Waco, 76702, TX,
United States
City of Waco, TX Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Waco, TX and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1854 City of Waco, TX employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Waco, TX has purchased the following applications: Tyler Munis HCM Benefits for Benefits Administration in 2015, Tyler Incode Court for Case Management in 2015, Esri Arcgis for Geographic Information System in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Waco, TX is running and its propensity to invest more and deepen its relationship with Tyler Technologies , NEOGOV , OpenGov or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Waco, TX revenues, which have grown to $508.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Waco, TX intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis HCM Benefits | Benefits Administration | HCM | n/a | 2015 | 2015 |
In 2015, City of Waco, TX deployed Tyler Munis HCM Benefits to centralize benefits administration for municipal employees and HR operations. Tyler Munis HCM Benefits was positioned to manage core enrollment workflows, benefit elections, and benefits staff records across the city workforce under the Benefits Administration category.
The implementation emphasized hands on enrollment and maintenance capabilities, with HR staff entering new employee benefit elections and processing insurance changes including beneficiaries, coverage additions and drops, and eligible events. The system was used to prepare benefit packets for all new employees and to support annual insurance open enrollment coordination, reflecting typical benefits administration functionality such as election capture, life event processing, and employee communication workflows.
Operational integration points included daily entry of elections into Tyler Munis HCM Benefits and parallel maintenance of benefit staff files in Optiview, as well as direct entry into provider web based enrollment databases to ensure carrier enrollment. Benefit information was posted and maintained on the employee intranet to communicate plan details, and HR maintained ongoing communications with on site supervisors, the Wellness Coordinator, and the Clinic Workers Comp Coordinator to support enrollment and service continuity.
Governance and process changes centered on centralized HR ownership of benefits tasks, structured open enrollment coordination, and bilingual service delivery for Spanish speaking employees. Administration controls included confidential personnel file management, routine processing of address and name changes in the HR database and with benefit providers, and delivery of benefits overview during new hire orientation to enforce consistent enrollment practices.
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Core HR | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2015 | 2015 |
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Recruiting | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2015 | 2015 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Incode Court | Case Management | ERP Services and Operations | n/a | 2015 | 2015 |
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Government ERP | ERP Services and Operations |
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2015 | 2015 |
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Government ERP | ERP Services and Operations |
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2012 | 2012 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Esri | Legacy | Esri Arcgis | Geographic Information System | PLM and Engineering | n/a | 2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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