Kalamazoo, 49007, MI,
United States
City of Kalamazoo Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Kalamazoo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 City of Kalamazoo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Kalamazoo has purchased the following applications: Tyler EDEN ERP for Government ERP in 2005, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Joomla 3.9 for Web Content Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Kalamazoo is running and its propensity to invest more and deepen its relationship with Tyler Technologies , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Kalamazoo revenues, which have grown to $65.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Kalamazoo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler EDEN ERP | Government ERP | ERP Services and Operations | n/a | 2005 | 2005 |
In 2005 City of Kalamazoo contracted Tyler Technologies to deploy Tyler EDEN ERP as its Government ERP solution. The agreement specified delivery of financials, payroll and citizen services applications, and included implementation services, training and ongoing support. The total contract value exceeded $1.0 million.
Implementation centered on core financial management and payroll capabilities within Tyler EDEN ERP, with configuration work to align general ledger, accounts payable, budgeting, payroll processing and citizen-facing service modules with municipal processes. The citizen services applications were delivered to support municipal interactions and payment workflows, consistent with Government ERP functional scope.
Deployment scope covered city administrative functions, specifically finance, human resources payroll administration and citizen services operations across municipal departments. Tyler provided implementation services and training to operationalize the EDEN modules and offered ongoing support as part of the contract.
Governance and process changes focused on consolidating financial and payroll workflows under a single Government ERP platform, enabling centralized application administration and standardized transaction processing across departments. No performance outcomes were stated in the source, the observable implementation signals are the breadth of modules contracted and the inclusion of implementation, training and support in a contract exceeding $1.0 million.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, City of Kalamazoo implemented Cisco Webex Meetings. The deployment addresses Audio Video and Web Conferencing needs and is surfaced on the Kalamazoocity.org website to provide public-facing join flows for municipal meetings and remote collaboration.
Cisco Webex Meetings is configured to deliver core conferencing capabilities such as video conferencing, scheduled meetings, screen sharing, cloud recording, and webinar-style broadcast functionality. The implementation embeds meeting links and join widgets into public pages, enabling city departments to publish session access directly on the municipal site while preserving the Webex Meetings join experience.
Operational ownership is concentrated on municipal teams responsible for citizen engagement and internal staff collaboration, with governance focused on publishing meeting schedules, standardizing access workflows, and retaining recorded sessions for public availability. The narrative shows City of Kalamazoo, Cisco Webex Meetings, Audio Video and Web Conferencing, and the municipal website working together to support both public meetings and internal conferencing needs.
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Joomla | Legacy | Joomla 3.9 | Web Content Management | Content Management | n/a | 2013 | 2013 |
In 2013, City of Kalamazoo implemented Joomla 3.9 for its public website. Joomla 3.9 is deployed as the municipality's Web Content Management application powering content publishing, template-driven pages and site navigation on https://www.kalamazoocity.org/. The deployment aligns with a municipal web publishing scope serving city communications and citizen-facing services.
Configuration leverages Joomla 3.9 native content types, template and module frameworks, extension management, and role-based user administration to support content authors, editors and site administrators. Typical Web Content Management capabilities implemented include WYSIWYG content authoring, menu management, media handling and granular permissions for departmental content ownership. Governance is organized around site administration and editorial workflows, with administrative roles controlling content approval and extension updates. Operational coverage is focused on the municipal communications function and resident services published via the public website.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2017 | 2017 |
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