City Of Johns Creek
10700 Abbotts Bridge Rd Ste 190,
Duluth, 30097-8460, GA,
United States
Duluth, 30097-8460, GA,
United States
1 678-512-3200
Government
City Of Johns Creek Technographics
City Of Johns Creek Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City Of Johns Creek and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 186 City Of Johns Creek employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Of Johns Creek has purchased the following applications: ResNexus Booking for Reservation and Booking Management in 2013, AWS Lex for Chatbots and Conversational AI in 2018, CentralSquare Records Management for Document Management in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Of Johns Creek is running and its propensity to invest more and deepen its relationship with ResNexus , Amazon Web Services (AWS) , CentralSquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Of Johns Creek revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Of Johns Creek intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City Of Johns Creek Tech Stack and Enterprise Applications
City Of Johns Creek ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ResNexus | Legacy | ResNexus Booking | Reservation and Booking Management | ERP Services and Operations | n/a | 2013 | 2013 |
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City Of Johns Creek AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | AWS Lex | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2019 |
In 2018, the City Of Johns Creek implemented AWS Lex to create an automated after hours call center for resident services. The deployment used AWS Lex as the core Chatbots and Conversational AI platform and targeted inbound phone interactions outside normal municipal business hours.
The implementation leveraged Amazon Lex conversational models for natural language understanding, intent routing, and dialogue management, configured to handle common municipal inquiries and to collect structured case notes. Voice channel orchestration was implemented through Amazon Connect, enabling telephony integration and automated IVR style call flows driven by the chatbot.
Integrations included Amazon Connect for contact center routing and an Alexa skill to extend voice access across smart speaker endpoints. AWS reporting and local case notes were instrumented to capture usage and interaction records for operational review and handoff to day staff.
Operational coverage focused on resident services and front desk reception functions, reducing the need for live after hours staffing and creating a structured escalation path to on‑call personnel and daytime case workers. Governance included configuring conversational thresholds for escalation and establishing case note workflows for municipal staff to review and close resident inquiries.
AWS reporting and local case notes indicate the solution reduced receptionist call volume by approximately 60 percent and lowered after hours voicemails by approximately 90 percent, and the project was recognized in AWS’s 2019 City on a Cloud awards.
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City Of Johns Creek Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CentralSquare | Legacy | CentralSquare Records Management | Document Management | Content Management | n/a | 2010 | 2010 |
In 2010, the City Of Johns Creek implemented CentralSquare Records Management as part of a CentralSquare ONESolution deployment to consolidate CAD, RMS and 911 consortium operations for Johns Creek Police in Georgia, United States. The initiative focused on consolidating dispatch and records workflows and enabling integrated call-to-case processing and mobile reporting for patrol personnel.
CentralSquare Records Management, categorized as Document Management, was configured to deliver core RMS functionality including incident and case records, integrated CAD data views, and mobile reporting interfaces. Configuration emphasized integrated records and CAD data to support real-time situational awareness feeds and officer-facing reporting.
The implementation linked Computer-Aided Dispatch, Records Management System functions and the local 911 consortium to automate call-to-case workflows and ensure CAD data flowed into case records. Operational coverage was the Johns Creek Police department, impacting dispatch, patrol, and records business functions within municipal public safety.
Governance changes centralized workflows to route incoming emergency calls into case creation processes and to enable field reporting, aligning operational procedures with the system's integrated capabilities. CentralSquare reported improved situational awareness and officer efficiency after the deployment, with RMS explicitly referenced in the vendor materials.
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City Of Johns Creek CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Management Platform | CRM |
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2008 | 2008 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2010 | 2010 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2016 | 2016 |
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City Of Johns Creek IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at City Of Johns Creek
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City Of Johns Creek Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City Of Johns Creek IT executives and key decision makers. This section highlights City Of Johns Creek's latest recorded technology evaluations, including SailPoint Identity Platform for Identity and Access Management (IAM) on 2025-12-18 and Paycom Payroll for Payroll on 2024-10-12. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City Of Johns Creek digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-12-18 | City Of Johns Creek | Evaluated | SailPoint Technologies | SailPoint Identity Platform | Identity and Access Management (IAM) | CyberSecurity |
| 2024-10-12 | City Of Johns Creek | Evaluated | Paycom | Paycom Payroll | Payroll | HCM |
FAQ - APPS RUN THE WORLD City Of Johns Creek Technographics
City Of Johns Creek is a Government organization based in United States,
with around 186 employees and annual revenues of $30.0 million.
City Of Johns Creek operates a diverse technology stack with applications such as
ResNexus Booking, AWS Lex and CentralSquare Records Management,
covering areas like Reservation and Booking Management, Chatbots and Conversational AI and Document Management.
City Of Johns Creek has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ResNexus, Amazon Web Services (AWS) and CentralSquare.
City Of Johns Creek recently adopted applications including
Cloudflare CDN in 2021, Adobe Launch in 2019 and AWS Lex in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City Of Johns Creek’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City Of Johns Creek’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City Of Johns Creek technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.