveland is a Government organization based in United States,
with around 1000 employees and annual revenues of $250.0 million.
City of Cleveland operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Workday Government Cloud and Akamai mPulse,
covering areas like ERP Financial, Core HR and Application Performance Management.
City of Cleveland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Akamai.
City of Cleveland recently adopted applications including
Workday Government Cloud in 2024, BizLMS in 2022 and Akamai mPulse in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Cleveland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Cleveland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Cleveland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.