Thomaston, 30286, GA,
United States
City of Thomaston Technographics
City of Thomaston Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Thomaston and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 City of Thomaston employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Thomaston has purchased the following applications: Invoice Cloud for Payment Processing in 2015, Caselle Clarity for Government ERP in 2015, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Thomaston is running and its propensity to invest more and deepen its relationship with Invoice Cloud , Caselle , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Thomaston revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Thomaston intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Thomaston Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Invoice Cloud | Legacy | Invoice Cloud | Payment Processing | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, City of Thomaston implemented Invoice Cloud to provide online payment capabilities via its public website. Invoice Cloud was deployed as a Payment Processing application to enable electronic acceptance of municipal payments and to present bills to residents through a customer-facing portal. The deployment uses web-embedded payment flows and hosted payment pages, leveraging Invoice Cloud for card and ACH processing and automated transaction capture.
Operational ownership is centered in the city finance and billing functions, who manage customer accounts, payment collections, and notification configurations through Invoice Cloud. Governance focused on staff onboarding, configuration of payment methods and notification templates, and aligning remit processing with municipal billing operations. City of Thomaston Invoice Cloud Payment Processing is the primary online channel for resident bill pay on the city website.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Caselle | Legacy | Caselle Clarity | Government ERP | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, City of Thomaston implemented Caselle Clarity as a Government ERP to support municipal finance and billing operations. The deployment targeted a small municipal organization of approximately 50 employees and focused on daily revenue capture and citizen billing workflows.
The implementation centered on core billing and accounts receivable capabilities within Caselle Clarity, enabling bill creation, structured data entry and the operation of billing machines. Staff used Caselle Clarity to respond to citizen inquiries and to maintain customer account records, reflecting typical municipal invoicing and payment tracking functions.
No external system integrations were specified in the source materials, and operational coverage was concentrated in the city finance office, utility billing operations and front counter customer service. Caselle Clarity was applied to billing, customer service and accounting functions rather than enterprise wide administrative systems.
Governance and process changes emphasized standardized bill creation workflows and role based responsibility for entering information needed for bill creation and operating billing equipment. The rollout focused on embedding Caselle Clarity into daily municipal billing processes and routine citizen inquiry handling.
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Utilities ERP | ERP Services and Operations |
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2014 | 2014 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, City of Thomaston implemented Microsoft 365 to provide cloud Collaboration capabilities for its municipal staff. The Microsoft 365 deployment is visible on the city's public website, indicating the organization is using Microsoft 365 services in web contexts alongside internal staff access.
Microsoft 365 delivers Collaboration functionality such as cloud email, document libraries, shared storage and team communication tools, which support administrative and citizen services workflows. For a 50 employee municipal organization this implementation typically involves centralized user provisioning, role based access and document governance to control records and public information. The configuration emphasis for Microsoft 365 is on secure content sharing and coordinated communications across city departments.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2019 | 2019 |
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Citizen Engagement | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City of Thomaston
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City of Thomaston Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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