Walla Walla, 99362, WA,
United States
City Of Walla Walla Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City Of Walla Walla and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 City Of Walla Walla employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Of Walla Walla has purchased the following applications: Microsoft 365 for Collaboration in 2017, ArchiveSocial for Social Media Management in 2012, Elastic Email API for Transactional Email in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Of Walla Walla is running and its propensity to invest more and deepen its relationship with Microsoft , ArchiveSocial , Elastic Email or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Of Walla Walla revenues, which have grown to $41.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Of Walla Walla intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 City Of Walla Walla deployed Microsoft 365 as its primary Collaboration platform. The deployment targeted municipal business functions for a 350 person local government organization, positioning Microsoft 365 for email, document management, internal collaboration, and public facing content workflows on the city website.
The implementation configured core Microsoft 365 workloads including Exchange Online for enterprise email, SharePoint Online for intranet and records oriented document libraries, OneDrive for user file sync, and Microsoft Teams for synchronous collaboration and meetings. Identity and access were aligned with Azure Active Directory for centralized authentication and group based provisioning, and tenant level compliance and retention controls were applied consistent with municipal records management practices.
Operational governance focused on centralized account management and role based access across municipal departments, with policy driven retention and information architecture applied to SharePoint libraries and site collections. The City of Walla Walla surfaces Microsoft 365 functionality on its public website, indicating that Microsoft 365 plays a dual role supporting internal Collaboration and public document availability for municipal communications.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ArchiveSocial | Legacy | ArchiveSocial | Social Media Management | CRM | n/a | 2012 | 2013 |
In 2012, City Of Walla Walla implemented ArchiveSocial as its Social Media Archive solution. The deployment established a centralized archival repository for official municipal social accounts under the communications office, aligning archive capture with public records and compliance requirements for a mid sized municipal government.
ArchiveSocial was configured to capture and index posts, comments, and media with searchable retrieval and compliance reporting capabilities typical of the Social Media Archive category. The communications manager explicitly noted ArchiveSocial’s functionality, ease of use, compliance, and reporting features were better than competitors, and that it was simple to add accounts and to pull up records, reflecting streamlined account management and record retrieval workflows.
Operational coverage focused on the communications team and public records officers, embedding archived social content into records request and retention processes through role based access controls and audit trails to support governance. The implementation emphasized searchable archiving, automated capture, and compliance reporting modules from ArchiveSocial to support municipal public records obligations and administrative workflows.
City Of Walla Walla’s use of ArchiveSocial centralized social media capture and retrieval for municipal communications, enabling communications staff to manage accounts and respond to records inquiries with an auditable archive. The deployment highlights ArchiveSocial as the application selected for Social Media Archive needs within the city government context.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Elastic Email | Legacy | Elastic Email API | Transactional Email | PaaS | n/a | 2016 | 2016 |
In 2016, City Of Walla Walla implemented the Elastic Email API for Transactional Email on its municipal website. The Elastic Email API is used to programmatically send transactional messages from the site, supporting web form confirmations, service notifications, and citizen-facing communication workflows via the website.
Deployment centered on direct API integration into the web application, with API key authentication, templating for dynamic message content, and domain verification and deliverability configuration for the sending domain. Operational coverage is the municipal website and the city departments that depend on web-based citizen interactions, with governance focused on centralized credential management and template control to standardize message formats and sending practices.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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