City of San Diego
City of San Diego Technographics
City of San Diego Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of San Diego and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11598 City of San Diego employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of San Diego has purchased the following applications: UKG Workforce Central TeleStaff (ex Kronos TeleStaff) for Workforce Management, Workforce Scheduling in 2017, CSS HD 2.0 Legal for Case Management in 2019, Tableau for Analytics and BI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of San Diego is running and its propensity to invest more and deepen its relationship with UKG , CSS Impact , Tableau Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of San Diego revenues, which have grown to $3.46 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of San Diego intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of San Diego Tech Stack and Enterprise Applications
City of San Diego HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central TeleStaff (ex Kronos TeleStaff) | Workforce Management, Workforce Scheduling | HCM | n/a | 2017 | 2017 |
In 2017, the City of San Diego implemented UKG Workforce Central TeleStaff (ex Kronos TeleStaff) for Workforce Management. The deployment is recorded in municipal procurement documentation and the city's public website references Kronos Workforce TeleStaff as the operational scheduling tool.
The UKG Workforce Central TeleStaff (ex Kronos TeleStaff) configuration emphasized core TeleStaff capabilities for shift scheduling, automated callouts, roster management, and rules-based staffing. Implementation work focused on duty group definitions, schedule templates, callout escalation workflows, and staffing rules enforcement to support continuous operations.
Operational configuration aligned with standard Workforce Management functional workflows for shift-based personnel, enabling automated callout processing and centralized visibility into schedules and assignments. The implementation positioned TeleStaff as the authoritative scheduling and on-call orchestration layer for the city’s shift management needs.
Governance activities centered on formalizing callout protocols, user roles, and scheduling policies within TeleStaff, with procurement records documenting the system acquisition and operational role. The public documentation links the application to the city’s staffing and scheduling processes without specifying additional integrated third party systems.
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City of San Diego ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CSS Impact | Legacy | CSS HD 2.0 Legal | Case Management | ERP Services and Operations | n/a | 2019 | 2020 |
In 2019 the City of San Diego selected CSS IMPACT HD 2.0 as its next-generation debt collections and financial platform to centralize municipal receivables, streamline processes, and enhance citizen engagement in California United States. The deployment included CSS HD 2.0 Legal to provide Case Management capabilities supporting accounts receivable management, enforcement, and litigation workflows across municipal collections and finance teams.
Public communications from the city emphasize implementation of the Collections and Financial modules, while use of CSS HD 2.0 Legal for Case Management is inferred to handle matter lifecycle, case-level financial tracking, document and evidence management, configurable workflow automation, and role based case queues. Configuration work is consistent with Case Management patterns that create unified case records, configurable business rules for notice and collection steps, and automated task routing for ARM and enforcement activities.
Operational scope centers on municipal receivables and citizen engagement channels, with the platform positioned as a centralized system of record for collections, enforcement, and litigation activities across City of San Diego departments. The implementation narrative indicates governance attention to standardized case workflows and consolidated financial tracking to align collections operations with legal and enforcement processes.
Publicly stated goals for the CSS IMPACT HD 2.0 deployment are centralization of receivables, process streamlining, and improved citizen engagement, with CSS HD 2.0 Legal inferred to orchestrate associated case management and enforcement workflows rather than replace any specifically named prior product.
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Debt Collection and Recovery | ERP Services and Operations |
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2019 | 2020 |
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City of San Diego Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tableau Software | Legacy | Tableau | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
In 2021, the City of San Diego deployed Tableau on its public website to publish interactive dashboards. The Tableau implementation is listed under Analytics and BI and is intended to support public transparency and municipal reporting across online channels.
The deployment leverages Tableau visualization and dashboarding capabilities to surface city data through published workbooks and embedded views, enabling interactive exploration and scheduled data refresh workflows. Governance for the implementation focuses on controlled publication, access layering between public and internal datasets, and editorial workflows for dashboard updates and data source management overseen by municipal data stewards. The implementation positions Tableau as the primary Analytics and BI surface for browser-based civic reporting on the city website.
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City of San Diego Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
|
2020 | 2020 |
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City of San Diego Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
|
2020 | 2020 |
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City of San Diego CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Citizen Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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City of San Diego EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Environmental, Social, and Governance (ESG) | EPM |
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2019 | 2019 |
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City of San Diego ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
|
2020 | 2020 |
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City of San Diego Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2015 | 2015 |
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City of San Diego PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
|
2016 | 2016 |
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City of San Diego PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
|
2020 | 2020 |
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City of San Diego TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2019 | 2020 |
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City of San Diego PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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City of San Diego IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Container Service | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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City of San Diego CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Cloud Access Security Brokers (CASB) | CyberSecurity |
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2014 | 2015 |
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City of San Diego
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of San Diego Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of San Diego IT executives and key decision makers. This section highlights City of San Diego's latest recorded technology evaluations, including Rezku POS for Point Of Sale on 2025-12-30, GE Digital Smallworld GIS for Geology and Seismic Data Processing, Geographic Information System on 2025-11-03, and Palantir Gotham for Analytics and BI on 2025-08-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of San Diego digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of San Diego Technographics
City of San Diego is a Government organization based in United States,
with around 11598 employees and annual revenues of $3.46 billion.
City of San Diego operates a diverse technology stack with applications such as
UKG Workforce Central TeleStaff (ex Kronos TeleStaff), CSS HD 2.0 Legal and Tableau,
covering areas like Workforce Management, Workforce Scheduling, Case Management and Analytics and BI.
City of San Diego has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, CSS Impact and Tableau Software.
City of San Diego recently adopted applications including
Google Kubernetes (K8s) in 2023, Tableau in 2021 and Medallia Kampyle in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of San Diego’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of San Diego’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of San Diego technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.