Claim Central Consolidated
149 Beauchamp Road,
Matraville, 2036, NSW,
Australia
Matraville, 2036, NSW,
Australia
61 1300 743 673
Insurance
Claim Central Consolidated Technographics
Claim Central Consolidated Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Claim Central Consolidated and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 650 Claim Central Consolidated employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Claim Central Consolidated has purchased the following applications: Go1 Content Hub for Learning and Development in 2017, Microsoft 365 for Collaboration in 2015, Hotjar for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Claim Central Consolidated is running and its propensity to invest more and deepen its relationship with Go1 , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Claim Central Consolidated revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Claim Central Consolidated intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Claim Central Consolidated Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Go1 | Legacy | Go1 Content Hub | Learning and Development | HCM | n/a | 2017 | 2018 |
In 2017 Claim Central Consolidated implemented Go1 Content Hub for Learning and Development to provide a cloud native, centrally managed learning platform accessible to staff in every Australian state. The deployment addressed a geographically distributed workforce and was scoped to support HR and L&D functions, including onboarding, compliance training, and professional development for a 650 person insurer with 180 active users recorded six months after go live.
Go1 Content Hub was configured to manage custom created content alongside a broad catalog of third party online courses, with explicit course sets for compliance, WH&S, code of practice and privacy awareness. The platform enabled self enrollment, mobile and tablet access for learning on the go, and standard learning management capabilities such as mandatory course assignment and learner progress tracking.
Operational coverage centered on People and Advancement, HR advisory and L&D teams, with the platform embedded into onboarding so new hires spend one to two hours completing mandatory training. Reporting and data extraction became a primary operational capability, with HR staff regularly running reports to identify employees who have not completed required training, and vendor support accessed through live online chat for rapid issue resolution.
Outcomes reported in the implementation narrative include 180 staff actively using the Go1 Content Hub within six months and a significant increase in completion rates driven by mobile accessibility. The implementation removed the need for interstate travel to deliver training, improved the organisation's ability to demonstrate training compliance, and positioned the platform for expanded soft skills and leadership learning across the business.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Claim Central Consolidated deployed Microsoft 365 to establish an enterprise Collaboration platform across the organization. The deployment of Microsoft 365 is documented on the company website and is positioned as the primary Collaboration suite for email, document sharing, and team communication.
Configuration focused on core Microsoft 365 capabilities, using Exchange Online for corporate email, SharePoint and OneDrive for document management and controlled file sharing, and Microsoft Teams for synchronous collaboration. Microsoft 365 was implemented to support document versioning, access control, and threaded team conversations consistent with Collaboration category workflows.
The rollout covered business functions that commonly require tight coordination, namely claims operations, customer service, and corporate support, aligning user identity and access through centralized administration. Governance emphasized centralized policy for mailbox retention, document permissions, and collaboration lifecycle management, with role-based administrative controls to manage tenant settings and user provisioning.
The public website for Claim Central Consolidated references the use of Microsoft 365, indicating an integrated posture between external presence and internal collaboration tooling. Implementation details reflect a standard Microsoft 365 architecture for a mid-market insurance firm, centering on secure collaboration, document governance, and organizational communication.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017 Claim Central Consolidated instrumented Hotjar on its public website as part of its Customer Experience tooling. The deployment focuses on client-facing web pages and session-level behavioral capture, with Hotjar embedded via a front-end JavaScript snippet to collect interaction data across site sessions.
Hotjar is configured to provide standard Customer Experience capabilities, including heatmaps, session recordings, conversion funnel observation and on-page feedback polls for qualitative input. The implementation emphasizes behavioral analytics and insight capture, with event and page-level sampling controlling data collection and Hotjar dashboards used to visualize interaction patterns.
Operational coverage is scoped to web analytics and digital experience workflows, with usage aligned to marketing and digital product functions responsible for experience optimization. Data governance and privacy controls are applied through site-level consent and web analytics policies, ensuring that Hotjar data feeds into iterative UX and content decision cycles without changes to backend application architectures.
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Marketing Automation | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Claim Central Consolidated
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Claim Central Consolidated Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Claim Central Consolidated IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Claim Central Consolidated digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Claim Central Consolidated Technographics
Claim Central Consolidated is a Insurance organization based in Australia,
with around 650 employees and annual revenues of $150.0 million.
Claim Central Consolidated operates a diverse technology stack with applications such as
Go1 Content Hub, Microsoft 365 and Hotjar,
covering areas like Learning and Development, Collaboration and Customer Experience.
Claim Central Consolidated has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Go1, Microsoft and Contentsquare.
Claim Central Consolidated recently adopted applications including
Twilio Sendgrid in 2021, Salesforce Pardot in 2020 and Google Cloud Platform (GCP) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Claim Central Consolidated’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Claim Central Consolidated’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Claim Central Consolidated technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.