City Of Miami
Miami Riverside Center, 444 SW 2nd Avenue,
Miami, 33130, FL,
United States
Miami, 33130, FL,
United States
1 305-468-5900
Government
City Of Miami Technographics
City Of Miami Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City Of Miami and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4400 City Of Miami employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Of Miami has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2013, Oracle E-Business Suite for ERP Financial in 2010, Avolve OAS for Citizen Engagement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Of Miami is running and its propensity to invest more and deepen its relationship with UKG , Oracle , Avolve Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Of Miami revenues, which have grown to $2.06 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Of Miami intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City Of Miami Tech Stack and Enterprise Applications
City Of Miami HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2013 | 2013 |
In 2013, City of Miami implemented UKG Workforce Central (ex Kronos Workforce Central) as its Workforce Management platform to centralize employee timekeeping and scheduling for the municipal workforce. The UKG Workforce Central deployment is presented via a municipal web portal at https://miami-gov.kronos.net/wfc/logon, indicating a web-hosted entry point for employee self-service and manager scheduling.
Configured modules align with typical Workforce Management capabilities, including time and attendance capture, shift scheduling, absence management, and labor reporting to support operational shift planning. The implementation provides authoritative time data and manager approval workflows that support human resources and payroll-adjacent business functions.
Operational coverage targets City of Miami municipal departments and staff, with role-based access for employees and managers through the public login and embedded time collection in daily operations. Governance and workflow structure center on defined timekeeping policies, centralized schedule controls, and manager approval chains to enforce consistency across city departments.
|
City Of Miami ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2010 | 2011 |
In 2010, City Of Miami implemented Oracle E-Business Suite as its ERP Financial application. The deployment supported municipal finance operations across city departments and was administered by an Oracle Applications DBA responsible for the City's ERP system.
The implementation centered on Oracle E-Business Suite Release R12.1.3, configured to support core financial modules such as general ledger, accounts payable, accounts receivable, fixed assets and cash management. Configuration and functional administration focused on financial management workflows and the technical operation of the application tier.
The application environment ran on Oracle Database 11gR2 infrastructure, and included an Oracle/Hyperion EPM 11.1.2.3 implementation for consolidation and reporting. Integration between Oracle E-Business Suite and Oracle/Hyperion EPM was part of the architecture to enable data feeds for budgeting and financial reporting processes.
Operational governance emphasized application and database administration, including patching, backup and recovery, and performance tuning, along with user support for municipal finance functions. Ongoing administration was structured to maintain production stability and support the City Of Miami finance organization.
|
|
|
|
|
Expense Management | ERP |
|
2010 | 2011 |
|
City Of Miami CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avolve Software | Legacy | Avolve OAS | Citizen Engagement | CRM | n/a | 2021 | 2021 |
In 2021, the City Of Miami implemented Avolve OAS together with Avolve ProjectDox to establish an integrated ePlan and ePermitting portal, aligning the deployment with Citizen Engagement objectives for municipal permitting. The rollout targeted permitting workflows for building, planning, zoning and special event permits and positioned Avolve OAS as the front-end citizen interaction layer for online applications.
The implementation configured core ePermitting capabilities within Avolve OAS and Avolve ProjectDox, enabling applicants to submit permit applications, upload plans, pay fees and track review status online. Functional modules emphasized submission intake, document management for plan sets, fee payment handling and status tracking to support permit lifecycle activities across impacted business functions.
The deployment integrated Avolve ProjectDox and Avolve OAS into a unified ePlan/ePermitting portal, with operational coverage across multiple City of Miami departments in Miami, Florida. Implementation details and user-facing procedures were documented in the City ePlan/ProjectDox user guide, version 02/21, which supported consistent use across departmental review teams.
Governance and process changes centered on centralizing online permitting workflows and enabling remote applicant access and reviewer collaboration, improving transparency for applicants and departmental reviewers. The City Of Miami Avolve OAS Citizen Engagement implementation emphasized procedural documentation and cross-departmental operational alignment rather than technology substitution details.
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
City Of Miami Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
|
|
|
|
Survey and Questionnaire | Collaboration |
|
2016 | 2016 |
|
|
|
|
|
Survey and Questionnaire | Collaboration |
|
2016 | 2016 |
|
City Of Miami Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
City Of Miami PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
City Of Miami IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
City Of Miami CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2017 | 2017 |
|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at City Of Miami
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
CIO / Director of Innovation and Technology | Director | IT | |
|
|
|
CFO | CXO | Finance | |
|
|
|
Deputy CIO | CXO | Finance | |
|
|
|
Assistant Director Human Resources | Director | HR | |
|
|
|
Director of Human Services | Director | Finance | |
|
|
|
Chief of Operations/Assistant City Manager | Manager | Finance | |
|
|
|
Finance Manager | Manager | Finance | |
|
|
|
Finance Director | Director | Finance | |
|
|
|
Tax Manager | Manager | Finance | |
|
|
|
CFO | CXO | Finance | |
|
Apps Being Evaluated by City Of Miami Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City Of Miami IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City Of Miami digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City Of Miami Technographics
City Of Miami is a Government organization based in United States,
with around 4400 employees and annual revenues of $2.06 billion.
City Of Miami operates a diverse technology stack with applications such as
UKG Workforce Central (ex Kronos Workforce Central), Oracle E-Business Suite and Avolve OAS,
covering areas like Workforce Management, ERP Financial and Citizen Engagement .
City Of Miami has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Oracle and Avolve Software.
City Of Miami recently adopted applications including
Avolve OAS in 2021, Qualtrics CustomerXM in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City Of Miami’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City Of Miami’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City Of Miami technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.