Sevierville, 37876, TN,
United States
City of Sevierville Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Sevierville and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 140 City of Sevierville employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Sevierville has purchased the following applications: Joomla 3.9 for Web Content Management in 2015, Tyler Notify for Citizen Engagement in 2010, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Sevierville is running and its propensity to invest more and deepen its relationship with Joomla , Tyler Technologies , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Sevierville revenues, which have grown to $14.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Sevierville intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Joomla | Legacy | Joomla 3.9 | Web Content Management | Content Management | n/a | 2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Notify | Citizen Engagement | CRM | n/a | 2010 | 2010 |
In 2010, City of Sevierville implemented Tyler Notify to support utility billing communications. Tyler Notify is a Citizen Engagement application integrated with Incode utility billing and the municipality's interactive voice response system, used to automate cutoff warnings, text reminders, and outbound calls for utility accounts.
The deployment linked Tyler Notify's automated notification engine directly to Incode account records to drive scheduled and event-driven messaging, using voice and SMS channels and IVR callbacks for confirmation. Configuration emphasized weekly notification workflows and delinquency and cutoff message templates, with routing rules based on billing status and contact preferences.
Operational scope centered on the utilities customer-communications function for the city in Eastern Tennessee, covering regular customer outreach for water and sewer billing. Governance and process changes moved the department from manual calling to automated reminders and IVR-supported touchpoints, and the Tyler case study reports that in the first 10 months live the city sent more than 2,600 phone calls and reduced cutoffs by half.
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Tag Management | CRM |
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2023 | 2023 |
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Utilities Customer Care and Billing | CRM |
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2010 | 2010 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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