AI Buyer Insights:

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

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● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

City Union Bank
Location
Narayana, No. 24-B Gandhi Nagar,
Kumbakonam, 612001,
India
Website
https://www.cityunionbank.com/
Phone
91 43 5240 2322
Artw industry
Banking and Financial Services
Employee
Revenue

City Union Bank Technographics

City Union Bank Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by City Union Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5367 City Union Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that City Union Bank has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, Avaamo AI Platform for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems City Union Bank is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Cisco Systems , Avaamo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing City Union Bank revenues, which have grown to $277.2 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Union Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

City Union Bank Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2020 2020
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2017 2017
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Avaamo Legacy Avaamo AI Platform Chatbots and Conversational AI AI-Powered Application n/a 2017 2017 In 2017, City Union Bank implemented the Avaamo AI Platform. The Avaamo AI Platform, categorized as Chatbots and Conversational AI, was deployed to deliver natural language customer interactions and to automate responses to frequent banking inquiries. The implementation focused on conversational AI modules including natural language understanding, intent recognition, entity extraction, dialogue management, and iterative model training pipelines. Configuration emphasized conversation tone and contextual response generation so customers could ask questions and provide responses in a natural manner, while automated workflows targeted high volume and time consuming banking queries. Operational scope centered on customer service and frontline banking functions, embedding the Avaamo AI Platform into customer-facing channels and contact center workflows to surface trained conversational responses. Enterprise-grade training capabilities were applied to build and refine domain-specific intents and dialogs, supporting a wide array of retail banking query types. Sankaran, Deputy GM at City Union Bank, reported that Avaamo helped design the bot to match customer tone and that the platform’s enterprise capabilities enabled the bank to train the bot to fulfill a wide array of high volume and time consuming banking queries. Governance emphasized ongoing training cycles and conversational model refinement to maintain accuracy and coverage across supported query types.
IT Decision Makers and Key Stakeholders at City Union Bank
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by City Union Bank Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD City Union Bank Technographics

City Union Bank is a Banking and Financial Services organization based in India, with around 5367 employees and annual revenues of $277.2 million.

City Union Bank operates a diverse technology stack with applications such as Amazon EC2, Cisco Webex Meetings and Avaamo AI Platform, covering areas like Application Hosting and Computing Services, Audio Video and Web Conferencing and Chatbots and Conversational AI.

City Union Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Amazon Web Services (AWS), Cisco Systems and Avaamo.

City Union Bank recently adopted applications including Amazon EC2 in 2020, Cisco Webex Meetings in 2017 and Avaamo AI Platform in 2017, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of City Union Bank’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates City Union Bank’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete City Union Bank technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.