City of Gold Coast
833 Southport Nerang Rd,
Gold Coast, 4211, QLD,
Australia
Gold Coast, 4211, QLD,
Australia
61 7 5667-5995
Government
City of Gold Coast Technographics
City of Gold Coast Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Gold Coast and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 City of Gold Coast employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Gold Coast has purchased the following applications: Frontier Software iChris for Core HR in 2014, Microsoft 365 for Collaboration in 2021, Adobe Experience Cloud for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Gold Coast is running and its propensity to invest more and deepen its relationship with Frontier Software , Microsoft , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Gold Coast revenues, which have grown to $1.06 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Gold Coast intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Gold Coast Tech Stack and Enterprise Applications
City of Gold Coast HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Frontier Software | Legacy | Frontier Software iChris | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, City of Gold Coast implemented Frontier Software iChris as its Core HR application. The deployment was executed through the People and Culture team with temporary contract support assigned from October 2014 to December 2014 to manage operational onboarding and intake.
Work focused on core HR workflows such as higher duties and secondment processing, personnel changes, compilation of new starter paperwork, employee letter generation, and termination processing, reflecting the functional scope typical of a Core HR deployment in Frontier Software iChris. Operational tasks included provisioning new employee records and bulk data entry activities, and staff concurrently performed data entry into the Chris21 HR system while assisting the business with the transition to the new HR software.
Governance centered on People and Culture process ownership, with the temporary People and Culture Support Assistant providing advice to business units, processing HR forms, and ensuring documentation completeness during the transition. Rollout activities emphasized hands-on data reconciliation, record setup, and standardization of personnel change workflows to align business processes with Frontier Software iChris. The implementation linked City of Gold Coast, Frontier Software iChris, Core HR, and People and Culture operational responsibilities.
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Payroll | HCM |
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2014 | 2014 |
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City of Gold Coast Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, City of Gold Coast deployed Microsoft 365 as its Collaboration platform to support municipal communication and internal productivity across approximately 3,500 staff. The deployment was provisioned as a centralized tenant spanning council departments and service areas, establishing a unified environment for corporate email and workplace collaboration.
Microsoft 365 was configured to deliver core Collaboration capabilities including Exchange Online mail, Teams for synchronous collaboration, SharePoint and OneDrive for document management, and the Microsoft 365 suite of productivity applications. The implementation extends to the council website, reflecting embedded Microsoft 365 services for content delivery or authentication flows on public facing pages. Governance centered on tenant level access controls, role based provisioning, and information governance policies to align with municipal records management and compliance requirements.
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City of Gold Coast CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021 the City of Gold Coast deployed Adobe Experience Cloud on its public website, formalizing a platform-level approach to web experience and digital engagement. Adobe Experience Cloud is implemented as the primary Customer Experience platform for the council's external web properties, supporting content delivery and visitor-facing services for a local government organization in Australia with approximately 3,500 employees.
The implementation centers on standard Customer Experience capabilities, including centralized web content management, digital asset handling, analytics instrumentation, and on-site personalization and testing workflows. Adobe Experience Cloud is configured to drive editorial workflows, scheduled content publishing, and analytics-driven content optimization, reflecting typical configuration patterns for municipal web operations and citizen engagement channels.
Operational coverage is focused on the City of Gold Coast website and associated digital services, with governance oriented around role-based authoring, editorial approval chains, and staged publishing environments. The deployment reshaped content governance and cross-functional collaboration between communications, digital services, and customer service teams, while preserving integration points with the council's web platform and external web delivery infrastructure.
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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City of Gold Coast ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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City of Gold Coast IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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City of Gold Coast CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at City of Gold Coast
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief People & Culture Officer | CXO | HR | |
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Payroll Administrator | Manager | Finance | |
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Team Leader- Payroll | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Chief Information Officer | CXO | IT | |
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Manager Corporate Finance/Chief Finance Officer | Manager | Finance | |
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Senior Payroll Officer | Director | HR | |
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Apps Being Evaluated by City of Gold Coast Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Gold Coast IT executives and key decision makers. This section highlights City of Gold Coast's latest recorded technology evaluations, including TechnologyOne OneCouncil SaaS ERP for Government ERP on 2025-09-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Gold Coast digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-09-26 | City of Gold Coast | Evaluated | TechnologyOne | TechnologyOne OneCouncil SaaS ERP | Government ERP | ERP Services and Operations |
FAQ - APPS RUN THE WORLD City of Gold Coast Technographics
City of Gold Coast is a Government organization based in Australia,
with around 3500 employees and annual revenues of $1.06 billion.
City of Gold Coast operates a diverse technology stack with applications such as
Frontier Software iChris, Microsoft 365 and Adobe Experience Cloud,
covering areas like Core HR, Collaboration and Customer Experience.
City of Gold Coast has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Frontier Software, Microsoft and Adobe Systems.
City of Gold Coast recently adopted applications including
Microsoft 365 in 2021, Adobe Experience Cloud in 2021 and Campaign Monitor Email Marketing in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Gold Coast’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Gold Coast’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Gold Coast technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.