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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

List of CSS HD 2.0 Legal Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
City of Pittsburgh, PA Government 3540 $840M United States CSS Impact CSS HD 2.0 Legal Case Management 2020 n/a In 2020, the City of Pittsburgh, PA went live on CSS IMPACT HD 2.0 for enterprise business tax management and finance processes, digitizing tax submissions and improving tracking of unpaid taxes in Pennsylvania. The municipality also implemented CSS HD 2.0 Legal as part of the broader deployment, using the vendor application CSS HD 2.0 Legal to provide Case Management support for enforcement and legal collections workflows tied to the tax program. CSS HD 2.0 Legal was configured to enable standard case management capabilities including case intake, automated case assignment and routing, document management and evidence capture, activity and hearing tracking, and enforcement docketing. Functional configuration focused on aligning case lifecycles with tax compliance events and collection milestones, and on providing auditable case records to support legal escalation and municipal enforcement actions. The implementation linked CSS HD 2.0 Legal with the enterprise business tax management and finance processes run on CSS IMPACT HD 2.0, enabling case creation from tax exception events and centralized tracking for municipal tax, finance, and collections teams. Governance changes emphasized formalized case workflow rules and role based access controls to support legal collections processes, while intake and escalation workflows were redefined to route matters from tax operations into the Case Management application.
City of San Diego Government 11598 $3.5B United States CSS Impact CSS HD 2.0 Legal Case Management 2019 n/a In 2019 the City of San Diego selected CSS IMPACT HD 2.0 as its next-generation debt collections and financial platform to centralize municipal receivables, streamline processes, and enhance citizen engagement in California United States. The deployment included CSS HD 2.0 Legal to provide Case Management capabilities supporting accounts receivable management, enforcement, and litigation workflows across municipal collections and finance teams. Public communications from the city emphasize implementation of the Collections and Financial modules, while use of CSS HD 2.0 Legal for Case Management is inferred to handle matter lifecycle, case-level financial tracking, document and evidence management, configurable workflow automation, and role based case queues. Configuration work is consistent with Case Management patterns that create unified case records, configurable business rules for notice and collection steps, and automated task routing for ARM and enforcement activities. Operational scope centers on municipal receivables and citizen engagement channels, with the platform positioned as a centralized system of record for collections, enforcement, and litigation activities across City of San Diego departments. The implementation narrative indicates governance attention to standardized case workflows and consolidated financial tracking to align collections operations with legal and enforcement processes. Publicly stated goals for the CSS IMPACT HD 2.0 deployment are centralization of receivables, process streamlining, and improved citizen engagement, with CSS HD 2.0 Legal inferred to orchestrate associated case management and enforcement workflows rather than replace any specifically named prior product.
County of Santa Clara Government 21000 $6.5B United States CSS Impact CSS HD 2.0 Legal Case Management 2020 n/a In 2020, County of Santa Clara implemented CSS HD 2.0 Legal from CSS Impact as a Case Management application to support county debt collections and tax and financial case workflows in California, United States. Public materials describe a Collections/Financial deployment, and usage of CSS HD 2.0 Legal is inferred to extend case management to related legal and agency risk management workflows within the vendor suite. The implementation focused on case management capabilities appropriate to collections and tax operations, including structured case intake, workflow orchestration for collections activities, automated collections routines and payment posting, document management for case evidence and notices, and adjudication tracking for escalated legal work. CSS HD 2.0 Legal was positioned to centralize case records and standardize workflow rules across collection and tax case lifecycles. Operational scope encompassed county collections and tax administration functions across Santa Clara County, affecting collections operations, tax billing and recovery, financial reconciliation, and legal casework tied to accounts receivable management. Public sources do not enumerate specific technical integrations, therefore the deployment is described in functional terms consistent with Case Management implementations that span finance, legal, and administrative business functions. Governance emphasis aligned with consolidating collections processes into a single case management domain and automating routine collections tasks, with stated objectives to improve operational efficiency and increase revenues for County of Santa Clara. CSS HD 2.0 Legal served as the case management backbone for these Collections/Financial workflows within the county environment.
Professional Services 750 $140M United States CSS Impact CSS HD 2.0 Legal Case Management 2017 n/a
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FAQ - APPS RUN THE WORLD CSS HD 2.0 Legal Coverage

CSS HD 2.0 Legal is a Case Management solution from CSS Impact.

Companies worldwide use CSS HD 2.0 Legal, from small firms to large enterprises across 21+ industries.

Organizations such as County of Santa Clara, City of San Diego, City of Pittsburgh, PA and Weltman, Weinberg & Reis Co are recorded users of CSS HD 2.0 Legal for Case Management.

Companies using CSS HD 2.0 Legal are most concentrated in Government and Professional Services, with adoption spanning over 21 industries.

Companies using CSS HD 2.0 Legal are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of CSS HD 2.0 Legal across Americas, EMEA, and APAC.

Companies using CSS HD 2.0 Legal range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 50%.

Customers of CSS HD 2.0 Legal include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified CSS HD 2.0 Legal customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Case Management.