Citywide Banks
1800 Larimer St Suite 100,
Denver, 80202, CO,
United States
Denver, 80202, CO,
United States
1 303-365-3800
Banking and Financial Services
Citywide Banks Technographics
Citywide Banks Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Citywide Banks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 146 Citywide Banks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Citywide Banks has purchased the following applications: Zelle Payments for Payment Processing in 2018, Fiserv Signature Bank Platform for Core Banking in 2016, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Citywide Banks is running and its propensity to invest more and deepen its relationship with Zelle , Fiserv , Jack Henry & Associates or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Citywide Banks revenues, which have grown to $19.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citywide Banks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Citywide Banks Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zelle | Legacy | Zelle Payments | Payment Processing | ERP Financial Management | n/a | 2018 | 2018 |
Citywide Banks implemented Zelle Payments in 2018. The deployment embedded Zelle Payments directly into Citywide Banks online and mobile banking platforms to provide Payment Processing capabilities for retail customers.
The implementation enabled core peer to peer send and receive capabilities, in-band enrollment through the bank channel, and account-to-account transfer routing consistent with Payment Processing workflows. Citywide Banks configured authentication and customer verification flows so customers could send and receive money without downloading a separate app, reflecting the vendor partnership messaging that the service is fast, safe and easy to use.
Integrations focused on the bank digital channels, with Zelle Payments surfaced within online banking and the mobile app for personal banking customers across the United States. Operational scope centered on retail deposits and payments functions, bringing instant payment rails into existing customer banking interfaces.
Governance for the capability was organized between the bank retail channels and payments operations, supported by the strategic partnership with Zelle to manage network connectivity and customer onboarding. Zelle Payments is presented as an integrated Payment Processing option within Citywide Banks digital banking, improving customer access to person to person payments while centralizing support and enrollment through bank channels.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Signature Bank Platform | Core Banking | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Citywide Banks implemented Fiserv Signature Bank Platform to centralize Core Banking functions for deposit operations and back-office special services. The deployment anchored operational workflows for Citywide Banks, a division of HTLF Bank, and was positioned to support centralized account maintenance and transaction processing across the bank's operations organization.
The Fiserv Signature Bank Platform configuration emphasized deposit account processing and GL/DDA balancing capabilities, along with maintenance and ticketing workflows used by the Operations Special Services team. Functional coverage included structured processing for subpoena, levy and garnishment handling, periodic regulatory and internal reporting, IOLTA account management, escheatment processing, 3rd party collections, and account research workflows. These modules were aligned with the responsibilities described for the Operations Special Services Manager role, including quality controls and procedure upkeep.
Operational coverage extended to the Operations Special Services group and adjacent functions such as Operations Risk, legal support, and Member Bank coordination, reflecting on-site operations in Dubuque, IA and interaction with HTLF departments. The implementation supported role-based processing for technicians and senior specialists, and was used to coordinate maintenance requests and escalations that require cross-departmental collaboration.
Governance and process controls emphasized documented procedures, training and continuous improvement practices, with the Operations Special Services Manager role driving procedure accuracy, team training, ticket resolution timelines, and regular management routines such as team huddles and one-to-one coaching. The platform served as the transactional and reporting backbone for the Special Services vertical, enabling standardized workflows for deposit maintenance, compliance-related requests, and operational reporting.
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Core Banking | ERP Services and Operations |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 Citywide Banks implemented Microsoft 365 as its core collaboration platform, and the company is noted as using Microsoft 365 on their website. The deployment targets an organization of 146 employees and positions Microsoft 365 within the Collaboration category to support corporate communication and document collaboration workflows.
The Microsoft 365 deployment at Citywide Banks likely comprises standard Collaboration capabilities such as Exchange Online for email, SharePoint Online for intranet and document libraries, Microsoft Teams for real-time communications, OneDrive for individual file storage, and the suite of Office applications for productivity. Configuration emphasis is consistent with Collaboration implementations, focusing on mailbox routing, SharePoint site architecture for departmental content, Teams channels for cross-functional collaboration, and synchronized OneDrive storage for user files.
Operational coverage extends across core business functions including corporate administration, finance, retail banking operations, and customer service, using Microsoft 365 to centralize messaging, document management, and meeting collaboration. Identity and access are expected to leverage built-in Microsoft 365 identity services for single sign-on and role-based access, and device and endpoint controls are managed through the platform's integrated management capabilities to maintain secure access across workstations and mobile devices.
Governance and compliance controls are implemented at the tenant level, using Microsoft 365 governance features such as conditional access, data loss prevention, retention policies, and eDiscovery to meet banking regulatory needs. Administrative roles and policy enforcement are structured to separate IT tenant administration from business content owners, aligning Collaboration platform governance with departmental workflows and compliance responsibilities.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Document Management | Content Management |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Citywide Banks
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Citywide Banks Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Citywide Banks IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Citywide Banks digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Citywide Banks Technographics
Citywide Banks is a Banking and Financial Services organization based in United States,
with around 146 employees and annual revenues of $19.0 million.
Citywide Banks operates a diverse technology stack with applications such as
Zelle Payments, Fiserv Signature Bank Platform and Microsoft 365,
covering areas like Payment Processing, Core Banking and Collaboration.
Citywide Banks has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zelle, Fiserv and Microsoft.
Citywide Banks recently adopted applications including
Zoominfo Platform in 2023, DocuSign eSignature in 2021 and Salesforce Marketing Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Citywide Banks’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Citywide Banks’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Citywide Banks technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.