Durango, 81301, CO,
United States
City of Durango, CO Technographics
City of Durango, CO Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Durango, CO and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 City of Durango, CO employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Durango, CO has purchased the following applications: OpenGov Permitting and Licensing for Permitting and Licensing in 2024, Olark Live Chat for Chatbots and Conversational AI in 2024, Microsoft 365 for Collaboration in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Durango, CO is running and its propensity to invest more and deepen its relationship with OpenGov , Olark , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Durango, CO revenues, which have grown to $103.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Durango, CO intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Durango, CO Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenGov | Legacy | OpenGov Permitting and Licensing | Permitting and Licensing | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, the City of Durango, CO implemented OpenGov Permitting and Licensing to modernize zoning and permitting operations under the Permitting and Licensing category and improve transparency with residents. The initiative responded to a municipal objective to increase speed and uniformity in responses for permit applications while reducing status inquiry calls and emails from the public.
Implementation focused on configuring OpenGov Permitting and Licensing capabilities common to the category, including online application intake, application status tracking, workflow automation, and document management to support permit review processes. The City evaluated the platform for its flexibility and feature set, and configured forms and approval workflows to align with local zoning and community development requirements.
Operational coverage centers on the Community Development department and citywide permitting and licensing functions, with a public facing portal enabling residents to apply for permits and monitor status through each step of the process. No third party system integrations were specified in the source announcement, the deployment emphasizes self service citizen access and centralized case management for staff.
Governance changes emphasize standardized responses and process consistency to reduce administrative back and forth, improving transparency on development timelines for residents. The City of Durango expects OpenGov Permitting and Licensing to alleviate staff and public frustrations, reduce inquiry volume, simplify permit submission and status visibility, and to advance the citys commitment to efficient, transparent, and user friendly municipal services.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2024 | 2024 |
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Citizen Engagement | CRM |
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2024 | 2024 |
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Customer Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2024 | 2024 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at City of Durango, CO
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Durango, CO Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||