Palo Alto, 94303, CA,
United States
City of East Palo Alto Technographics
City of East Palo Alto Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of East Palo Alto and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 115 City of East Palo Alto employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of East Palo Alto has purchased the following applications: SoundThinking CrimeTracer for Analytics and BI in 2023, Microsoft 365 for Collaboration in 2019, Adobe Experience Cloud for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of East Palo Alto is running and its propensity to invest more and deepen its relationship with SoundThinking (formerly ShotSpotter) , Microsoft , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of East Palo Alto revenues, which have grown to $44.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of East Palo Alto intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of East Palo Alto Tech Stack and Enterprise Applications
City of East Palo Alto Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SoundThinking (formerly ShotSpotter) | Legacy | SoundThinking CrimeTracer | Analytics and BI | Analytics and BI | n/a | 2023 | 2023 |
In 2023, the City of East Palo Alto deployed SoundThinking CrimeTracer to support investigative search and link-analysis across local public safety investigations. SoundThinking CrimeTracer is classified as Analytics and BI and was implemented to find connections between people, addresses and vehicles while accelerating investigative lead generation with advanced search capabilities. The agency participated in beta testing of CrimeTracer's generative AI search to speed lead generation, extending the application beyond standard link-analysis into AI-powered investigative search workflows. Implementation centered on investigative search and link-analysis modules used by the agency's investigative teams to surface leads, and the vendor quoted faster, easier access to actionable investigative leads following CrimeTracer adoption.
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City of East Palo Alto Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, City of East Palo Alto implemented Microsoft 365 as its Collaboration platform. The implementation is observable on the city website where Microsoft 365 is used to host and manage public-facing content and to support internal collaboration workflows. Microsoft 365 provides integrated collaboration features that align with municipal needs for email, document coauthoring, and centralized content publishing.
Deployment scope covers municipal departments and the public web presence, consolidating user identities and content management within the Microsoft 365 environment. Configuration emphasizes document libraries, shared mailboxes and site publishing capabilities common to Collaboration solutions, enabling cross-departmental editing and communications. Governance and access controls are applied in line with departmental roles to manage editors and site publishers under Microsoft 365.
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City of East Palo Alto CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, City of East Palo Alto implemented Adobe Experience Cloud to support Customer Experience for citizen engagement and online services on its public website. The deployment is centered on Adobe Experience Cloud as the primary application managing web-facing content and experience delivery for the municipality.
The implementation leverages Adobe Experience Cloud capabilities common to the Customer Experience category, including web content management, web analytics, digital asset management, and audience personalization to orchestrate page experiences and campaign delivery. The configuration follows a cloud-hosted SaaS approach that embeds Experience Cloud client-side delivery into the municipal website to capture engagement signals and render targeted content.
Operational ownership is concentrated across the communications function for editorial and campaign workflows, with IT responsible for tagging, deployment and technical operations. Governance emphasizes role-based content controls, staged publishing workflows and analytics-driven iteration within the Adobe Experience Cloud environment to maintain consistent site experience and content governance.
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Marketing Automation | CRM |
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2021 | 2021 |
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City of East Palo Alto IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at City of East Palo Alto
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of East Palo Alto Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||