AI Buyer Insights:

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

City of Gladewater, TX
Location
519 E Broadway Ave,
Gladewater, 75647, TX,
United States
Website
https://www.cityofgladewater.com/
Phone
1 903-845-2196
Artw industry
Government
Employee
Revenue

City of Gladewater, TX Technographics

City of Gladewater, TX Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by City of Gladewater, TX and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 City of Gladewater, TX employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that City of Gladewater, TX has purchased the following applications: OpenGov STW ERP for Government ERP in 2007, FreshDesk Customer Support for Customer Support in 2022, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems City of Gladewater, TX is running and its propensity to invest more and deepen its relationship with OpenGov , Freshworks , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing City of Gladewater, TX revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Gladewater, TX intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

City of Gladewater, TX Tech Stack and Enterprise Applications

City of Gladewater, TX ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
OpenGov Legacy OpenGov STW ERP Government ERP ERP Services and Operations n/a 2007 2007
In 2007 City of Gladewater, TX implemented OpenGov STW ERP. OpenGov STW ERP is used as the Government ERP supporting municipal financial posting and administrative workflows across City Hall functions. The implementation centered on the STW Financial component for daily cash posting and deposit processing, with functional capabilities extended to permit administration, lease administration for airport and lake properties, and property lien tracking. Configuration emphasized transaction posting, permit intake and recordkeeping, and document filing to support front office and code enforcement operations. Operational coverage spanned the City Manager office, City Secretary, Code Enforcement, finance-related clerical staff, and court support. Administrative staff responsibilities documented during the period include posting daily monies into the STW Financial computer system for deposit, handling all business permits, managing airport and lake leases, and filing and monitoring property liens, indicating role level transaction processing and records management within OpenGov STW ERP. Governance and workflow adjustments included formalizing daily cash posting into the ERP for deposit processing, consolidating permit and lease records into the system, and cross training administrative staff to provide court clerk support when needed. The OpenGov STW ERP deployment was operationalized as the central Government ERP for routine municipal administrative, financial, and asset recordkeeping workflows.
Government ERP ERP Services and Operations 2017 2017
City of Gladewater, TX CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Freshworks Legacy FreshDesk Customer Support Customer Support CRM n/a 2022 2022
In 2022, City of Gladewater, TX implemented FreshDesk Customer Support on its public website. The municipal government with roughly 120 employees deployed FreshDesk Customer Support to centralize citizen inquiries and request intake across municipal Customer Support functions. The implementation is web first, surfaced through a site embedded support widget and a public help portal to capture and log service tickets. Configuration emphasizes core Customer Support capabilities typical for the category, including ticketing lifecycle management, a searchable knowledge base, and automated routing and assignment rules to municipal service teams. Role based agent access, status tracking, and SLA policy settings were established to provide governance for ticket ownership and resolution workflows. The deployment consolidates citizen facing channels through the website and uses built in reporting and queue management tools to support frontline administrative and citizen services teams.
Utilities Customer Care and Billing CRM 2018 2018
City of Gladewater, TX IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2017 2017
In 2017 the City of Gladewater, TX adopted Microsoft Azure Cloud Services to host its municipal website. The City of Gladewater, TX uses Microsoft Azure Cloud Services within the Application Hosting and Computing Services category to deliver public web content and application endpoints for its official site. The implementation reflects core Application Hosting and Computing Services capabilities, including cloud-based application hosting, scalable compute for web workloads, and object storage for site assets. Operational responsibility is centered in the city IT function and web services, with the Microsoft Azure Cloud Services deployment supporting public-facing municipal workflows and online content delivery for the City of Gladewater, TX.
Cloud Storage IaaS 2022 2022

IT Decision Makers and Key Stakeholders at City of Gladewater, TX

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by City of Gladewater, TX Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Gladewater, TX IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Gladewater, TX digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD City of Gladewater, TX Technographics
City of Gladewater, TX is a Government organization based in United States, with around 120 employees and annual revenues of $10.0 million.
City of Gladewater, TX operates a diverse technology stack with applications such as OpenGov STW ERP, FreshDesk Customer Support and Microsoft Azure Cloud Services, covering areas like Government ERP, Customer Support and Application Hosting and Computing Services.
City of Gladewater, TX has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as OpenGov, Freshworks and Microsoft.
City of Gladewater, TX recently adopted applications including FreshDesk Customer Support in 2022, Amazon S3 in 2022 and OpenGov STW Utility Billing in 2018, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Gladewater, TX’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates City of Gladewater, TX’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Gladewater, TX technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.