CityGrid Media
8833 W. Sunset Boulevard,
Hollywood, 90069, CA,
United States
Hollywood, 90069, CA,
United States
1 800-611-4827
Media
CityGrid Media Technographics
CityGrid Media Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CityGrid Media and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 CityGrid Media employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CityGrid Media has purchased the following applications: Ruby Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2019, Sailthru for Marketing Automation in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CityGrid Media is running and its propensity to invest more and deepen its relationship with Ruby , Microsoft , Sailthru or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CityGrid Media revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CityGrid Media intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CityGrid Media Tech Stack and Enterprise Applications
CityGrid Media AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, CityGrid Media deployed Ruby Live Chat on its public website. The deployment uses Ruby Live Chat to provide real-time conversational support and web-based customer engagement consistent with Chatbots and Conversational AI capabilities, positioning Ruby Live Chat to support customer support and site-based engagement functions.
Architecture centers on a client-side chat widget embedded in site pages paired with a cloud-hosted agent console for customer-facing teams. Functional modules inferred as part of the implementation include live messaging, session transcripts, canned responses and agent handoff workflows typical of Chatbots and Conversational AI deployments. Operational scope is focused on web interactions handled by CityGrid Media customer support and sales staff in the United States, and governance activities during rollout emphasized standardizing chat workflows and agent usage policies to align conversational handling with existing support processes.
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CityGrid Media Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, CityGrid Media deployed Microsoft 365 to establish a Collaboration platform across the organization. The deployment was sized for a 150 employee media company and positioned Microsoft 365 as the primary Collaboration layer for content production, internal communications, and document management.
Microsoft 365 implementation centered on core collaboration services including Exchange Online email, Microsoft Teams for synchronous communication, SharePoint Online for intranet and content collaboration, OneDrive for personal file storage, and the Office productivity suite for document authoring. Configuration efforts focused on mailbox provisioning, Teams channel alignment to editorial and marketing workflows, SharePoint site structure for content lifecycle, and OneDrive synchronization policies.
The Microsoft 365 tenant was surfaced alongside CityGrid Media's website to support content workflows and coordinate editorial publishing activities, reflecting use of Microsoft 365 on the company website. Operational coverage included editorial, marketing, product, and sales functions, where Microsoft 365 supported collaborative review, calendar coordination, and shared document repositories.
Governance followed standard tenant administration patterns, with centralized user provisioning, role based access controls, and policy driven data retention configured through Microsoft 365 admin controls and compliance settings. Rollout emphasis was placed on tenant level policy controls and Teams channel structure to align collaboration practices with media production workflows, while ongoing administration remained with the internal IT organization.
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CityGrid Media CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sailthru | Legacy | Sailthru | Marketing Automation | CRM | n/a | 2018 | 2018 |
In 2018, CityGrid Media deployed Sailthru for Marketing Automation on its website. The implementation used a web SaaS deployment pattern with client-side tagging to capture on-site behavioral events and subscriber interactions, and Sailthru was provisioned to centralize user profiles and event streams for campaign orchestration.
Configuration emphasized core Marketing Automation capabilities commonly associated with Sailthru, including email personalization, triggered messaging, segmentation, and campaign scheduling to support marketing and audience development functions. The implementation integrated site event feeds with the publisher subscriber store to enable audience segmentation and personalized messaging workflows, and operational governance placed campaign rule management and data privacy controls under the marketing organization.
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Marketing Automation | CRM |
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2018 | 2018 |
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CityGrid Media PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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CityGrid Media IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Database Management | IaaS |
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2012 | 2012 |
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CityGrid Media CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at CityGrid Media
| First Name | Last Name | Title | Function | Department | Phone | |
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VP Engineering | VP | R&D | |
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Manager of Software Engineering | Manager | IT | |
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Director, Business Intelligence | Director | IT | |
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Senior Software Engineer | Manager | IT | |
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Apps Being Evaluated by CityGrid Media Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CityGrid Media IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CityGrid Media digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD CityGrid Media Technographics
CityGrid Media is a Media organization based in United States,
with around 150 employees and annual revenues of $15.0 million.
CityGrid Media operates a diverse technology stack with applications such as
Ruby Live Chat, Microsoft 365 and Sailthru,
covering areas like Chatbots and Conversational AI, Collaboration and Marketing Automation.
CityGrid Media has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Ruby, Microsoft and Sailthru.
CityGrid Media recently adopted applications including
Ruby Live Chat in 2021, Amazon Elastic Load Balancing (ELB) in 2020 and Microsoft 365 in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CityGrid Media’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CityGrid Media’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CityGrid Media technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.