City of Waco, TX
300 Austin Avenue,
Waco, 76702, TX,
United States
Waco, 76702, TX,
United States
1 254-299-2489
Government
City of Waco, TX Technographics
City of Waco, TX Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Waco, TX and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1854 City of Waco, TX employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Waco, TX has purchased the following applications: Tyler Munis HCM Benefits for Benefits Administration in 2015, Tyler Incode Court for Case Management in 2015, Esri Arcgis for Geographic Information System in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Waco, TX is running and its propensity to invest more and deepen its relationship with Tyler Technologies , NEOGOV , OpenGov or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Waco, TX revenues, which have grown to $508.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Waco, TX intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Waco, TX Tech Stack and Enterprise Applications
City of Waco, TX HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis HCM Benefits | Benefits Administration | HCM | n/a | 2015 | 2015 |
In 2015, City of Waco, TX deployed Tyler Munis HCM Benefits to centralize benefits administration for municipal employees and HR operations. Tyler Munis HCM Benefits was positioned to manage core enrollment workflows, benefit elections, and benefits staff records across the city workforce under the Benefits Administration category.
The implementation emphasized hands on enrollment and maintenance capabilities, with HR staff entering new employee benefit elections and processing insurance changes including beneficiaries, coverage additions and drops, and eligible events. The system was used to prepare benefit packets for all new employees and to support annual insurance open enrollment coordination, reflecting typical benefits administration functionality such as election capture, life event processing, and employee communication workflows.
Operational integration points included daily entry of elections into Tyler Munis HCM Benefits and parallel maintenance of benefit staff files in Optiview, as well as direct entry into provider web based enrollment databases to ensure carrier enrollment. Benefit information was posted and maintained on the employee intranet to communicate plan details, and HR maintained ongoing communications with on site supervisors, the Wellness Coordinator, and the Clinic Workers Comp Coordinator to support enrollment and service continuity.
Governance and process changes centered on centralized HR ownership of benefits tasks, structured open enrollment coordination, and bilingual service delivery for Spanish speaking employees. Administration controls included confidential personnel file management, routine processing of address and name changes in the HR database and with benefit providers, and delivery of benefits overview during new hire orientation to enforce consistent enrollment practices.
|
|
|
|
|
Core HR | HCM |
|
2015 | 2015 |
|
|
|
|
|
Payroll | HCM |
|
2015 | 2015 |
|
|
|
|
|
Recruiting | HCM |
|
2020 | 2020 |
|
|
|
|
|
Time and Attendance | HCM |
|
2015 | 2015 |
|
City of Waco, TX ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Incode Court | Case Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, the City of Waco, TX implemented Tyler Incode Court as part of a broader suite of Tyler Technologies applications. Tyler Incode Court, a Case Management application, was provisioned to provide criminal case management, warrant scheduling and jury management capabilities for the municipal court function. The city also selected Tyler Munis for financial and human resources management and Tyler EnerGov for permitting, land and license administration to create a unified application footprint.
The deployment followed a single-vendor strategy and included implementation, professional services and support from Tyler Technologies, with an explicit aim to improve data management and streamline document review. EnerGov was configured for enterprisewide permitting and delivered mobile access for field staff, while Munis supplied core financial and HR modules to enable transactional and operational data sharing between court, finance and permitting workflows. Governance focused on cross-department data sharing and expanding online services for residents and businesses, and city leadership cited expected outcomes of increased efficiencies, improved business operations and enhanced customer service.
|
|
|
|
|
Government ERP | ERP Services and Operations |
|
2015 | 2015 |
|
|
|
|
|
Government ERP | ERP Services and Operations |
|
2012 | 2012 |
|
City of Waco, TX PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Esri | Legacy | Esri Arcgis | Geographic Information System | PLM and Engineering | n/a | 2017 | 2017 |
In 2017, City of Waco, TX deployed Esri Arcgis as a Geographic Information System on its public website. The Esri Arcgis presence is manifested as embedded web mapping and spatial services that surface parcel, zoning, infrastructure, and other geospatial content for public consumption and municipal transparency.
The deployment configures Esri Arcgis mapping services and feature layers to deliver interactive web map viewers, tiled basemaps, attribute-driven thematic overlays, and search functionality consistent with core Geographic Information System capabilities. Functional modules in use align with public-facing map visualization, feature layer publishing, and spatial query and display workflows that support planning, public works, utilities, and emergency management use cases.
Operational coverage centers on the City of Waco municipal website as the delivery channel, with the application serving both external audiences and internal municipal teams. Governance and content management follow typical municipal GIS patterns, with centralized control over map services, layer permissions, and update workflows to ensure authoritative spatial data and consistent public presentation of Esri Arcgis resources.
|
City of Waco, TX IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at City of Waco, TX
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
HR Manager | Manager | HR | |
|
|
|
Payroll Supervisor | Non Manager | HR | |
|
|
|
HR Director | Director | HR | |
|
|
|
HR Manager | Manager | HR | |
|
Apps Being Evaluated by City of Waco, TX Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Waco, TX IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Waco, TX digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Waco, TX Technographics
City of Waco, TX is a Government organization based in United States,
with around 1854 employees and annual revenues of $508.0 million.
City of Waco, TX operates a diverse technology stack with applications such as
Tyler Munis HCM Benefits, Tyler Incode Court and Esri Arcgis,
covering areas like Benefits Administration, Case Management and Geographic Information System.
City of Waco, TX has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tyler Technologies and Esri.
City of Waco, TX recently adopted applications including
NEOGOV GovernmentJobs in 2020, Amazon CloudFront in 2018 and Esri Arcgis in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Waco, TX’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Waco, TX’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Waco, TX technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.